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TicketSellers was established in 1998 by partners who used to promote large-scale events and recognised the need for an efficient, responsive and capable ticket-selling service; looking after customers as well as clients.
They have worked hand in hand for many years with the UK's leading promoters and event organisers to bring you a wide selection of great ticket deals.
Reviews 49
Kaykay
Dec 16,2024I wish I could benefit from some of this amazing customer service I'm reading about below. I've had a problem with my payment plan for a festival ticket purchase - the payments are not being collected. I first contacted TicketSellers about this at the beginning of November after the first payment was missed. After their initial acknowledgement email, I was not contacted again until 27 November, when I was assured 'Our tech team is currently investigating the issue and we are confident that we will have an update for you by next week.'. 'Next week' came and went. I emailed again to gently request an update, and when that was further ignored I sent an email to complain. This has again been completely ignored. I can be understanding about technical issues if I am kept informed, even just a little bit - but this company stonewalling me feels horrible and I'm really stressed about my payments not being taken. I do not want to have to pay a large sum in one go nor have my payments stretch out longer than intended.
Richard Erlam
Sep 26,2024Great experience with this team who were extremely responsive and managed to defer my tickets to another event as I was unable to use them this year. Great service mindset.
Tim Sweet
Sep 23,2024What a great service! After some incorrect dates were selected as our own error Irene and the team work tirelessly to correct these and get them reissued on a super quick turnaround just in time for the event. Highly recommend this company!
customer
Sep 20,2024Really poor customer service !I brought a ticket - waited for the confirmation email - however the page had frozen & the email had not arrived - therefore brought another ticket which went through - overall ended up with 2 tickets and only used one - Now they will not issue me a refund ! Even though I have a ticket that has not and will not be used ! As clear result from poor tech! Fraudsters & opportunistic - customer service staff rude and blunt -Order 3187354
jeremy rogers ltd
Sep 19,2024I had an excellent experience with customer service, who sorted out my little problem with kind patience and efficiency. Thank you to the team.
Nicky
Sep 18,2024Easy ticket ordering and excellent customer service for Southampton boat show. Everyone was so helpful at the event too. Highly recommend!
Muna Elliot
Jun 27,2024I purchased a ticket for Shindig festival and it was an instalment payment plan. On the last payment, there was an issue with my payment. I contacted Ticketsellers (email) and recieved an email back from them the next day. They reassured me and the problem was dealt with by the next day. Their approach was friendly and very helpful which was great. I received my ticket and had a great time at the festival. I have used ticketsellers before and I will keep using them .
EB
Jun 26,2024Have always found Ticketsellers an easy to navigate site in the four years I have been using it. Extremely fast and proficient customer support when needed (which isn't often!)
Matthew Lyon
May 30,2024Incredible service and company, it’s my first time doing a festival as a carer and was unaware of the help offered but found assistance easily and quickly. 5/5!
Isabel Male
May 21,2024Amazing quick straight forward help, even over a weekend I got responses and retrieved my own fault muddled up ticket booking. Thank you 😊
Gillian Fletcher
May 16,2024Excellent service. The person I spoke to on the phone couldn’t answer my query so immediately rang the organisers and came back to me about an hour later with the answer. Couldn’t have asked for more.
Jennifer Whitehouse
May 12,2024Amazing service!!! I booked tickets accidentally for the wrong day and TicketSellers kindly swapped the day for me and responded to my email on a Sunday! Would definitely use them again for future events I need tickets for. A*****
Miss
May 09,2024Excellent customer service when I gave an incorrect email address for my tickets to be sent too. The agents sorted my mistake quickly, professionally and were friendly.
Mr I Neville
May 09,2024Tickets quickly and easily bought. They then refunded me when I accidentally bought two sets of tickets for the same event
Horatius Bonar
May 04,2024Excellent customer service. I managed to lose my ticket confirmation emails somehow and they were resent to me about one minute after I enquired. Great, friendly service.
Steve Hodges
May 01,2024I had to contact these guys as I missed one of the child tickets from my order. They dealt with it quickly and efficiently with great communication and a very friendly response. Couldn't be happier. Thank You.
Caroline
Apr 26,2024Really appreciated the helpful and friendly customer service, when I needed to speak to an advisor, both on the phone and over email. It's refreshing when you get to speak to an actual person, they don't take forever to pick up the phone and they can resolve your issue. Yes!
Linda Whiteley
Apr 26,2024This company went above and beyond to answer my questions and when they needed to check with the venue for anything that they were unable to answer I was kept updated and they gave reassurance that I hadn't been forgotten. Thanks especially to Georgia.
Zana Francis
Apr 18,2024I needed a refund on one of the tickets I purchased - customer service was excellent, the whole process was fast and seamless. Thank you!
Bamb
Jan 17,2025Similar experience to KayKay. I have an instalment plan for 2025 festival tickets and the monthly payments have not debited from my bank account. I emailed about this issue multiple times in November and December and I was told it was being investigated. They then went cold for 4 weeks so I emailed again. They suggested calling to make the missed payments over the phone which took 20 minutes. Despite being apologetic I would not recommend.