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Since The Beauty Club launched in Australia in 2008 as an online boutique specialising in hard-to-find brands, The Beauty Club has grown to become one of Australia's leading online beauty retailers. The Beauty Club offers a comprehensive selection of classic and emerging brands across a broad range of product categories including skincare, cosmetics, makeup, fragrance, smile care, body care, hair care and beauty accessories; to suite every budget and beauty need. The Beauty Club commitment to staying ahead of what's what in the world of beauty and offering a personalised shopping experience, continue to be driving forces behind our success.
The Beauty Club offers 600 of the world's leading designer brand cosmetics including Aveda, Alterna, By Terry, Balenciaga, BareMinerals, Benefit, Biotherm, Bobbi Brown, Bumble and Bumble, Chloe, Clarins, Clinique, Chanel, CosMedix, Decelor, DIOR, Dermalogica, Elemis, Elizabeth Arden, Estee Lauder, Eve Lom, Giorgio Armani, Guerlain, Jurlique, Juvena, Kate Sommerville, Kevyn Aucoin, Kerastase, L'Occitane, La Mer, La Prairie, Lancome, Living Proof, Make Up For Ever, Moroccanoil, Murad, NARS, Peter Thomas Roth, Philosophy, Shisiedo, Shu Uemura, Sisley, SKII, Stila, Thalgo, Urban Decay, Valentino, YSL, and over 16,000 products from cult classics to the latest in beauty releases.
Reviews 39
Helen Hopkins
Sep 24,2024I bought a Mason Pearson hairbrush for $232 on September 1st . No acknowledgement of any sort . All attempts to contact either Beauty club or eBay fruitless . These are total scammers . I have advised ANZ bank . Photocopies of transaction sent to eBay beauty club. No response . These people are theives .
Liz Spence
Sep 21,2024I purchased a Chanel mascara in February, only opened in June to find it so old and dry I couldn’t use. I have sent x 7 messages without a reply! Very upset and disappointed! I would not recommend to purchase from the seller.
MJ
Jan 27,2024honestly the product was super good, but im littlebit regret cause i hear a lot of people got cheaper price than mine, but still they refund my money and it is okay.
Danielle Hurtado
Jan 15,2024Is this a joke ? Who even is the vendor? Huntington. BANK, THIS looks crazy.
Sharon Moore
Aug 24,2023A product was purchased from Beauty Club Ebay store on 16 AUG. Tracking states it was delivered on 23 AUG. 2 people were home all day. The item was absolutely not delivered. The EBAy Team is uncontactable and has not responded to any messages. Tracking details show the item was delivered to the wrong address. No response from Beauty Club to messages. I would like to add that Beauty Club went to extra effort to refund the money and that their EBay team will be reviewing there processes to ensure products are delivered the correct address, and then provide timely communication to customer messages-concerns.
Jenny De Castro
Jun 16,2022Prices were reasonable. Item description was correct. Shipped quickly and received on time as promised and in excellent condition. Thank you
customer
Oct 22,2021Absolutely loved it. Super relaxed vibe, and the perfect way to spend an evening getting nails done and a Prosecco. Thank you!
Erina Namokoyi
Sep 09,2021Fast and friendly customer service and a huge range of high quality products - I will definitely order from The Beauty Club again!
Jenni Sh
Sep 07,2021Literally my fav store, I got soooo many the ordinary products from here and it always arrives in 1-2 days!!
Jess L
Sep 02,2021Placed an order on 23 Aug, received an email acknowledgement/receipt that does not include one of the three products I purchased. Emailed customer service and received a reply 2 days later, saying my order has been sent and will arrive the following week. A few days later the tracking status was updated to be 'It's being prepared'. One week later, the status is still the same. Called the contact number - which seems to be disconnected. My order contains a 40th gift and I'm getting very upset that it won't arrive in time. I am so frustrated with this company. One star is for the nice response when they do get back but in this day of internet shopping, when many companies are doing live chats, a response in 2 days is just not good enough. EDIT : I have received the products eventually and I have been contacted twice by customer service since to check on my order and regarding this review, and I have been given a voucher. Reflecting on my experience now, I was very frustrated with the slow email response and delay, but I do understand that perhaps for a small company during the pandemic, staff is short and demand is high. I am happy with the products I received and the emails responses are very friendly and understanding, so I have upgraded my score to 4.
