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Reviews 35
Cheryl Bradley
Dec 20,2024The company went over and above with service. was good to receive such a great service - I will happily recommend it to all
Fi
Nov 27,2024The staff a working for this company don't appear to be able to communicate with one another. I was sent an invoice and payment reminder several times over for an incomplete job the engineer/manager assured us he would return to resolve. Anthony told us one of his junior staff had "made a school boy error" when he screwed our floor down into nothing and promised to fix it for us. We chose a slightly different solution; which needed some plyboard, rather than getting them to repeat the mistake and were told it would be around £80-100 more. The new invoice (with around an additional £85 on it) arrived on email entitled "amended invoice" which we were happy to pay except the manager Anthony demanded we pay both the previous and the updated invoices, almost double the cost?! Having explained everything over and over and shown him the email trail, he told us we had made a mistake and fought with us on the phone! Terrible communication, terrible customer care, they seem like a large company but they aren't big enough to cope with the workload and timescales were unacceptable.
Consumer
Nov 21,2024Fantastic service from quote through accepting quote to booking a date for installation of a heating system upgrade right to finishing the job. Very efficient and tidy, couldn't fault this company one bit. Nick L
James Clegg
Nov 01,2024Considerate and thorough. Good communication.
Consumer
Oct 26,2024What can one say. Excellent service and customer relations. They ought to set up a school to teach other companies how to run a company. Great to see it. Very satisfied. AS.
Alan Pocock
Oct 21,2024Very good team who came and worked hard in hot weather in the summer. They did an excellent job changing our central heating and installing a new pressurised water system all completed within the specified time. Also great customer support with Hattie getting back to you very quickly to help you with any queries. All in all I would recommend them for your project.
Nick Carr
Oct 16,2024Very friendly, reliable and professional service and I would recommend them 100%. Last boiler service, they identified a fault which a previous company failed to notice and this has now been fixed.
Paul Whitmarsh
Oct 13,2024Recently had a boiler service and a radiator flipped (due to previous installer mounting it upside down). These guys are prompt, courteous and left everything tidy and clean. Highly recommend.
EAB
Oct 02,2024I have needed Smart Heating EA Norwich a few times for jobs big and small, prompt, efficient and friendly. I thoroughly recommend.
Gilly Plumb
Oct 01,2024Smart Heating EA installed our boiler and their annual service is a real help. They remind us when the service is due (such a help) and always arrive on time (hooray). Service completed with a smile and always leave everything clean and tidy. As an older couple we really appreciate their professional and caring approach. Thoroughly recommend.
sus
Aug 18,2024Fantastic service from start to finish. Great communication with alternative pricing for different radiators and a faultless installation of the radiators. I shall definitely be using them again.
Michael blackburn
Jul 31,2024From the first call I made to the hand over of my new fitted boiler the service was excellent. My boiler was fitted within 4 days of my first contact with Smart heating which I considered excellent service compared to other people I have dealt with in the past. I would like to thank all at Smart heating for the fine service you all provided and I will strongly recommend your services. Many thanks Michael Blackburn.
Lindsey Nolloth
Jul 15,2024Just had a couple of fairly small jobs but they were very helpful and professional .. explaining things properly and the work was completed in a very quick turnaround time. Would definitely use this company again and would recommend to others as well.
JessConway
Jul 05,2024great, came quickly, we're incredibly polite, explained the problem clearly and without patronising (which they could have done easily with my boiler fault!) Really genuine guys.
Susan Holmes
Jul 01,2024Anthony and the team are always so helpful, courteous and happy to explain what they are doing and why. We have continually used them since moving into our house 3 years ago and feel supported and valued as a customer. The admin is always spot on and I have recommended Smart Heating to all my friends.
Mr Watts
Jun 27,2024Excellent service on gas boiler always sent a reminder for annual service, engineers always friendly and professional highly recommend.
Alice Lynch
Jun 27,2024I have now used Smart Heating for various works throughout my property and am always very impressed with their service and commitment to excellence. Would happily recommend for bathroom installation, boiler installation and servicing and radiator replacements.
Maria Willet
Jun 14,2024Anthony & all at Smart Heating have been absolutely brilliant in the installation of my new heating system and radiators, from the quoting, booking & installation. This was the only company of 4 others who took the time out in their busy season to come and quote me! All staff are a credit to the business. Would not hesitate to recommend this company at all - thank you for an amazing & quick job!
Paul
May 28,2024First time contacting Smartheating EA. They had no problem fitting in my boiler service on a Saturday which suited me better. The engineer called ahead and was very professional thought the visit. Would definitely use Smartheating EA again and would highly recommend.
Claire
Feb 12,2025Excellent service from Archie, he was super informative and took care in his work. Thankyou for all your help