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Reviews 729
Domenick
Mar 09,2024Very easy process from order to delivery.
Victoria and John
Mar 08,2024Order was delivered quickly . Customer service was excellent- I got very helpful advice over the phone
Ellen Quinn
Mar 07,2024I'm going to tell all my neighbors how easy it is to buy the replacement caps for our iron fences! Thank you for your help
John Saraceno
Mar 06,2024Fast shipping
Holly Smith
Mar 05,2024Fast and accurate
John E Bruesch
Mar 05,2024Product was well-wrapped, correct size and no delays in shipping
Kevin Burcroff
Mar 04,2024Item was rusted, our customer was not happy.
william cook
Mar 03,2024Far prices fast shipping.
Greg Michigan
Mar 03,2024Got just what I needed. Shipping was expensive.
Gregory Bell
Mar 02,2024Great service, but the item was on back order by two weeks so I haven't received it yet
Michael
Mar 02,2024You had what I was looking for. The website was easy to use and the items were shipped promptly.
Felix Smith
Mar 02,2024Good product selection and representation. Great pricing. Quick shipping. The product I received is beautifully made.
David Miles
Mar 02,2024Fast service
Gilberto Martinez
Mar 01,2024They stand behind their products.
customer
Mar 01,2024easy to do business with
Jaime Valenzuela
Feb 29,2024Tengo aproximadamente un mes que hice un pedido y hasta la fecha no he recibido ni lo que pedí pero tampoco ninguna explicación porque de la tardanza, he tratado de comunicarme y me han dejado colgado del teléfono
Giuseppe Volpato
Feb 28,2024Website was easy to navigate, so it made finding what I needed easy. We like easy. Notification of order arrived quickly, product was packed and shipped right away. Everything arrived in a few days rather than a week and a half like everyone else.
Keith Benner
Feb 28,2024I received what I ordered promptly
Ron
Feb 27,2024Great price great services
10600 Telephone Road, 77075, Houston, US
http://www.steelsupplylp.com
JO
Mar 09,2024TL;DR — steel is fine and to spec, customer experience was frustrating Received email saying materials were ready for pickup. I showed up and was sent to pickup bay. I was a non-commercial customer doing a small lot pickup and it’s obvious your shop doesn’t know how to handle that, which is weird because you literally have an internet storefront with full self-service ordering. After showing up in the bay, there was a ton of confusion about my order until one worker took my invoice and made sense of it. I think waited another 30 minutes, in the bay, for my cut material to be delivered. This entire time I didn’t really have an idea of what to expect and nothing about my entry, visiting cashier, or interactions in the bay suggested i’d have to wait around for an extra 30 minutes because was only “ready” according to a special definition that exists in someone’s head. I’m glad I got everything to spec, hence the three stars, but customer service needs work and I would guess management really doesn’t care or is happy to focus on commercial customers. If this “normal” for everyone, then doubly so management doesnt care about business process or analyzing how to increase throughput and customer experience while maintaining safety.