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Reviews 21
Alan Luton
Sep 07,2023Having purchased an Akasa (AK-ICR-07) Internal Card Reader from this company, (X-case), (31/03/2023) I was disappointed to find that the Compact Flash slot would not read my CF card. I now discover that the reason for the lack of communication was unavoidable. I therefore amend my one star rating to three star and would give the Company my custom in the future.
Andrew Alder
Jul 25,2023They cancelled my order as they didn't have the stock. Why have it on website if doesn't exist? Not impressed.
Endie
Sep 14,2020I bought a 2U, i3 system with multiple HDD and SSD storage. The price was competitive. Cable management was very neat, but a bit aggressive, so the SATA cables had been pulled out of the back of one drive. Great box, though, and when they didn't have the one I originally ordered in stock they came up with a good alternative. I let X-Case know by email. They took a while to get back to me (never send feedback to the sales address is probably the key takeaway, here!) but did do so. Their system-builder tool is genuinely excellent and takes the guesswork out of building custom, rack-mounted systems.
Luca Chana
Jun 24,2020Good prices for reliable equipment. Purchased a case that has served me well over the past few months with massive room for expanding. Glad that we have a UK retailer for these types of cases. Their customer service has recently been non-existent, even though they used to be on the ball, (assume Corona) but they are prompt with delivery.
Christian Skjødt Hansen
Jul 25,2019I have previously bought servers from X-case where they have been very prompt in delivery and extremely helpful with build/configuration questions
Patrik Dahlström
Jun 11,2018Excellent support and cases that cannot be found anywhere else (that I've found)
James Lane
Jun 06,2018I had a great experience with X-Case. Firstly I was getting shipping from the UK to Ireland and I found their shipping prices competitive. Secondly I found them to be very fast in returning my emails and generous with their time in providing pro tips regarding computer configuration options in advance of my purchase. The product itself was of a very high build quality and stands to their reputation. Finally I was short a cable a couple of months afterwards and they very kindly sent one on to me. Couldn't fault my experience with X-Case!
L. B.
May 20,2018I have previously purchased cases through xcase for both private and business use without problems at all, and the cases have been shipped and received promptly. I just ordered another case, and through my own ignorance I didn't double check the measurements of the case, and unfortunately the case I ordered would not fit for my use. I sent them an email asking if I could cancel the order, and I received a reply and a refund within hours. Will definitely use them again!
Adam Galloway
Feb 09,2018I pre-ordered 4 units of the XCase MineStation Project X at the beginning of the year. I was told that they would be shipped mid-January. I have called them weekly since then and have constantly been told "They will be shipping next week". I have had to call since my emails have been ignored consistently by the company (getting through by phone is pure luck too). Despite raising concerns about the delays I have not been offered any compensation and we have had to resort to fashioning our own cases in the meantime. I would strongly not recommend XCase for poor communication and slow deliveries.
Adam Williams
Jul 04,2014I bought the X-case i9 from them and it came and functions correctly.
Vern Wilcox
Jun 28,2014I ordered the X-Case Eagle III Gaming Case for a pc I have built for my son and it is a quality bit of kit and well worth the I money paid for it, well made and everything was easy to install, the airflow through the case is excellent even when everything is fitted inside. Delivery was very fast (got it a day earlier than I expected). The case came very well packaged and communication with the company was very good. I Highly recommend this company Regards Vern
Dan O'Neill
Jun 23,2014I ordered a PC Gaming case from xcase, it arrived only a two days later with no damage whatsoever. the case looked great and was nice to have the power supply ordered and arrive at the same time and one that would fit the case. Since then I have nearly fully built my pc with no issues with the product at all.
Margaret
Jan 17,2014I was attracted to this company as they have some really unique pc cases and the quality of the case is pretty good. However the customer service is non existant. The case I ordered had some minor damage so i emailed them to enquire about a replacement. I didnt hear back from them for 3 days so I emailed again and still no response. Being tight for time on the build and the case being the last part I just had to accept the case would not be replaced. To this day (5 weeks later) i have not received a response from the company. I would not order a case from this company again as if something goes wrong I will have to go down the paypal route...
