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Water2buy has been a pioneer in the DIY water filtration industry since 2006. Our journey began with a vision to become "Europe’s No.1 online water treatment supplier," a statement we trademarked in 2009 because we were committed to making it a reality. Over the years, we've expanded our reach to over 26 countries in Europe and beyond, becoming the #1 seller of water softeners on Amazon Europe.
What sets us apart is our dedication to making water filtration easy. Our mission is simple: "Water filtration made easy." We strive to empower DIY enthusiasts to have filtered water in their homes effortlessly. Since 2006, we've been providing guidance to DIYers on water filtration, putting significant effort into ensuring simplicity in every aspect of our products and services.
Our commitment to ease doesn't stop there. We focus on delivering great quality products at the best prices while constantly measuring and improving your experience with us. Our dedication to simplicity extends to our knowledge-sharing efforts through our app, videos, and manuals, supporting our DIY community every step of the way.
At Water2buy, we pay attention to every detail, making it easy for you to pay, receive, and return your parcels quickly and hassle-free. We are dedicated to continuously developing and refining every aspect of our company to ensure your experience with us is seamless and satisfying.
Reviews 345
Syl roul
Jan 09,2023Toujours aucune nouvelle pour mes pièces non livrées. Si un mail après avoir mis mon expérience malheureuse chez eux : "Salut, Nous aimerions vous envoyer un filtre à eau easy1 gratuit pour votre évaluation. Si vous avez aimé notre produit, veuillez nous laisser un avis 5 étoiles." Pas étonnant le nombre de 5 étoiles.... Pas très correct tout cela !
Neeti
Jan 06,2023I have been using their product since over 2 years now. The water softener was installed very quickly. All their deliveries of salt have been arrived very quickly too. Great customer service and one happy customer
SJ
Dec 23,2022Purchasing from Water2buy has been the worst shopping experience ever. We ordered the Installation Package (installation + water softener) at the end of October. Despite the website states "same day dispatch. Delivery within 3-4 working days", the delivery was severely delayed. When we finally got the product, it took us 50+ phone calls and emails to arrange for the installer to come. During this whole time, we were given nothing but empty promises. When I was finally able to reach the installer on 8th of December, we learned that the company hasn't been paying the installers for months, which is why they have stopped coming for installations altogether. Then, we were told that the water softener couldn't be installed in our flat. We requested a return on 1st of December as their website clearly states that by purchasing the Installation Package, a full refund is warranted if installation cannot be completed. However, to our disappointment again, after countless emails and phone calls, we received no response from Customer Service. This whole process has been incredibly stressful for the last few months. There were problems at every step of the purchase (from delivery to installation to return), but the Customer Service people did nothing to help except for delivering false reassurances. It was basically THROWING £702.60 DOWN THE DRAIN - no household can afford to do that during a difficult time like this. My best advice is to stay away from this company. From our experience with the Customer Service and what we learned from the installers, there seems to be problems with the company's management and the financial status. We learned our lesson the hard way, and hope by sharing our experience, can help you avoid making the same mistake.
Shae Withers
Dec 23,2022I have called 4 times to get my water softener serviced and fixed. The engineer never ever returns a call. I now need to buy a new one. Do not buy these please. It may seem cheap but it’s a false economy n the end.
Honest Client
Dec 11,2022Initially had a couple of technical challenges but Steve called and was really helpful. The mere fact that I got to speak to a real person was a bonus.
Muhammad Bari
Dec 09,2022Prompt delivery as promised!!!
GIANCARLO CARMELA
Dec 07,2022ricevuto addolcitore water2 180 facile mettere in funzione,
Uwe Jahn
Dec 07,2022Super Unternehmen Alles klappt reibungslos, gut zu erreichen, toller Service. Absolut zu Empfehlen
Richard
Dec 03,2022Bought a unit with Pro-Install Unit arrived quickly, after a month I contacted them for an install date, I have had 3 install dates given, nobody turns up, and nobody contacts me. Can’t comment on the unit, but for service I would give this company 0 out of 10,
Stuart Ellis
Dec 01,2022This company should be shut down - full of liars!! Ordered a softner system with professional install - the couldn’t get a fitter so they offered me a partial refund if I would find my own plumber - which I did and still no sign of my refund!!! Despite numerous calls and emails. These people are liars!!
Mike
Nov 29,2022I have nothing but PRAISE for the team at 'Water2Buyfrom' They have always been very reliable and send orders quickly....and its not because we are all Irish ;-) 5+
Alex
Nov 28,2022This company is a scam - DO NOT ORDER DIRECTLY FROM THEM. We placed an order which has been sat with Evri (their courier of choice which is not a good sign). It has been stuck with Evri for a month and Water2buy will not respond to any emails / calls. Stephen (so called head of customer) is a fake person / team.
Mr Yip
Nov 25,2022This is a scum company, I ordered but never have the installation services, every time just tell me they will come but no show for 2 times already I want to return and refund but no show and no one answer the call, saying will be refund but never process!! Don’t trust them, with no service after you paid
Luciano Macri
Nov 15,2022Ho acquistato un addolcitore, funziona benissimo ho risolto il problema del calcare, ho acquistato anche un depuratore osmosi tutti ottimi prodotti facili da installare, lo può fare chiunque. L'assistenza è subito pronta a risolvere qualsiasi problematica di qualsiasi genere. Sono molto soddisfatto
Stephen Lane
Nov 12,2022I purchased a water softner from this company about 8 years ago and got very good service during its lifetime. I believe in providing some loyalty to companies that give good customer service so I purchased a replacement unit during August. What a mistake, this company is now the worst company I have ever dealt with. The softner didn't work from day one and now after many, many emails and promises I still do not have soft water. The most recent communication was from Steven who said a new unit would be shipped over a week ago and I would get a tracking number the next day. Guess what, no tracking number and unable to make contact. This is dreadful company now so please avoid if you value your sanity. The unit is legally under warranty and I will update this post accordingly.
Mikael Oscar Bernazzani
Nov 07,2022Top!!!, esperienza perfetta, prodotti di ottima qualità e prezzo garantito!!!
Customer buyer
Nov 07,2022Brilliant service from these folks, on top of which they are super friendly as well. Happy to recommend.
Paul in Ashford
Nov 03,2022Ordered a wb200 unit and paid for pro installation on 24th aug. parts took few weeks to arrive. It is now 1st nov and despite many calls and emails they have still not arranged my installation. I call every few days and get the same excuses over and over. They have taken money and are not supplying the service. Best to avoid them. Update: (12-11-2022) on weds i rang again and this time was finally given an install day of coming saturday. The installer called me to confirm saturday 0830-0900. Come saturday no show from the installer guy and not responding to my messages. Again awful service.
bill
Nov 02,2022Great piece of kit Great piece of kit. Seems very solid & well put together. Installing it was fairly straightforward with - but your diy plumbing skills probably need to be up to scratch
1 The business centre Northwest logistics park, D15K138, Dublin , IE
http://www.water2buy.com
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