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Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.
Reviews 247
Suzie Midghall
Aug 05,2024Amazing Company!! Wouldn't go anywhere else... 🥰
Bea
Aug 03,2024Every purchase is better than the best. The products are all amazing and fun!! I absolutely love the whipped soaps and body scrubs especially watermelon wanderlust. They leave your skin feeling so moisturised and hydrated. The small tubs of wax are such good value for money!
Deborah Dale
Aug 01,2024Ordered on 18th July for gift for daughters birthday still not received it 1/08/2024. Not happy at all. Have emailed & enquired
Vicky Siddorn
Aug 01,2024OK so a while back I wrote a great review for this company. The one star is for the products which are lovely (a tad expensive though). HOWEVER be warned, do not I repeat do not join their community chat Facebook page. Their admins refuse to approve any posts that question money being taken that shouldn't, if you're unhappy with any deals or confused why you didn't get some offer, anything that isn't absolutely praising the company. Passive aggressive posts from the owner aswell. I've seen people who have questioned something on a post get absolutely torn down by others. If the owner even bothers herself reading these, take note, you deal with the good and bad of a business and stop treating customers badly if they question something. I'll buy from another independent company thanks, someone who treats customers correctly
Kath Birtwistle
Jul 29,2024It's my first time trying Sassy whipped soaps, I have been blown away by how wonderful they are. Millie messaged me back, she was really lovely and thanked me for my wonderful words ✨️. I have ordered 3 more soaps, I'm fully converted to whipped soaps now 🥰🥰🥰🥰
Shelley-ann Angelo
Jul 29,2024Millie was super helpful and helped me solve my issue with payment of an order I wanted. Amazing customer service 👏
Lippa Potter
Jul 28,2024Klarize Is a credit to the Sassy Scents team. Her customer service and care is excellent and she is professional, helpful and kind! Exceptional service 🫶🏻💗✨She responded to my email quickly and efficiently! I highly recommend Sassy Scents, their products (I love their whipped soap) and team are amazing! You won’t be disappointed and Thank you so much again Klarize💗💗💗💗✨✨✨🫶🏻🫶🏻🫶🏻 Best wishes Lynsey
Elizabeth Hardwick
Jul 28,2024I've ordered several times from this company and always been delivered on time, however last time 2 items were missing. What makes this review a 5 star is how quick the matter was resolved, and over a weekend, outside work hours. Very quick to reply and resolve the issue 😁 Also the whipped soaps are amazing, I've not had a bad one yet.
Mary Crichton
Jul 21,2024Had to make use of Millie, at Sassysoap customer service yet again. Problem solved quickly as usual. So helpful. Much appreciated.
Helen Rees
Jul 17,2024Sassy Scents always provides great products with excellent customer service. Any queries are dealt with efficiently and effectively and on this occasion Millie provided a high standard of customer service when in fact it was my own error. The quality of Sassy products is always very high and my favourite product is their creamy whipped soap which comes in a wide variety of amazing scents. I also love the monthly diamond subscription box which is great value and allows you to try scents and products that may be outside your comfort zone. All in all a great company with some amazing products.
Tara
Jul 14,2024Love the product, the scent is great. I had to wait just over a week for dispatch, as they were unusually busy. Millie gave me a quick and friendly response when I made an enquiry, and it was worth the wait. Very professional customer service, thanks Millie!
Emily x
Jul 14,2024Had to reach out to customer service and as per usual they were fast, amazing and super helpful. Thank you Millie 💕
Jess
Jul 14,2024Since being introduced to sassy, I haven’t ordered wax melts from anywhere else ! They smell amazing and I love them all but rhubie rose and baby fairy have to be my favourite. Any issues I’ve had have been dealt with quickly ( mainly me forgetting to put the discount code in at check out) thank you again Millie for your help ❤️
Julie Kempton
Jul 13,2024I was so impressed with how Millie helped to sort my query out. I had issues adding the free gift to my order. I emailed customer service and Millie was straight on to my issue. I was informed within 24 hours that Millie had dealt with this and the free gift will be despatched with my order. I was so happy that Millie must of been very busy with the amount of orders customers were placing and never left me waiting sorting this out. Well done Millie!
Bridget Whiteley
Jul 13,2024Millie was a credit to you. My problem was swiftly resolved. Very happy customer. Will definitely be shopping with you again.
Michelle Derbyshire
Jul 13,2024Issue dealt with very promptly very happy thank you Klarize
Annelouise smith
Jul 13,2024Fantastic customer service had from Millie. Contacted outside of working hours on the Friday so wasn't expecting a reply until Monday at least however was replied to the next day on a non working day and this in turn meant by Monday the whole query was sorted. A* customer service. Absolutely love SassyScents and everything about them
Jake
Jul 13,2024Every product I have had from Sassy Scents has been brilliant. Arrived well packaged, the scents themselves are incredible and all at a fair price. Never had a problem with the delivery of the products and the app is easy to use and browse. I have emailed the company in the past with positive experience and I am doing the same here but in review form. Very happy with everything and will continue to buy for myself and my friend.
Saskia Newland-Jones
Jul 07,2024A terrible company all round! I would not recommend at all! • The whipped soaps are extremely inconsistent in both texture and the amount received in each tub. Some of the tubs are half empty (no exaggeration). • The sugar soaps work well but they smell awful - really chemically. • Product reviews (posted on their website) that are even slightly negative are deleted / not shown on the website. Clearly a very dishonest company! • I have been sent the wrong items. • I should have received a free gift for spending over a certain amount of money... which they refused to give to me! • Their wording is terrible and often extremely misleading - multiple people have been left feeling extremely disappointed and misled for multiple reasons. • All of the loyalty points that I earned were wiped from my account, and were unusable anyway - there was always a reason why my vouchers couldn't be applied to an order. • The substantial price increases and new pricing structure is terrible - trying to force customers to pay for membership! • I was charged for membership even though I had cancelled it! Multiple customers experienced the same issues. • The branding / packaging is constantly changing for some bizarre reason! This isn't any issue as such, but it's a bit of a red flag in my opinion! • There are constantly an array of errors on the website. I have spent a lot of money supporting Sassy Scents - buying for myself, but mainly buying gifts for my family. I tried to perservere through all of the issues listed above because I wanted to support a small business. I tried to overlook all of the problems and the red flags... but I won't be doing that anymore. They don't seem to care about customers in my opinion. All they seem to care about is making more and more money and expanding as quickly as possible - regardless of all the mess they create along the way! I won't be buying from them again, nor will I be recommending them to anybody.
Unit 11, Vertex Park North Oakwood Drive, Emersons Green, BS16 7LB, Bristol, GB
http://www.wearesassyscents.com
Kerry Kermack
Aug 05,2024Everything smell’s incredible, the deals are insane on TikTok & online, Friday is always an exciting time & the team are fantastic at answering any questions etc! I can’t recommend sassy enough! There’s a lovey community that also that makes you very welcome! Klarize Helped me and was fast & helpful ❤️