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We are the worldʼs leading Tree Tent company, driving social change to protect global forests. We hope to inspire a love of trees by elevating your outdoor experience. After all, if we're all hanging out in the trees, they can't chop them down.
Take to the trees, and camp in greater comfort than ever before - sleeping above the wet and uneven ground in one of Tentsile's award-winning Tree Tents!
Reviews 307
Anne-Gaëlle Djx
May 16,2024La tente est de très bonne qualité, le packaging au top ! De plus, le personnel très investi et disponible ! 5 étoiles, sans aucune hésitation !
Patrick Jones
May 15,2024Tents leak Awful service Rude
Sand da floor
Oct 19,2023😡 Terrible customer service. I contacted this company two weeks ago due to a couple of missing items and was told I would have them sent out immediately. I have had to chase this up and now receive a response that basically asks me to prove it with photographic evidence as if accusing me of lying. Considering the money I have spent on a 2 person tree tent and an extra flysheet, I am not impressed with being made false promises and then questioned like this. I will not be purchasing anything from this company in the future and definitely do not recommend them.
Richard
Jan 16,2023Tents leak - allegedly this is an ongoing issue, but we were told it doesn't. Let down and frankly their response and service is slow to say the least
Graeme
Nov 11,2022I've been waiting nearly 3 months for my tent. Initially was told it was going to be delayed by 4-weeks due to Brexit/Covid but customer service has gone awfully quiet as to what the reason is now....still waiting :-(
patryk
Feb 10,2021Absolute waste of time!!!! Ordered 4 items all apparently in stock received only the tent (SECOND HAND TENT WITH BARK UNDER THE TREE PROTECTORS, DIRTY STRAPS ,MISSING IPAD HOLDER) ,been updated 1week ago about the shipment of the rest of my order but till now the courier is still waiting to receive it !!!!! After contacting the chat section on the page they were Absolute waste of time,im wondering what is the point of this chat. The tent is brilliant but the company customer service and comunication is a joke. Not happy 😒 😕 update 12/11/22 dont waste my time!!!! You take almost 2 years to answear to this feedback???!!! you are absolute joke !!!!!!! thats just show your comitment to the customer service! I WOULD NOT RECOMEND THIS COMPANY!!!!!!!
Baker Weil
Aug 19,2020My fiancé ordered a tent for me for my birthday. To compensate for their delayed-shipping times, she ordered it on July 9. We were quoted a 28 wait until shipping. It’s been 40 days and we have not received the tent, not an email regarding the status of our order. Tentsile was very glad to take our $450 dollars, but getting us our product is clearly not a priority. Please, if someone from Tentsile customer service is reading this, contact me. Your lack of accountability is neglectful.
Ron
Feb 29,2020Lack of communication via Jessica Reading. We were in contact with Tentsile about featuring some of their tents on our new show and We have not heard back from her in months despite multiple emails we have sent. I wish I would have known that they do not get back with customers so we could made other plans now we are behind.
Christina Spurlock
Jan 04,2020We always love the products we get from tentsile! Their support staff is great too!
EV
Dec 31,2019Zero customer service! I'm so disappointed. The products look amazing, and I was very excited about the hammock that I ordered. However, thus far, I couldn't disagree more with any of the positive customer reviews. 1) I placed an order on-line on 12/6/19. 2) Nothing arrived, not even an email with a shipping confirmation, and still hasn't. 3) I was charged in full on 12/9/19. 4) I emailed twice, only to receive an automatic reply that they are out of the office for Christmas. 5) I called 4 times and not once did anyone pick up. I'm still waiting for any communication. Really, all I want is what a company is supposed to do - provide a product once payment is accepted. Instead, I've been robbed.