Morgan Smith
Aug 12,2013On average you would expect to pay $30- $40 for a decent phone case. But with xcases you can buy the same product for less than a third of the price!! Every order I have placed, I have opted or the "average shipping" which take 7-14 days. So i wasnt to phased that it took 2 weeks. Butwith one order, on day 15 I enquired about my order, and with a prompt professional response, I had my order 3 days later. Every time I have contacted xcases wether it was technical support, product enquiry, etc. I have received nothing less than a prompt professional reply! I find every phone case to have a accurate description and to be of top quality. Xcases is my one-stop shop for phone cases!! Love Love Love!!!!
James Law
Sep 21,2012Straight forward decent cases! Most cases you come across from other manufacturers in this price range could only be described as junk, thankfully the cases i've bought from Xcase have all been well made and certainly punch above there weight in there levels of finish. Nice people to deal with and bonus points for being local!
andrew phillips
Feb 08,2012My experiences with xcase have been v positive, both in goods and service received. They had a good range of small tower cases that took full size ATX boards and had a front mounted PSU option. So I ordered 1 and budget psu as well,delivery was next day and was informed of dispatch. Case was cheap as chips and good quality/finish, contained full board mounting kit and even small speaker for post beeps for m'board. PSU was standard generic budget 500w, and I noticed after mine arrived that they had upgraded these to a better version. Pointed this out to sales dept. via e mail, and they informed me this was indeed the case and I had just missed out on the upgrade. However they agreed to send me the superior replacement f.o.c. You can't actually expect better customer service than that. I didn't have any issues with communication, they were prompt and efficient. So I would definitely recommend this company and use them again Andrew
Jimbob
Jan 24,2012Very poor company to work with.... Asked them to build 2 bespoke PC's for a very prestigious client, one would not power up (turned out to be a sub standard power connection) repaired on-site in-front of upset client. The second was not built to the required spec, wrong graphics card, not RAID capable, 4GB of sub-standard RAM when we paid for 8GB premium, entry level motherboard, again we paid for premium. They said that they would send out the remainder memory but they never did. I wouldn't mind but I only spent £35 on 8GB of premium Kingston memory to put it right. Very short sighted, we'll never use them again, they probably saved £80-100 by using sub standard parts on both the PC's, they could of had over £20k of business from us...
Humperdink von Gorblesnatch
Aug 24,2011The case I received was acceptable, and although some of the holes and the PCI slots were somewhat out of line (even with their own power supply, how odd) it works just fine and looks pretty cool. I could seemingly only get next-day delivery, but that didn't bother me much. I would note that I did not contact customer service at all (that seems to be where other people found problems). One suggestion: several edges on the inside of the case were quite sharp and after getting a few small cuts on my hand I eventually resorted to covering them with foam from the PSU packaging. Maybe you could consider that in future?
mr oakley
Aug 11,2011DO NOT DEAL WITH XCASE SENT ME SUBSTANDARD CASE EMAILED SENT ME A FURTHER SUBSTANDARD CASE TOLD ME THEY THOUGHT THEY WERE ACCEPTABLE OFFERED ME 50% DISCOUNT COULD NOT USE THE UNITS TOOK THEM BACK AFTER PHOTOS SENT AND LEFT ME WITHOUT A CASE REFUNDED ME WITHOUT MY CONSENT BLOCKED MY PNONE CALLS LEFT ME WITH AN ANGRY CUSTOMER WHO DID NOT GET HIS SYSTEM LEFT ME £100 DOWN ON THE BUILD NOT HAPPY PLENTY OF COMPANIES WHO SUPPLY CASES DONT USE XCASE YOU WILL REGRET IT THEY WILL NOT REASON WITH YOU AND SENT A LETTER AND STILL REFUSED TO ADMIT LIABILITY
Aaron
Jul 14,2024Order arrived swiftly, goods as per description online. Next day delivery was quick, dispatched same day. Purchased rack mount case, no imperfections and solid build quality. Came with all the screws and standoffs required for hard drives, rack slide mounts and motherboards. Happy with purchase, would recommend.