I've called them to check if I could empty the holding tank and do a laundry, the guy tell me it was OK. What a surprise when I've popped in to the office to learn that I can't do the laundry... I have to book a berth. So, I said OK and leave to do not come back EVER. You, the old lady... YOU NEED TO IMPROVE YOUR COSTUMER SERVICES SKILLS AND THE GUY BY THE PHONE SHOULD LEARN THE BUSINESS POLICIES.
We purchased a boat moored at Shepperton marina, the process took x 2 weeks as we were also waiting to complete the purchase of a mooring at Pyrford. The staff (Vaughan the broker) and the marina manager Sarah plus the general staff were exceptional. It is a great place and would highly recommend it. Now bound for Pyrford for our new mooring we will not forget how professional and above all friendly the staff are, Sarah is a cut above.
Fantastic friendly marina, we have kept our boat here the last 4 summers, staff are really helpful, pontoons and facilities are all good and most importantly I leave my boat at the end of the weekend and feel she will be safe in the marina. That means a lot to me. Useful facilities including showers, toilets, pump-out, fuel and elsan emptying points. A great place for cruising the Thames and only a short run to tidal waters.
I can only hope the services here are under new management. When I purchased my boat here and had work carried out by yard I came away feeling that I had been robbed and that the work had been done by incompetent amateurs.
I’ve been here a few times with my friends from the Social Club. The people here are great. :)
Really friendly and helpful staff!
Excellent service, wonderful area, close to amenities. I have kept my boat here for the last few years and I have seen it growing, staff are working hard to keep it up to scratch.
First class marina with excellent friendly staff.
A first class marina, well kept, brilliant facilities. The staff are always warm and welcoming.
Wonderful Marina, friendly staff, great Manager
Shepperton is a beautiful marina from it peiceful settings, clean gardens to it very friendly staff.
Lovely surroundings with everything you need and friendly staff
Nat
Sep 20,2024Beautiful marina to have a mooring but from my experience, ridiculously overpriced and the staff are arrogant, rude and unhelpful. All you get for your £3.3k a year is a view and some expensive petrol and staff with an attitude.