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The driver turned up on time to collect the letter and it was delivered within the time quoted by speedy. A+
One star is too many, I booked an urgent Motorcycle Courier to take a parcel from E1 to W12. Firstly a Van collected the parcel( 1100hrs) which I was informed was a dedicated Vehicle for my job by the "customer service" call centre. I have just called the driver Alvin (1300hrs) and he hasn't left the city area of London yet as this was a multi pick up and drop vehicle. The driver has told me that he will deliver before 3pm, Clearly not his fault. I then called "customer service" (1312 hrs) and he spoke to the despatch handler who assured me it will be delivered in 25 mins.....now I have lived in London along time and I don't believe E1 to W12 is possible in that time. I didn't however get to challenge the "customer service" on this fact as he put phone down, just like the previous 2 agents that I had spoken to (the second agent blocked my number). I am all for help and care in the community but surely employing these buffoons is taking it too far. However the one shining light in this whole episode was Alvin the driver who was professional, called me once it had been safely delivered (14.10hours), a credit to this terrible company.
Excellent service, arrived and delivered as promised.
Really easy to arrange online - Big downside was the lack of accurate updates and delay in finding out if my parcel had been collected / delivered - Would I use them again - probably yes
Due to a house sale and the postal strike and needing to get documents to a solicitor, which would have been a 4-hour round trip, I desperately needed a solution and found speedy couriers, I was a little nervous as the website is not the greatest, but I needn't have worried as the service and price both exceeded my expectations. Have now used them twice, and both times a fantastic service....highly recommend
Easy booking service, good rates, arrived and delivered on time
The bike turned up well within an hour of my booking and delivered the urgent package quickly and safely. I am very impressed with this service and would highly recommend them. Competitive prices too.
Easy booking system, efficient service and good price
Bang on time, very efficient and polite!
Pretty efficient. A little late picking up and seemed to take longer than expected to deliver but it all worked in the end
Highly recommend, easy to book using the web-site, super efficient, no fuss, really quick, excellent.
van never arrived
I was under pressure to get a small package delivered in order for work to be completed for a prestigious company’s Christmas window in Central London. Form completed easily online, motorbike courier allocated, goods picked up earlier than anticipated and delivered in time for electrician to complete the work. I was informed when the package was picked up from supplier and informed the minute it was signed for by my customer the other side of London 40 minutes later. Really great service, thanks!
Excellent and very efficient service. I would use again.
Very helpful efficient customer service; prompt collection and delivery. Fair pricing. A slight glitch on website as my tracking wouldn't activate at any point, but delivery notification arrived fine and customer advisers gave me updates when I called.
Booked a courier to take urgent docs to a meeting, paid online, smooth process - was told PRIOR to paying that collection would be within 60 mins once paid (1.13pm). I called (1.49pm) to see how long collection would be and was told, within another 60 mins - meaning it wouldn't be delivered on time. Called to cancel (2.02pm) and was told pick up would then be in 25 mins (T&Cs state 50% refund AFTER a driver has been assigned, and it's funny how the driver was assigned immediately after paying?!?). I get the impression it's a small 1/2-man company relying on a network of sub-contracted drivers who may or may not pick up a job (on time), might be OK to use these people for non-time specific or urgent jobs but not for something important. We're disputing the charge and definitely won't be using them again. Also - the cost of the service went up twice after the original quote! Apparently due to 'London charges' - maybe factor these into the original cost especially when you know where the end destination is! Alarms bells.... Update 14/11: They've offered me a discount on a future booking. They really didn't read my review thoroughly.
The delivery was carried out exactly as arranged from start to finish. good job would highly recommend this courier
The service was good, the only things that could be improved were the payment option (the card did not go through on chrome so I had to switch browser). Also there was no time given for collection.
I don't want to be a picky customer but I didn't like to receive a call from the driver to go down to meet him before he arrived even if it was only 1 minute. I believe for what I paid that the driver should park, ring my bell and come to the door of my flat as everyone else does.
Graham
Dec 11,2022Absolutely amazing service - exceeded all my expectations. Will certainly use again and recommend.