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Welcome to Source Insurance. The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.
We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Reviews 799
Frank Iles
Oct 01,2024James Kelly was polite, friendly and efficient, pleasure to deal with, very happy with the quote👍
Gurdip Ghataore
Oct 01,2024The adviser was efficient and knowledgeable
Peter
Oct 01,2024Helene was extremely helpful and very quick with her responses. It made the process very straightforward! Thank you again, Helene.
Claire Jepson
Oct 01,2024Gavin was really professional and saved me money on my renewal.
Maxine Martin
Sep 27,2024Helen was warm, kind and very helpful today, naturally thoughtful Maxine
Melvyn Hockridge
Sep 26,2024Hi We as a company have used Source for years now and have always found them easy to deal with and would recommend them more these days than we have ever done
Touge Dude
Sep 26,2024very helpful aND POLITE AND FAST
Graham Wilson
Sep 25,2024I recently cancelled an insurance policy for a house I had just sold. I was expecting a long drawn out phone call taking hours. Instead I got through very quickly, was asked a set of simple questions to check my identity and my refund was calculated and arrangements made to return it in a couple of minutes. It was a great example of how to do insurance properly and efficiently. The lady on the other end of the phone was friendly, knowledgeable and very helpful. A rare example of excellent service
James Rough
Sep 23,2024Gavin was very knowledgeable and pleasant to deal with. He is good at explaining everything clearly and answering my questions in a way that is easily understood.
Anne
Sep 23,2024Extremely helpful and efficient service from Scott, thank you .
Thomas
Sep 23,2024Good company actioned request when asked.
Ashley Collier
Sep 23,2024Quick replies and got the job sorted. All good.
David C
Sep 23,2024not only this time, but I've always had a very good experience with the online chat. My issues or questions are dealt with promptly and concisely.
Oxana Morozowska
Sep 23,2024Helpful, clear and polite responses from Ryan.
Reza Rizvi
Sep 21,2024Very friendly, professional and competent
Natalie
Sep 20,2024I Have to say that my advisor James was amazing. Helped me with my latest renewal and I saved around £200. I had used them previously and contacted James directly who helped me with the insurance of my 2nd property. I would definitely recommend James and Source Insurance! 👍🏼
Raj
Sep 19,2024very helpful customer service. the person I spoke to was a lovely lady who was very helpful and explained things very simply excellent service - thank you
Paula Veiga
Sep 19,2024James Kelly did a brilliant job finding a reasonable quote for my renewal. 10/10
Harjit
Sep 19,2024I was incorrectly advised by an external agent/mortgage broker and took out insurance for the last 5 years which was not needed. I spoke to Nicholas Harvey from Source who understood my situation and was in regular contact both verbally and in writing and was extremely polite and kept me updated as it did involve 2 insurance companies and after I provided the right paperwork, we had a solution. My money was returned as I had a valid claim. Could not have done it without Nicolas help. Thank you very very much and I learnt a lot during this process
Global Reach, CF11 0SN, Cardiff, GB
https://www.sourceinsurance.co.uk
Jason Taylor
Oct 02,2024My policy was taken out through a broker, but it's crucial to be cautious of the high rate of finance charged, as well as the potential for misleading information and poor communication from them and, subsequently, Source Insurance. The policy was not fit for purpose, and it was cancelled twenty-one months in without as much as an apology. I would advise you shop around. UPDATE Hi Alison, Yes, the FOS found that Source Insurance had not done anything wrong. It is a clever way to operate by keeping the responsibility at arm's length and through brokers at times. I think it would be better business practice to ensure the end user is provided with their documents sooner than 20 months after the policy has been taken out. To then cancel and offer a £10 refund due to a mistake in paperwork is not really an example of recovering a poor situation you were involved with. If there had been any acknowledgement or apology, there would have been more understanding and potential for a five-star good recovery of service review. Kind Regards Jason FINAL UPDATE Dear Louise, I appreciate the response and acceptance of fault, but the paper documents were only provided more than 15 months after the policy had been started and on the second request. The policy documents were never available to me as the policyholder, as they were all sent via the broker. Source only changed them to my email on request after providing evidence that I owned the home where the policy was. It is a clever way to operate and distance yourself with brokers. I agree it would seem this is getting nowhere but feel its important morally for people to understand the situation that occurred in an underhand manner. Kind Regards Jason