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Fireworld | discount gas fires, electic fires and stoves. Fire surrounds: marble, stone and wooden fire surrounds
Reviews 64
Lesley Merriman
Mar 10,2018Got our new fire from Fireworld Widnes.. Excellent service .. fitted within 2 weeks ..The fire itself is fantastic. Made up with it.. customer service brilliant.. after service great.. no hesitation in recommending this company
HCT
Oct 27,2017Do not use this company. If I could give them no stars I would. The model I ordered was no longer available so I was offered the newer version which I accepted on condition that the company confirm the dimensions were the same. No response. No response to at least further 3 emails requesting a reply to my original question or regarding a proposed delivery date. Customer service is unavailable by phone - says it all about their customer service. Then I got cold feet and cancelled my order which was within 2 weeks. Miraculously I then received a string of emails telling me they had attempted delivery, left messages on my phone to arrange delivery - all downright lies. I got my money back but I was charged for the phantom delivery which I suspect was their profit margin in the first place, and their website clearly states ‘free delivery’. You have been warned.
John Mmcmahon
Oct 13,2017Order went through very smoothly and at best price . Delivered on time as well. Would recommend company.
Nic Sz
Sep 29,2017Fireworld gave me good advice about the type of fire that would suit my apartment. It was not a straightforward installation but their fitters did a first-class job and I am totally pleased with the result. No hesitation in recommending them.
Lyndsey Johnson
Jul 08,2017Brought a fire from this online company. Did not receive confirmation so called the office as stated in the small print (made sure I read it all before ordering due to being online company) They had my address down wrong so that was my input error but they soon corrected that and straight away sent me out a confirmation. 5 days later I had a call the fire could be delivered a week later so not too bad on delivery time, couldn't give me a time slot but would call me an hour before delivery. Waited in on delivery day for the item to be delivered at 4.50pm. Signed for the item damaged as stated in their terms as I hadn't got time to check it because the delivery drivers don't ever wait. Unpacked it, found it to be faulty so rang up the office was told the customer service department would need to deal with it and they don't have a telephone number so it has to be done via email. Keen to get my £998 back I emailed straight away and it took over a week for them to agree to fetch it. Once fetched no confirmation received and took another week for the money to be received back. A lot of chasing on my behalf and no contact number for any problems. Not the best aftercare in my opinion but I did receive my money back in full. I would rather pay the extra £40 and get it from a shop next time less hassle
Vince Strogen
May 27,2017We've just had a new gas fire installed by Fireworld Torquay. The advice we received was spot on and the fitters were professional and friendly. The fire is easy to use and very efficient, we won't know the long term verdict until we put the fire on for the winter. But so far we are very happy with everything. Vince & Lyn Strogen Torquay
Elizabeth Naylor
May 18,2017I have just bought an amazing fire surround put it together in 30 minutes looks absolutely stunning especially with my dimplex optymist fire so well done fire world for a fantastic service
Amanda
Oct 12,2016After speaking to several online retailers I found Fireworld one of the most helpful and informative as well as being the overall cheapest I would use them again in a heartbeat. Thank you for all your help, my fireplace looks wonderful.
Sarai Flores Franco
Sep 30,2016Excellent company! Can't say much more than that. Fabulous customer care department. Kept us informed of the shipping and when our fire would be arriving, which was very quick, by the way. I am extremely pleased and I'd recommend FireWorld to anyone!
Paul
Sep 21,2016I bought a hole-in-the-wall style gas fire to install into a brick chimney breast, but on reopening the chimney discovered that it had a flue lining, which I was not expecting. I contacted Fireworld to help source additional flue connector parts to suit the firebox I had purchased. I also needed the parts ASAP since I had Trades booked in all week to do the job. No part = delayed finish, extra cost and hassle! The representative at Fireworld totally understood the situation (I doubt I am the first person to be in such a position!) and was really quick to find the parts I required. They also talked me through the ordering process and arranged priority delivery so that the parts would arrive in time for the fitter to install. In my experience, such an exceptional level of customer service is quite a rare thing and should never be overlooked. Thanks to all at Fireworld.