Elizabeth Weight
Aug 19,2021The Beauty Club is my go-to make up shop. Always have what you want, quick delivery and excellent service. I have been using the beauty club for 10 years or so and always a pleasure.
Jo Sintes
Aug 07,2021FABULOUS COMPANY! This is what you get when you buy from The Beauty Club: - Genuine products. - Excellent service. - Fast response time for email enquiries. - Professional and friendly service. - Very competitive prices. - Great aftersales service if required. - Extensive range of products to choose from. - Fast dispatch. - Emails with tracking details. - The Beauty Club donates money from each sale to the charity of your choice (3 to choose from). How many of the big multi-million dollar companies do that? Of all of the many cosmetic suppliers I buy from, this company The Beauty Club is the best in many ways. I will continue to support them ❤
Andrea Wilkie
Jun 28,2021The Beauty Club is amaaaazing, I can find practically anything I'm looking for in Beauty, Hair Care, Skin Care...and so much more! The prices are fantastic and the savings you make from this store usually allows you to 'indulge' in another item or two. The staff are wonderful, very friendly and always willing to offer assistance..nothing is to much trouble. A really pleasant shopping experience.. So thank you to all at The Beauty Club 💜
Angela P
Jun 02,2021Purchased a hair product which was priced incorrectly. Customer service responded to my email and very apologetic with my concern. Received a coupon code and extra points for the inconvenience. I have been a member with The Beauty Club for several years and never been disappointed. Always received great products and packing in order. The range of skincare, haircare and makeup products are easy to navigate on the website. Always received good customer service in the past but this time it was exceptional. During this time COVID unfortunately the Team are working from home and there is delay in returning calls and replying to emails. At this point of time patience is required. Thank you.
Tayla
May 20,2021Don’t buy from this place. I purchased foundation from here due to it being the only place stocking my shade. The colour was off compared to my last foundation bottle that I purchased from MAC, the bottle had different labelling & the foundation was super watery.
Amy Musselman
Apr 15,2021Shipping was delayed as indicated in all communications - I was confused about tracking (shipped by DHL but delivered via USPS) and Lisa (who was excellent btw) assured me that i would receive the package within the timeframe promised, and relayed updated tracking with me. Shipping is frustrating but they were very clear in their communication that it will be delayed. excellent customer service.
Sagar Pratap Sinh Solanki
Apr 12,2021Received the products on time, email exchanges with the service rep were instant too. Products were as described with bargain deals. Top notch customer service.
Lisa Nguyen
Apr 09,2021Competitive prices and good service
Jillian Lazzara
Feb 01,2021Update 28/04/21 - I did eventually receive the item. While the Beauty Club were slow to respond to my queries about the delay, they did re-send the face cream and I received it about a month after I ordered it. I subsequently ordered a second item and again experienced a lengthy delay in receiving the order. It said it was processed quickly but then sat pending to be delivered for several weeks. They again had to re-issue the order and I received it about 3.5 weeks after I ordered it. The staff are friendly and helpful once they get back to you, but overall it is a very inconsistent experience given other beauty companies are so efficient and reliable. I will try them again. Old update: I ordered an expensive face cream over 10 days ago and while a tracking number has been issued and says dispatched, Aus Post state they have not received the product. I have attempted to contact support twice and today my email bounced back as Junk.
Riana Shaw
Dec 23,2024Walked out with uneven brows. One thick and one thin with a gap in it. Another therapist took over and asked if she should make the other one thinner too. Basically botch the other brow to make it even. I would NEVER wish this on anyone and certainly do NOT recommend