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Safe & Secure Vans & Motorcycles 24/7
Reviews 816
customer
Aug 07,2020The online form is confusing/misleading. When booking, it gave me an option to select a specific time slot for pick-up, which I selected. But then I discovered later that it was booked in for anytime. As a result I paid for nothing when I had to cancel because my time could not be guaranteed, and did not receive a refund.
Charlotte de Nassau
Jul 27,2020I did not have a great experience with customer service, especially considering the high cost of the delivery. There was a miscommunication vis-a-vis pickup time, but my package was delivered and the issue was resolved. In short, I was told that the courier would arrive at 12pm in my online receipt. My friend and her father were at the pickup location to give the courier the package. However, after waiting for a quarter of an hour, they had to leave their pickup location quickly due to a leakage emergency in another flat. My friend's father left the house for only few minutes and happened to not be there when the courier arrived late to pick up the package. Due to the high price of the service, I asked him to rush home when I discovered he was not there. Customer service kept threatening to abandon my booking... Luckily my friend's father arrived at the pickup location before the courier left. I realise that there was poor organisation on our end, however the courier was not clear about pickup time and I was spoken to rudely by customer service. I appreciate that the courier waited a few minutes to pickup my package and I realize that times are difficult due to COVID situation, a lot is changing and times are stressful. However, customer service should be here to help and solve a problem, not speak rudely and offensively to a customer the way that they did. Luckily, everything worked out in the end. I did not however ever receive an apology from customer service after I, as the customer, repeatedly apologised... which of course is not normal. I am grateful that my package was able to be delivered.
customer
Jul 22,2020To be honest - I wasn't quite sure what the service would be like - or even if the bike would turn up on time. After a quick call to the office, I had my package picked up in Liverpool and driven down to me in Oxford in a matter of hours. Brilliant service - thanks
customer
Jul 20,2020Website very easy to use and you can arrange everything without the need to speak to anyone. Only thing that would have make this excellent was automatic email updates rather than having to click and track the order multiple times to see if any changes had happened
customer
Jul 19,2020Really good service
Cathy Padmore
Jul 18,2020Speedy Same Day couriers have rescued me twice now, with urgent jobs at very short notice. The service is very easy to book, and the collection and delivery was completed perfectly. Thank you all so much, I will use your service every time I need anything like this with no hesitation. Cathy.
Alice
Jul 16,2020Fast and fantastic. Thank you
Skevi Kyriacou
Jul 13,2020What an Excellent service.. so easy and so perfect from the start to finish.. Friendly staff, and a system that works perfectly. Never going anywhere else again
RJ
Jul 12,2020Simple to arrange and very quick
Aram
Jul 09,2020Phone reception and delivery was excellent. Website to register and pay was cumbersome and asked several times for the same information.
S Karia
Jul 06,2020Easy to book /Efficient/Good value Would book again.
Annette
Jul 05,2020Very fast service, quicker than advised time.
Nick Bell
Jul 03,2020Efficient and empathetic to the urgency of the delivery which played a very important part in enabling a Ugandan citizen to return to his home country in a very short time scale.!
SARAH WEBSTER
Jul 03,2020Super efficient would highly recommend
Thom Sh
Jul 01,2020Package didn't arrive on time. The driver also lied about nobody having been home (the whole family was home all day).
customer
Jun 29,2020Very good service. Staff were friendly and helpful. The collections and deliveries from couriers were both timely.
customer
Jun 27,2020Excellent first time use of this company.. found them online and they worked out really well. Collected within 1 hour and delivered within another hour... just like they promised.
Barbara
Jun 26,2020Great and fast service. The only complaint I have is the clarity of choosing the service option on the website. At the moment it is lacking a clear information what time/time slots the parcel will be delivered by. When booking a courier within the same city (Greater London) at 10 a.m. and choosing a vehicle: motorbike, I was expecting that my letter will be collected from me and will be delivered straight away to the final destination by this courier. Unfortunately this is not the case. The letter is collected, then goes to the Depo and it’s then distributed by 5:30 p.m. In my case I would’ve done it quicker if I got on the bus and delivered it myself. The whole issue has been quickly resolved and my letter was delivered on time to the final destination. Please, please make it clear to other customers what time slots are available for each service. It’s very confusing. Anyway thank you for resolving it quickly enough.
customer
Jun 26,2020did the job. thanks
4 Milldown Business Centre, Tin Pot Lane, DT11 7TD, Blandford Forun, GB
https://speedysamedaycourier.com
Craig Smith
Aug 08,2020It was an easy service. I did not give it 5 stars because as a business sending to another business they picked up after 6 pm which in this case was not such an issue as we were both working late to get this done so both offices were open. Other times it maybe could not have been delivered.