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Reviews 69
Samantha Neville
Oct 13,2023This website is an absolute joke! I order my item 3 weeks ago and still haven’t received it nor have I received any tracking information even though I was told I would at the beginning of the week. I was also told 13 days ago my order would be here 10-12 days and still nothing!! I have sent numerous emails requesting my details and only been replied to once which was a week and a half ago when they told me it would be here by yesterday. Extremely poor customer service. Stay clear of ordering from this website.
Taylor
Oct 13,2023Company owner Marcus CHUVOCHIN. Share all over TikTok, FB to make sure this company don't scam any more people and take their hard earned cash.
Carla Williams
Oct 13,2023Items never arrived
Mais
Oct 13,2023SCAMMERS. AVOID AT ALL COSTS. Made an order in September obviously still not received, was gave a load of garbage saying they are not scammers and told me tracking would be available in 72 hours. That was a week ago. Having to wait to claim a refund from my bank. Please do not waste your time.
Agne
Oct 12,2023Very poor customer service. They didn't want to issue a refund, and they aren't responding to emails. Also, the items are fake. Please avoid these scammers.
SW
Oct 12,2023Total scumbags! Placed an order read these reviews after so contacted them to cancel, they replied pretending they were not scammers and cancelled the order, no refund though and that was a week ago, have contacted my bank to get the money back. Avoid this company they are just the worst.
Cameron
Oct 12,2023scam bad company.
Rachel Butler
Oct 11,2023Where is my order? I ordered some Uggs nearly a week ago. Went to chase up today and my order number doesn't exist. The phone number is a mobile number that is not answered. I have a horrible feeling that I have been scammed and I am devastated.
CP
Oct 11,2023Made an order before looking into the company prior and now believe they are not genuine. I raised a ticket same day with them to cancel my order and refund me but still nothing, I will be contacting my bank to reclaim funds.
ShivT
Oct 11,2023Feel so stupid. Wish I'd read these before paying for goods not received. Hopefully it'll be taken down soon. Also reported on Gov website - total scamming scum.
Victoria Morgan
Oct 11,2023No bag (apparently out of stock) and no refund. Avoid
Sarah
Oct 10,2023SCAMMERS bought some Ugg tazz slippers that I’d been looking for. But realised I’d had no confirmation email. Money has been taken from my bank account so hopefully 🤞🏽 can get a refund from bank. AVOID AT ALL COSTS!!!
Shelley Swingler
Oct 10,2023All the words with no substance Phone is off, do not reply to emails etc Thank goodness my bank refunded for the scam. AVOID GET A REAL JOB
Leanne Docherty
Oct 09,2023Scam stay away
MISS LOUISE JOHNSTONE
Oct 06,2023I have tried on numerous occasions to contact this company but means of telephone and email to no avail, they are quick enough to take payment for items, but don’t follow through with any means of communications, which then leads customers to be out of pocket with no items received and no explanation, I will be contacting Apple Pay to find out what I can do about getting my funds back this is the response I got Dear Valued Customer, We hope this message finds you well. We understand the concerns and anxiety you might be feeling with regard to your recent purchase from WonShape, especially given the circulating online reviews. We feel it's crucial to address these matters head-on, with utmost transparency. Recent reviews, which we have strong reason to believe stem from competitors, have labelled our products as counterfeit and painted our business as disingenuous. This misinformation has caused a domino effect, leading to a state of unease among our loyal customer base, and an increase in reports to banks to initiate disputes. We pride ourselves on our commitment to quality, authenticity, and customer service. However, the chain reaction of these misleading reviews has taken a toll on our operations. Due to the elevated dispute rate exceeding 2%, our payment gateway has temporarily suspended our account, which means we currently face challenges in processing orders and issuing refunds. Given these unforeseen circumstances, we kindly request any customer seeking a refund to initiate a dispute through their respective bank, as we are presently unable to process refunds directly through our payment provider. We sincerely apologize for any inconvenience this situation may have caused you. Rest assured, our team is working diligently to rectify this situation as soon as possible, and we deeply appreciate your understanding and patience during this challenging time. Thank you for choosing WonShape. We are committed to ensuring your satisfaction, and we hope to have the opportunity to serve you again in the future under better circumstances. Best regards, Marcus Chuvochin WonShape
Anila M
Oct 06,2023Scam company. Just to reiterate I placed an order for Uggs boots and unfortunately realised and checked here after I placed the order. They claim they are not a scam company but DO NOT FALL FOR THIS! I contacted Ugg directly and they confirmed in an email to me that this company provides fake Ugg boots and they do not supply them. I have contacted my bank and also tried to cancel my order and surprise surprise there’s no way of connecting this company to get your money back. They will try to reply and claim They are genuine but only need to read these reviews to know that they should not be trusted. Ugg told me that they will notify the relevant bodies to have their website removed and they have been informed by many customers of these scammers!
Fern Brock
Oct 06,2023Fake website!! I’ve been searching for weeks for the Ugg tazz and searched them on google and Wonshape was the first website that came up and I brought them straight away without looking on their website or at the reviews! Don’t fall for it like I did. Opening a dispute with the bank! I’ve also tried ringing the number and email on Wonshape and no reply. 🤦🏻♀️
joanne birch
Oct 06,2023So the ghd arrives. Shock horror they are fake. Code isn't recognised on ghd website. Do not buy from this company
Ricky Main
Oct 06,2023I think this site is a scam. But I don’t know 100%. If WonShape tend to the ticket I raised on the help portal (#156) and come back to me about my order (#6038) then I may come back here and improve my review. Until then my verdict is they’re a scam.
93 Great Portland St, Floor 2, W1W 7LT, London , GB
http://wonshape.com
Holly Laverty
Oct 14,2023Placed an order over a week ago. Seen these reviews and asked for a refund to which I was emailed back saying not to worry I should receive my tracking number in 72 hours. Still no tracking number and no contact when I emailed again. I will be raising a dispute with my bank after the 15 days have cleared