Worktop City Limited
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Reviews 39
Russell Malem
Feb 07,2020Easy ordering, great friendly service, delivered on time (hassle free) and even a call to advice me that I may need some suggest products to complete my worktop installation (Not a selling call just good product knowledge). Well done 10/10
Sally J
Feb 06,2020Excellent service with a call on the day to say they were a hour away which was great. I found this worktop in Leekes and loved the design but not the price! I think I have used worktop city in the past and found the design at a brilliant price, I highly recommend them and would use them again without hesitation.
Peter Molineaux
Jul 01,2019Excellent service Ordered tops on a Monday they wanted to deliver on Tuesday as a kitchen fitter no one else can provide that service Quality Many Thanks Pete
Samantha Martin
Jun 10,2019At no point during purchase did I read that we would need an able bodied person to help unload. Being pregnant I cannot help lift a 4.1m length of worktop, therefore a month later I am still waiting for my delivery. They will not help despite offering to pay extra. Careless and thoughtless. Edited: I have been in contact 4 times so the untruths in the reply below just sum it up. As for telling me they have cancelled the order, well, customer services ??????
J
May 15,2019Ordered around a dozen samples to choose worktop. This costs £1.50. Received an envelope with just 2 in there. Emails asking where the rest of my samples were remain unanswered. Spent my £2k elsewhere and told several friends currently kitchen shopping to do the same. If they can't actually send the right samples for £1.50, or answer emails I wouldn't trust them with anything more. *edited to add* Samples may be sent out by manufacturers but emails were sent to you and ignored by you so not an excuse.
Matt Mayfield
Dec 10,2018absolutely terrible customer relations! cancelling all my future contracts with these and will advise all my contacts to do the same. these have lost out on a vast amount of business with me now all because they wouldn't change a 6ft length of worktop they delivered damaged and after you've paid £40 delivery. If you're in the trade as i am, avoid at all costs. Thanks for taking my money and leaving me to scrap the worktop you damaged!
Sophie Kitching
Oct 26,2018Could not recommend more. Staff extremely helpful and absolutely love my new kitchen. Great service.
Doreen Watkins
Oct 23,2018Easy to pay online. Excellent product. Easy to talk to over the phone
Katie McKinnon
Oct 23,2018Worktop arrived wrapped in only a thin layer of plastic and was damaged in many places. The damage was discovered by kitchen fitter on day of fitting. He was able to partially fit the worktop by cutting off the worse, but not all, of the damage. I contacted Worktop City by post (as I do not have access to a computer on a regular basis.) After a few weeks had passed with no reply, I contacted them by email. I was told no letter had been received and it was now too late for them to do anything. I emailed back explaining clearly it was not my fault the letter had got lost and regardless of the amount of time passed the worktop had still arrived damaged. I also explained I was not looking for a full refund as I had chosen to have part of the worktop fitted, I simply needed an extra metre to make up the amount I was short due to the damage. Three emails later and I am still waiting.............. I would not recommend this company.
Ali Marshall
Feb 16,2018Ordered from worktop city after receiving many samples to ensure I was happy with my choice. Promptly emailed back to confirm order. Phone call following day to arrange delivery. Chose my preferred date. Our road it tight for lorrys. Delivery driver walked up road to my house and weighed up his options. Managed to squeeze his truck through. Driver was very polite indeed. As a one man delivery team to keep their prices low on worktops I was more than happy to help unload. Would be helpful if sack-barrows were kept onboard lorry just incase truck couldn't get through. Overall it has been a hassle free smooth transaction and delivery. Weldone Worktop City.
Jeremy Staniforth
Feb 08,2018I had an initial bad experience with Worktop City and gave a poor one star review. A director of the company contacted me directly to explain the situation - basically they had tried to use a supplier/courier from Swindon that did not perform. Worktop City have now bent over backwards to rectify the situation. I have changed my review accordingly in anticipation of a successful outcome. Watch this space as I hope to increase my rating still further. Trustpilot has been most useful both for me and, I believe, Worktop City. JS
Eloise west
Dec 17,2017Avoid these people. Awful service! I purchased two four meter lengths of worktop. Before ordering I phoned Worktop City to confirm when they could deliver. They confirmed a delivery date and I placed my order only to receive a call to say they couldn't deliver on that day! They rearranged delivery for a different day. On the morning the delivery I received a call from the driver to say they'd deliver in an hour and asked if I knew it was curbside delivery. At no point was this stated at the time of purchase. It only said 'a able person to help'. I asked if the driver would help with the delivery to the door as she said they were not insured to go in the house. She agreed to this. An hour later I received a call from a rather giggily driver to say she couldn't get the large lorry into my road so she'd parked down the road (different road down a steep hill). The driver then pushed the four meter lengths of worktop from the lorry for the one person needed to 'help' with the delivery to carry them up the road into another road and to the correct house. The driver did not get off the lorry, perhaps she wasn't insured to get off it!!! I sent a message to Worktop City to inform them of the situation and my displeasure. To date (4 weeks later) they've not responded. In this day and age what kind of company delivers such a large and heavy item in this way??? It's cruel and unacceptable.
