You Can Caravan

4.5 (387 Reviews)

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Caravan Accessories, Awnings, Spare Parts and Furniture from You Can Caravan. With leading brands such as, Isabella,Dorema, AL-KO, Brunner and much more.

Reviews 387

4.5

Out of 5.0

stephen jackson

May 04,2022

Prompt arrival of items delivered very good

A Jones

May 03,2022

PROMPT SERVICE .

Mark Richardson

May 03,2022

PERFECT SERVICE FROM START TO FINISH. I phoned to confirm availability if some Isabella products after being let down by other companies who said they has stock but didn't. I spoke with Leah who was not only pleasant and helpful but actually knew the details of the products without any hesitation. After confirming all items were actually in stock I ordered online and received both confirmation and dispatch emails. Items were shipped Parcel Force 48 and arrived on time with probably the best packaging i have ever seen. Someone had actually taken the time to bubble wrap each item inside the original packaging and them protect the outside of the boxes with more protection. I could not be happier with the purchase and the service. I hope that Leah (hope that is spelt correctly) gets recognition for how polite and helpful she was as other retailers could learn from how she handled my call and questions. Very well done. Thank you once again

Duncan

May 01,2022

I agree with many of the reviews on here…easy to order and quick delivery! But there is a big but….and it starts when you try and return an item! They seem clueless how you return stuff…took them three days to tell me how! I returned it recorded delivery and three weeks later I had not been received! They said they had not had the package! Checked my delivery company and it had been signed for by a member of staff. It was confirmed by the company that he was a member of staff but claimed that parcelforce often sign in his name and dump it somewhere if he is not available! The manager said she would investigate but was able to describe my parcel perfectly! A refund was issued after the weekend and I asked for a refund of my postage as they had messed up!! They were quite abrupt and said no! Even after an investigation where their cctv has shown the staff member signing for the parcel at the time parcelforce quoted! Staff are lovely when you are buying and incredibly rude when you return stuff and complain! The manager didn’t even know the complaints procedure! Amateur and liars! They lied about the parcel and blamed others and then lied about info they sent me! Nice way to sell something twice perhaps! Rudest managers I have ever spoken…all their mistakes and all could have been put right by admitting this and paying my £12 return postage! PS they also trade as Teeside Caravans so beware!

Bill

Apr 29,2022

Easy to order Good price Arrived quickly on time

Keith Johnston

Apr 23,2022

Speedy delivery of a part we couldn't find elsewhere. Excellent source for caravan/awning parts

Colin

Apr 17,2022

Fast delivery- good communication

Dave Poole

Apr 01,2022

Great service and delivery times

Denis Taylor

Mar 27,2022

First class company. Fast delivery

Ron Tucker

Mar 10,2022

I am awaiting delivery of my item but the staff explained about manufacturing issues which I am happy with and willing to wait. Thanks

Customer

Mar 02,2022

Great product great price fantastic service

Pauline Houghton

Feb 20,2022

Great purchase

Paul Walton

Jan 24,2022

A great company. Quick delivery. Would definitely use again

Jackie Miller

Dec 07,2021

Fantastic great website I rang to speak to someone to check availability on some Isabella chairs he was very helpful so much so he checked they were actually in stock as on the website and confirmed they were . Only company that I rang that actually answered the phone . Chairs and bag to carry them came very quickly would highly recommend this company you will be in good hands