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Reviews 184
Ekrem Yakupogluları
Mar 04,2025everything was fine thank you very much
Julie
Mar 01,2025Very efficient. My car was sorted out immediately
Kyle Rees
Feb 22,2025Excellent services, well polite and got the job done
Jonathan Werb
Feb 15,2025They were in contact immediately and from collection of our damaged vehicle to its return repaired was dealt with excellent communication. Highly recommended.
Miss Connelly
Feb 15,2025Really great service everything was easily explained and carried out to satisfaction. Thanks.
Paula Beard
Feb 14,2025Josh was professional and friendly, keeping me up to date with progress whilst working on my car and made sure all was perfect before leaving
A Ijaz
Feb 13,2025All members of staff provided a prompt and friendly service. The status of the repair was communicated swiftly also. Huge thank you to the team for the repair of my car and general service provided !
Borka Dimitric
Jan 28,2025Amazing people , very profesional and kind. Providing excelenf work.
Stephen Evans
Jan 23,2025Considerate of my personal circumstances and agreed to defer repairs until a time convenient to me. Good communications, including by third party service providers acting on behalf of Sopp and Sopp. Delivered what they agreed to do. Kept inconvenience to me to a minimum. Repairs to car carried out to a high standard.
Hazel Salt
Jan 21,2025You organise collection of my car quickly, and provided me with a hire car a really nice Corsa. People on the phones have been very kind with me and helpful. Pentagon Vauxhall have done and excellent job on the work on my car and cleaning it, it looked superb. Joanne at Pentagon was very helpful in keeping me informed. A very nice man collected the hire car this morning.Thank you very much to all of you for your hard work .
Agnes B
Jan 20,2025Absolutely appalling customer service, if any. I have a very important query regarding my No Claim Discount Entitlement following a no fault incident and I was advised to contact them for further information. They never answer their phone and never reply to any emails. It's been months and still nothing from them. I'm going to submit a formal complaint to Ombudsman.
jose alexander Ros
Jan 07,2025Disgusting company I had an accident with Ocado, they crashed my car while parked, then they appointed sop and sopp to deal With it, Used an incompetent garage who could not fixed my car properly all body work misaligned and then they said the position of the company after reviewing with engineers is that the car was ok I even sent photos of the car before and after and there is gap as wide as one finger between the bumper and the lights and also on to the side panel This is unbelievable Shocking, Be advised always contact your insurance or the police UPDATE 08-01-2025 To add to the insult, your solution is to contact the repairer when yourselves chose the repairers, not me, it is a garage working for you not for me. I have already emailed several times and I quote, your company stance is that the car was CAT N despite the fact I produce photographic evidence the vehicle was perfect prior to the accident
Lillian
Dec 31,2024I had a call from Rose regarding a road incident with an Ocado vehicle, before Christmastime, who backed in to my parked car. She was polite, reassuring and utterly professional and all without making me feel rushed or pressured. We had a conversation like friends would and I didn’t get any sort of ‘call centre’ feel from her. I am awaiting just to go to the repair place now but after my interaction with Rose, I feel very confident about the service.
Seiga Bah
Dec 24,2024It was a very quick response from soop+soop when their client contacted them about what happened.
Ahsan Haq
Dec 20,2024I recently had my KIA Niro repaired by Activate Accident Repair (Kings Langley), and I am thoroughly impressed with their service. The quality of work on the rear bonnet was outstanding—truly professional. What stood out even more was their exceptional customer service. They picked up my car from home, kept me updated throughout the repair process, and delivered it back with great care. This level of attention and professionalism is rare and very much appreciated. Thank you for making the entire process so smooth and stress-free!
Scott Lemaitre
Dec 19,2024I found the service generally good my only concern was getting in touch by phone, every time I tried to contact the ai voice said they will pass me to a member of team. The phone call was cut off, not once but several times. I contacted by email, which I preferred, as all was documented. The repair was faultless and the repair company was more than happy to work around my schedule.
Peter Crossan
Dec 18,2024Excellent professional service good job
Steve
Dec 18,2024After reading some other reviews I was unsure about this service but my experience has been excellent. They quickly arranged for the repairs, the hire company brought the replacement car as my car was being taken away, good contact and info throughout and redelivery after repair and return of the hire car was extremely easy, smooth and hassle free. Very happy
Nertil Bala
Dec 17,2024Everything was solved and I'm very happy with the service provide.
Aline Parriaux
Mar 06,2025They were most helpful to deal with the incident. I was given very clear informations of how to proceed but they did take care of every matter needed.