Claire
Sep 06,2017Cowboys. When I was disappointed with worktops & asked to return it, the guy shouted out me. Yes, shouted. I didn't pretend it was faulty or damaged, I just wasn't happy with the textured finish - expected to have a delivery charge to collect them...instead of hearing "no problem, we can arrange a collection but unfortunately there is a 25% restocking fee" I had "WE CAN'T JUST GO AROUND PICKING UP WORKTOPS COZ YOU DON'T LIKE THEM!!" I had to pretend through gritted teeth to be sickly sweet as I was told on another phone call when I chased up if they had spoken to the supplier ref collection dates that "I'm going to put the phone down in a minute and you won't get your refund at all". Wow. After 7 (yes 7!) calls and around 5wks from start to finish, I finally got all of my refund which wasn't fully done in one go, and yes, they charged me 2 x delivery fees (one each way) and 25% of the order. FYI I called Formica Axiom, it's not the suppliers that charge that it's them, and they weren't happy to hear about their conduct either. There only seemed to be two men there, both pretty young, and if I had to place money on it brothers, the younger of which was the rude one. But that part is just my opinion. The only plus side is they were cheap, but they messed the delivery up 1st time and were super rude, so you get what you pay for.... The one star on Trustpilot reads "Bad - unacceptable experience, unreasonable and rude conduct". Totally sums up these guys! PS - The refund was from another internet company "weloveworktops" hmmm trading under two names huh??! So watch out for that one too!
Mike Birch
Dec 19,2012Excellent..... very fast delivery and competitive pricing
amrit vadgama
Nov 24,2012I would recommend worktop city. They have good selection of worktops and the service is professional.
bren swindon
Nov 24,2012good prompt service. no complaints at all
Colin Wardle
Nov 23,2012The good Competitive prices and a focus on worktops makes doing business relatively easy. You can actually speak to someone if need be. Room for improvement The last time I ordered from these guys was during the Olympics in London. They phoned me and arranged a special delivery for an additional £60 charge as couriers where avoiding the area. Which i understood In the event the roads in west London were empty, so the courier company had an easy journey.. However the guy that delivered the goods would not assist the builder in taking the work tops up a flight of stairs. having paid additional money really for nothing this last part of the service let the whole transaction down. I am hoping this will not happen again.
Lynda Leyland
Nov 23,2012lovely finish very hardwareing just wipe with a cloth and they are clean so glad i changed my tops
Mr C
Feb 26,2020Ordering online was easy enough. The price was reasonable. Then the problems started. I received a phone call telling me my earliest delivery date was about 11 days away. Fine, I arranged for my builder and carpenter to be present to help unload and then begin work at a cost of £220. Due to the cost implications, i called at 0830 to ensure my delivery was arriving that day. I was told it was and the driver would call an hour before arrival. I called again about 1130 to ask if I could get a rough ETA. I was told some body would call me back but they didn’t. I called AGAIN at 3:30pm only to be told my delivery had not been loaded and was not about to be delivered. I asked for an explanation, I was told it wasn’t loaded on the lorry. I was offered a delivery 4 days later, with no room for negotiation. I was offered the delivery charge of £30 as a refund for an order of around £900 which was a joke. Harry told me he was in charge and there was no other supervisor I could speak too. Harry was unmoved and unapologetic. I asked Harry to have the manager call me the following day. NOTHING. APPALLING CUSTOMER SERVICE. APPALLING STAFF. I CANNOT RECOMMEND THIS COMPANY WHATSOEVER. THEY SIMPLY DONT CARE. I am out of pocket by £220 and an extra 7 days living on a building site. DO YOURSELF A FAVOUR AND LOOK ELSEWHERE.