Carol Williamson
Jul 15,2016I recently bought a top of th range DIMPLEX SP16 ELEC FIRE from this company. The sales team were nice on the phone and it arrived quickly. Sadly I have a broken neck for the second time and on getting thennews it is irreparable I have had to re-organise the room so the fire would no longer fit. I rang the sales team again (as they don't have a customer service Line) I explained my unusual circumstances and told them th for was I pond and still in th box so requested an exchange for a smaller fire. They told me to put all of that info in an email to CS. I did this and was shocked at their response days later. They told me prior to returning the fire I would have to pay for another fire from them first...Then I would be charged a restocking and admin fee in total of £210 ( just under 50% of what I paid for the Dimplex fire!) and also that if the SP16 was found to be imperfect in any way I would not get a penny from them and would have to collect it myself from Liverpool!!!! I responded to this saying how unfair I found their offer and as a disabled person was disgusted by their lack of Cusromer care etc etc....fact I sent that email 26 times and THEY HAVE IGNORED EVERY ONE!!! They take you money then could not care less as don't even have staff to talk to to discuss any problems.....!!!! AVOID them...I CERTAINLY WISH I HAD READ THE RECIEWS FIRST!!!
Neil Howells
Dec 04,2015excellent hassle-free service, speedy delivery by courier, helpful response to technical queries - would definitely recommend.
Revproman
Oct 09,2015From the moment we placed our order right through to delivery we were kept informed of progress. The wood burner stove was an excellent price and we would recommend Fireworld.co.uk. Ben in customer service deserves a special mention.
joanne reed
Jun 02,2013Just received a crystal manhatton fire, received in good time as I was comunicating with the company on arrival, and they were responding to my emails within an hour or two. Partner checked fire, and all ok, I checked the fire and there were no fittings, instructions or logs, and the fire had some scratches to it, which when fitted would be concealed so not really an issue, but emailed fireworld to ask why the scratches were their and had I bought a returned fire along with a request for the missing parts,,only been a few days!! But I anticipate a nightmare trying to obtain these parts if going by other customers encounters once a cockup has been made. UPDATE, what can I say. I got a call 3 days later, they apologised for not replying dut to I,T problems, they found my missing parts and received the next day, all is well.
Mark Cook
May 31,2013AVOID LIKE THE PLAGUE Extremely poor customer service, catalog of errors and you are unable to speak with anyone who can actually do something. 1) Used their Automatic service to check delivery - NEVER RECEIVED AN E-MAIL UPDATE 2) Never received any response to e-mail requests to customer service for an update 3) Went through to sales for an update sometimes they were quite helpful sometimes they were atrocious 4) Either way whatever they said never materialised 5) Just got of the phone with them now and the term used by the sales girl was 'NOT MY PROBLEM'!!! We placed the order 13th April and still unable to find out when it will be delivered (today 30th May).
Cathy Brookland
Aug 28,2012I bought a Delta Halewood electric fireplace off Fireworld recently and just wanted to comment on the product and service I received. They quoted 10 days for delivery but to my amazement I received the goods within 5 days, very good quality, well packaged with no issues with good communication. I had a few queries over the operation of the fire and I found their customer services team to be very helpful and knowledgeable in answer my questions. Their price for this fireplace was the lowest I could find anywhere and they have a good easy to understand website with a lot of information compared to other websites I visited. All in all a very good company to deal with.
Tina Matthews
Apr 29,2011I just wanted to tell others of my experience with Fireworld. I bought a hang on the wall electric fire from this company and I found them very helpful, knowledgeable, their products were the best prices I could find on the internet and the product is really good quality and does exactly what it says on the can. So to speak! I did talk to other suppliers on the internet offering the same fire but found Fireworld to be head and shoulders above the rest of them by a country mile! I have already recommended Fireworld to a few friends of mine and wouldn't hesitate to recommend them to anyone looking to buy a new fire.
Tony Downey
Apr 20,2011I just wanted to say how pleased I am with my new fire and fireplace. I was recommended by a fried to buy from Fireworld and I have to say I wasn't disappointed at all. Their prices are the lowest on the Internet and their staff are extremely friendly and knowledgeable. I did have a problem with the fire when it was delivered as the trim had a dent in it but their customer services emailed me back after delivery and swapped it in a matter of days as they said they would. Now that's what I call excellent service! Well done guys! I have since recommended Fireworld to lots of my other friends and one I believe has just purchased from them also. It is a pity that more customers don't come forward to comment on how good service is as we can be very quick in this day and age to criticise and only write negative comments.
Sue Murphy
Mar 16,2011I recently purchased a complete fire and fireplace from Fireworld and that was before I came across this review website! I have to say my experience was second to none. From the outset their staff were friendly and helpful and the delivery was on time without any problems. Communication was good throughout the order process and I would not hesitate to reccomend this company to anyone. Looking at the other reviews on this website they do surprise me but then again there are always 2 sides to every story I suppose!!!!!
Andrew Carroll
Apr 03,2018Outstanding Customer Service I just wanted to take the time to write to you and express my complete satisfaction with the service you have provided to me. My new trim has just arrived and it is a perfect fit. Thank you for your outstanding customer service!