Natalie
Dec 23,2019Originally I had given one star but customer service was spot on so I have moved it to three for now.when the resolution stated here from customer service actually comes to pass I will be thrilled to give Five star review. I ordered Three orange connect tents, a super trilogy rain fly, a six person hammock and three ladders. To date I have received Three green tents and the hammock. The ladders were listed in the first shipment which stated three orange connect tents and three ladders- however the first shipment was only two green tents jammed in one box that was falling apart . The next shipment was the hammock and later another green tent trickled in. I spent a good bit of time in the tensile customer service when I purchased this set up. Over all unless someone gets back to me soon I’ll be sending it back if the mysterious ladders don’t show up. Also this is a Christmas present that I ordered the first week of Dec - today is the 22 and well I’m still waiting and trying to make alternative plans for my six children’s Christmas presents. Edit less than 6 hours after my original review- Thank you for the super fast response. I will edit my review now and again when the when the corrections have been made. Again thank you. I had read other reviews about poor customer service and when my order was not correct I felt that all was lost. Such a quick response and a direct correction of the mistake indicates to me that maybe those others we being difficult. Thank you again- i can’t tell you how much better I feel about not being the gullible target of clever marketing. On Dec 23, 2019, at 05:45, Jessica Hi Natalie, I’ve just read your review and found out about the catalogue of errors you have experienced and I am extremely sorry about this. This is completely unacceptable and I shall be investigating this fully. So far you have received: Three Connect Tree Tents in Green – wrong colour as you ordered Orange Trillium XL Outstanding items: Three Webbing Ladders Super Trilogy Centre Canopy I can confirm that the another part of your order is out for delivery today, which should be the Super Trilogy Canopy. This leaves the ladders still outstanding and I can only apologise they won’t be with you in time for Christmas. By of an apology, I’d like to offer you a refund on the three ladders ($147), which we will still get sent to you, plus we’ll send you three orange rainflies for your Connect so you have the color you actually ordered. We’re currently moving warehouse so these items will get sent as a priority on Monday 6th January when our distribution center will be fully operational again. Again, please accept my apologies for the poor service you have received. If you want to return your order this is of course completely understandable and we will arrange a return free of charge. Kinds Regard, Jess Jessica Reading Global Marketing Director Play. Camp. Explore. We are a 1% For The Planet business We plant 20 trees for every tent sold From: Trustpilot Date: Monday, 23 December 2019 at 04:47 To: Jessica Reading Subject: You've got a new 1-star review Trustpilot Natalie left a new review Hi Jess Reading, Natalie just left a new 1-star review of Tentsile: I ordered Three orange connect tents, a super trilogy rain fly, a six person hammock and three ladders. To date I have received Three green tents and the hammock. The ladders were listed in the first shipment which stated three orange connect tents and three ladders- however the first shipment was only two green tents jammed in one box that was falling apart . The next shipment was the hammock and later another green tent trickled in. I spent a good bit of time in the tensile customer service when I purchased this set up. Over all unless someone gets back to me soon I’ll be sending it back if the mysterious ladders don’t show up. Also this is a Christmas present that I ordered the first week of Dec - today is the 22 and well I’m still waiting and trying to make alternative plans for my six children’s Christmas presents. See this review and reply Or see the review on your profile page: Trustpilot A/S Pilestraede 58, 5th Floor, 1112 Copenhagen K Company no.: 30276582 To manage your notifications, please go to your account settings.
Joshua St Hilarie
Dec 21,2019Got everything fast and in perfect condition. Needed to replace the tripad and customer service handled it without question. A+ in my book
Matthew
Dec 19,2019I was sent the wrong item but customer service was very friendly and quick to reply and fixed the problem immediately
Nicolas Masson
Dec 19,2019Love ❤️ all my tentsile products
jw
Dec 19,2019Update to review after reply: (I have only removed names. The rest of the reply is as I received it in email) In response to the transaction fee: "I am sorry that your bank has imposed charges for paying to us. We are a UK business and some banks have charges but not many. As a way of compensation I have requested our team to send you a free ladder as a good will gesture." Which is it? Did you know about a fee or not? If so, please state that is a possibility when placing an order. I didn't order or want a ladder. In response to the return: "This is a residential address however this is where all our returns go to. If you don’t return to this address we are unable to refund you. Sorry" How does reading this make you feel? This is how it's done or else. The only reason I haven't given one or zero stars is because I did receive some of my original order. Original review: I placed an order directly through the Tentsile website during a warehouse clearance event. I was charged a foreign transaction fee as the point of purchase was directed as a UK purchase through their UK headquarters. I live in the US and purchased in US dollars. ***Beware of this when making a purchase directly though Tentsile. When I received the tent and other goods from Tentsile, the poles were just thrown in the box and the duffle zipper was fully open. This was previously open inventory. Bought as new. I also ordered an accessory that showed in stock, but was sent the wrong item and then told there wasn't any inventory when I called. They offered a refund and informed me I could keep the wrong item. If I wanted this wrong item, I would have ordered it. Through this sequence of events, I decided I was going to send everything back, including the tent, for a refund. After contact with Tentsile about how to return the items, I was given a residential address to send my items to and was informed that that is where all of there returns get sent to. If I don't send my return to this (again....residential) address, I will not receive a refund.
DeadmanDoogieVanDoogerson
Dec 18,2019Great products, unique, comfortable, and fun. My experience with customer service has been fantastic. Fast response that left me better off than I expected (they were quite generous).
Daniel Stewart
Dec 16,2019Great group... Timely shipment, love the tent!!!
DAVIDE
Dec 16,2019Really good products and good customers services. It is the third purchase and i still satisfied.
GoFish
Dec 16,2019You have the worst customer service ever experienced yet have some really good products. I have been missing 2 items ordered and promised to me and have yet to even have a rep return my calls or email this has been weeks without contact and i am still missing items i ordered
50 Bidwell Gardens, N11 2AU, London, GB
https://www.tentsile.com
Martin Rasmussen
Jul 09,2024I purchased a Connect in 2016, there was problems with the Zippers as it was to tight when it is setup, customer service sent me a new with no problem when I contacted them with an attached video, great service… now I have a few new problem many years later, one is that the bottom is getting soft and sticky and feel really not nice to touch. The other is that the zippers fabric is bad and treats is getting loose and blocking the zippers. Customer service first said to give the bottom talcum, still same problem, then the offering 5% discounts on a new tent.. if you plan to keep your tent for long term, there are other brands which has great customer service, Mine has been stowed properly and cleaned and drying before stowing, so it must be production issues and warranty should cover this…