Welbeing
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Lifeline is a quick and simple way of getting help at the press of a button if you have an accident or emergency in your home. Welbeing provides a 24-hour, 365-day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it.
Reviews 132
Customer
Feb 05,2020Very efficient, device easy to set up, and call centres very helpful and obliging. Was recommended to us by a friend, and whilst a new user so far very pleased with the service.
Customer
Jan 29,2020Purchase and installation went fine. Test alarms also worked well.
K Eight
Jan 12,2020Local engineer and emergency staff are good. However finance department are awful. Still demanding money and invoice sent out for returned item. When dealing with my inquiry the operators attitude was aggressive.
Keith Donnelly
Jan 09,2020Dennis came and set everything up in my 90 year old Mam's home, so pleasant and professional, cleaned up after his work, gave lots of kind advice on other matters that my mam may require.Excellent service...
Shrimpy
Dec 22,2019The item arrived the day after ordering and my brother-in-law installed it in less than 10 minutes. After losing my partner of 62 years and being on my own I can rest easy that if anything happens to me help is just a click away.
fikz1973
Dec 10,2019Chris Southwick installed an alarm for us. He was friendly and professional and made sure we understood how the system worked before he left.
caroline doherty
Dec 02,2019Amazing service. Chris our Engineer was brilliant with my Mother in law who is 95. He was clear and concise and really helpful. Went absolutely the extra mile. She was very apprehensive and he was so good at putting her at her ease. Could rate highly enough.
Mr John Godfrey
Nov 19,2019Your representative, Aaron, came to install an alarm pendant, smoke alarm & keysafe to our property last week & I would just like to place on record what an excellent job he made of it all. He was prompt to arrive & courteous throughout, making us feel as if we were his most important customers. His workmanship was efficient & his explanations of the equipment very clear. The most important face of any business is the 'front man' & you have an ideal example of this in him. Thank you, Aaron, for brightening up our day.
Humber42
Nov 11,2019Aaron came to our house to explain all of the emergency support equipment offered by Welbeing to help my 87 year old mother in law clearly and with no pressure at all. We agreed on a solution that worked for her and found the experience to be most helpful. Would highly recommend!
Paula Jackson
Nov 03,2019Aaron came to install a key safe and a tracking device for my mum. He was polite, caring and very knowledgeable about the products, he took time to explain everything to my mum in great detail. Aaron finished the job quickly and efficiently. A fantastic service.
Paul Beardwood
Nov 01,2019On time, and as expected, Aaron turned up outside our house. We had overslept, as we had been visiting for the last time my partners mother who was on end of life care. As the end had not happened we were anxious and concerned, but appreciative that Aaron had turned up, and we didn't have to chase the appointment. Aarons manner was reassuring and of comfort. My partners father is 81 and getting more frail. It was like a breath of fresh air, Aaron explained the proceedure, let us walk around him trying to get ready for the day and was extremely patient and sociable. His demeanour being light hearted and happy,yet respectful. He tested the appliance several times to ensure all possibilities were covered and explained clearly the proceedure for using the product. I have to say that in my experience Aaron is an exceptional service engineer. It makes such a change and is refreshing to see that someone offering and delivering a service, understands the true concept of customer service. Thank you Aaron for lifting our spirits at such sombre time.
Dear Mr Edwards
Oct 28,2019Aaron arrived well on time fantastic service clean and tidy job he done, gave 5 star demonstration on how the system works.
Kathy
Oct 21,2019Aaron, who came to install the lifeline was an amazing guy. He arrived within his stated time period, was very polite and got straight on with fitting the Lifeline and smoke detectors and then proceeded with the necessary questionnaire. When you are old and infirm, he is just the type of chap you need around to do the job fast and efficiently and we felt secure letting him into our home and would thoroughly recommend his services. Thank you Aaron.
Chrissie Donnelly
Oct 14,2019Just had our life line installed by Aaron. Warm, friendly, professional and knowledgeable about the product. Feel reassured that we have made the right choice for our needs and lovely to meet a young man and speak to call centre staff that make you feel comfortable and safe in your own home. Thank you.
Jacqueline Empson-High
Oct 09,2019Very easy to set up the personal alarm system but somewhat more difficult to get the personal details form completed if you do not have a local emergency contact. I had to phone the company twice but they were very helpful and we got it completed in the end. If they allowed some free text entries it might make it easier.
Mr PETER GARDNER
Oct 05,2019An extremely helpful clear explanation and answer to all our questions given by the installer. The whole process was simple and done with care and humour. Having put off using this service for some time I would urge prospective users not to delay - the satisfaction and peace of mind is inestimable.
Antonio Romera-España
Oct 04,2019An engeneer called Aaron did the installation for my mother in law. He was very knowledgeable and professional. He engaged into conversation in a very friendly and professional way. He gave us a lot of time in answering questions etc even though he had had an extremely busy day. Thank you
Diane Crawford
Sep 25,2019Only had wellbeing in my mums property for a short while but so far really pleased with their service. Very easy set up require. Mum had a power cut at her home the other week and wellbeing noticed so they quickly informed me . Excellent customer service so far 😊
hazel
Jul 28,2019Quick delivery service and any problems were quickly ironed out.
3-4 Technology Business Park, Moy Avenue,, BN22 8LD, Eastbourne, GB
http://www.welbeing.org.uk
Vioet Southgate
Feb 11,2020Full marks to Welbeing for sending Aaron Marshall to install my alarm system today.What a kind and caring man he is besides being very efficient,and very explanatory and showing attention to detail his cheerful attitude cheered me up no end and I now feel safe.when I am on my own in my home.THANKYOU AARON.