Towergate Health & Protection

4.5 (439 Reviews)

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We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.

Reviews 439

4.5

Out of 5.0

JC

Sep 12,2024

I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed

Claire

Jun 09,2022

Extremely knowledgeable and professional

Denise Archer

May 20,2021

Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. This is Towergate’s job but here I am again having to email and chase them to do their job. My advice - if you want service don’t use them

VERA

Jan 13,2021

Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone. I have received two letters stating she had negotiated my renewal, utter nonsense. I have cancelled all ties with them. I would have liked not to give them a star at all.

Sukhjit Pooni

Jan 12,2021

Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantly having to chase them up for answers. This is really frustrating especially when a policy renewal date has passed and you are coming up to the 14day cut-off period. I do not recommend them as a health insurance broker, as they will cause you more frustation than being helpful. In reply to Anthony: Thanks for your prompt response. This is for a policy for a family memeber, which I am managing, that renewed 31/12/20 and now I am relying on the 14day cut-off period. Hence my continued frustration with the lack of service.

Pat Hirschovits

Dec 12,2020

I wouldn't actually give them 1 star. I have asked for them to be removed from my health insurance as brokers as they did less than nothing for me and I had to do it all myself successfully I might add. Absolutely appalling

David

Jul 07,2020

Keep receiving emails about renewing my Indemnity , I have called the number on the email because my responses are not being answered. The number is nothing to do with my indemnity. Getting fed up trying now so going to shop elsewhere. Rubbish customer service 😡

Sue Y

Apr 10,2019

I have now been with Chase Templeton for 2 years and they have excellent customer service, helping me to get the most competitive prices and not just auto renewing. They are very prompt in responding - am most definitely pleased and will recommend to anyone.

Paul Vermont

Sep 06,2018

I must have dealt with a different organisation reading the other reviews. They were not efficient, I had to chase them for the renewal, often monthly for the invoice and it wasn't until another broker started getting alternative quotes that they jumped into life.

Rachael

Jul 16,2018

Hi - Have used Chase Templeton for 2 years and have found them to offer a very professional service

Ms Walkerton

Jul 12,2018

I have found those at Chase Templeton good to talk to and efficient at getting back to me with information.

ts

Jul 11,2018

I would, and have recommended this company regarding their help with finding the best deals in health insurance

Stephen Wright

Jul 11,2018

I always expected it to cost a lot to change health insurers. That's why I stayed with the previous people for about 30 years. What a pleasant surprise! Chase Templeton were quick efficient and saved me a stack of money

Miss Gallagher

Jul 04,2018

Diligent and timely service. Good listeners.

Chet

Jul 03,2018

I contact Chase Templeton every year, they always research and find me the best deal for my specific medical requirements. Very friendly helpful team. Highly recommend of you don't want to spend hours researching individuals companies.

Mr Bland

Jul 03,2018

They better renewal terms than anticipated

Ms Juson

Jul 03,2018

Very helpful and efficient

Mrs Gibbins

Jun 29,2018

Dean Pollard has been extremely helpful in finding the best policy for me. Chase Templeton has always been efficient at answering the phone and has always insured that I am happy with the end result.