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Reviews 45
Akabogu Chike
Dec 12,2022I ordered a bag three weeks ago, I haven’t still got it till now. Tried to reach out severally to no avail. This is actually my first time buying and I’m super disappointed
Wendy
Dec 06,2022Ordered a purse, after a few weeks I was told it wasn't in stock. Still no refund. Awful
Hellene Jeffrey
Dec 06,2022Love it how cute a little smaller than expected but beautiful
HANNAH
Sep 20,2022Great product, quick delivery and reliable tracking!
Riri
Aug 18,2022Gave me a stained bag and didnt reply to my customer care email.
customer
Aug 06,2022Continually pestered for a review. Asked for a review before it even arrived. How can you give a review if I wanted before the item is used.
A Jacobs
Jul 09,2022Lovely bag. Good service but I did have to chase why bag hadn't arrived. Once sorted it came next day
Malani Gunaratnam
Jun 27,2022Very efficient delivery. Good buy for the price.
Delyth Underwood
Jun 01,2022Very poor customer service. I wish to return an item. I have emailed the company because that is what is required but so far no response.
Molly
May 31,2022Absolutely gorgeous bags! Couldn’t fault the brand, very excited to try the clothing 😊
Shannon Rosanna
May 31,2022SSASI is an amazing brand and I am looking forward to them releasing more items that I can purchase. I worked with them recently on something very exciting and not only are the bags and other products high quality and great designs. The team is wonderful too and owner Florence is such a sweetheart :) definitely buy from SSASI
Skye
May 29,2022Absolutely abysmal service. Paid £8.99 for next day delivery for TWO bags. ONE bag arrived 7 days later with no word from the company. Emailed them 3 times trying to understand the situation and process a return to which they have not replied at all. They have a tiny return window (14 days from date of Purchase) but it took 7 days for them to send my NEXT DAY DELIVERY item and they are refusing to reply to my emails which they have stated in their return policy is the way to complete a return. How can I complete a return if they will not email me back within the time frame? I am growing increasingly worried and frustrated. I commented on their Instagram asking if they can email me back but my comment was ignored despite posting loads afterwards. These guys are definitely scammers and I am very worried I won’t be able to get my money back for the bags AND for the extortionate delivery cost. I am also worried they are going to try to make me pay for a return as well although there doesn’t appear to be anything on their site about that. I don’t usually leave trust pilot reviews but I had to for this company because I’ve never received such terrible service. I am a small business owner myself and I would never treat a customer the way I have been treated. Terrible terrible service (although the bag was nice when it arrived, I ordered it for a costume party so I do not need it now that it has arrived 4 days after the party).
hilary Mcdougall
May 15,2022Ive tried to retun an item but you get no response from the company. There are no return details in the bag. Ive tried the chat line who say you must email. Emailing has no response.
Jacqueline
May 07,2022Service is very bad… bought so many items but one was not found and the bag too was abit expensive. Have sent emails but haven’t received any reply and money too have been deducted from my account.Hope this one will be good to receive feedback. Thanks
Rooms in Rome
May 06,2022Absolutely love this bag, perfect size and colour I was looking for
Tianna doyle
May 06,2022The quickest delivery and nicest packaging
Susan Tompkins
Apr 21,2022Very pleased with product great quality. Thank you
Catherine Walsh
Apr 13,2022Received my bag it is beautiful bag and looks expensive , a little smaller than i thought it would be but thats probably my fault for not looking at measurements Would recommend for any special occasion 👍
Yvonne
Mar 28,2022Fast delivery, lovely packaging and the bag was amazing. Good quality!!! Loved it
Lindsey Clark
Jan 17,2023quick delivery, terrible bag, wasted money to send and send back. Don't waste your money