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FITNESS EQUIPMENT IN GYM & AT HOME With a 3XM SERVICE GROUP TECH specializes in the service and repair of fitness equipment in commercial and residential settings. Throughout our 15 years of servicing commercial fitness equipment we have learned that each brand of equipment have very specific needs.
we've developed service and maintenance plans that are designed to cater to these unique needs.
When you work with a 3XM SERVICE GROUP TECH, you will work with factory trained service technicians. We will learn exactly what your needs are, whether it is equipment repairs, scheduled maintenance visits, upholstery repairs.
We believe that no job is too small and pride ourselves in our ability to stay within our clients' budgets and deliver our services in a timely manner.
Reviews 135
Kristen
Jul 15,2022Great experience with this technician! Not only did he fix/replace the fan unit that was not working he spent the time trouble shooting the issue. The tech checked everything else on my treadmill and made sure it was running in pristine condition. After trouble shooting the fan issue the tech explained what the problem was which was a bonus. It’s nice to understand why something you’ve spent a lot of money on isn’t working. I would recommend this tech and this company and wish I could give them more than 5 stars. I really appreciated the professionalism and knowledge. Thank you again! Now let’s get running!
Lola Galaxy
Jul 12,2022Alex was fabulous. Very courteous and friendly. He took his time to explain what he was doing. I hope he is assigned to come back and replace the work belt that was never shipped.
Luanne
Jun 10,2022I have called everyday & left a message to ask for a technician appt to get my NordicTrack bike repaired. always the answering machine never a return call. I am holding my part and cant ride my bike until they come. so frustrating.
Greg Cusack
Jun 09,2022Re: John's visit today (June 8, 2022) in response to my request for warranty service/repair on my Nordictrak elliptical. I first me him around 15 months ago when he came to fix another problem with that machine last year. On both occasions, I was impressed with his friendliness, knowledge, competence, efficiency and pleasant manner. Unfortunately, the parts that had been present in the hopes that they would "fix" what was wrong did NOT have the right pieces, so he did a temporary patch, ordered the correct parts, and advised me to contact him when those arrive in order that he might return to complete the repair. I am very satisfied with John and with the company for whom he works. Their phone scheduler Katie has also proven on several occasions to be polite and helpful.
Patrick
Jun 04,2022Perfect. Showed up on time and was very professional. Thanks
Todd Watson
Jun 04,2022Alex was communicative and responsive. He identified the issue, replaced some parts and ordered more. Great job!
James Robbins
May 20,2022Alex showed up on time and got to work on my elliptical. He made all needed repairs and asked me to test the machine out, and he noted a few more items that needed adjusting. He took care of this and I tried it again. It was better than it was new.
D C
May 20,2022Alex is very helpful with fixing my machines. He has done a wonderful job and has great customer service skills.
Stephen nichols
May 18,2022Amazing staff hard working great prices
Mary Johnson
May 18,2022I had Alex out to my house, he did a great job and was very professional! Thank you for great service!!!
cooper cooper
May 18,2022I called the 3xm office. I spoke to a lady in the office who was extremely helpful and courteous. She was able to get me scheduled sooner than i imagined. I highly recommend there services anyday!!
Stephen Nichols
May 18,2022Great team, very respectful and very knowledgeable
Shabrea Fine
May 18,2022Paul and James were very professional. They had excellent customer service was very pleased with the work they did.
Jacob Acton
May 07,2022If you are here looking at 3XM reviews, you probably are already having their signature terrible experience. Mine reads like the others - no way to get ahold of them or get through on the phone, no way to get escalated, missed appointments/no show after taking time off work to be there with zero communication or follow up, waiting for months to get your equipment fixed. Do yourself a favor and don’t waste any more time. If you’re trying to get NordicTrack fixed and iFit referred you to this group and you’re frustrated just call iFit back and ask to be assigned to someone different asap and don’t spend another second trying to get this group to respond - they won’t. IFit is aware of the frustrations and the pain 3xM is causing their customers. I asked for someone new, the new tech texted me that night and set an appointment for two days from now. After weeks trying to inspire 3xM to help me I never got anywhere near resolution. Don’t even waste your time or energy here. Move on asap and ask iFit to transfer you to a tech that can/will help. I wish I would’ve done that weeks ago so I am hopeful that helps others that are no doubt in my same position.
Eduardo Benard
Apr 26,2022Alex is very professional guy and knows what he is foing. I like Alex as my repair men. Good guy. Eduardo
Fiona
Apr 09,2022Easily one of the worst customer service experiences I’ve ever encountered. I’ve been trying to get my Nordictrack bike fixed since January, and I have had two failed attempts with techs to get the job done. I can never get a response from customer service, or they send an email to confirm an appointment that was never even discussed (because they won’t talk to me on the phone or respond to emails). If I have to drive to Yuba City to talk to a love person, I will, but it’s insane to me that a company can be this awful.
Lyndsay Richardson
Apr 01,2022This company is contracted with Proform / IFIT . I had a technician appointment 3 different times and each time they did not show. When the office manager finally called me back she hung up on me after telling me they do not do business in our area. My equipment had been broke for 2 months and everyone seems to pass the buck in who is responsible for my time off work, and my repeated requests to get my equipment repaired . Very disorganized and technicians are a revolving door . Customer Service is terrible.
H Craig
Mar 26,20223XM is a joke! I’ve been trying to have my Nordic Track treadmill repaired since January! They came out initially and tech said it needed 2 parts. The parts were on back order. Waited over a month for the parts only to find out 1 of the parts was not ordered correctly when they sent another tech back out for the repair. Not to mention the tech they sent was new and it was her first day with this company! Probably her last when she realized how unorganized 3XM is! Now it’s been over 2 weeks and 3XM (Laci Landis) will not return my calls or texts! I don’t know if the last needed part was ordered or not!! Nor do know I what the status is!!! Do not use this repair company unless you want to waste your time!!! Beware!!
Kristen
Mar 21,2022Worst service EVER. If 0 stars was an option, that would be my assessment. I have been waiting since January for someone to come and fix an elliptical that was assembled incorrectly and is unusable. I had an appointment scheduled last week, then got a text asking to postpone it. Then the tech calls to say he is on the way to my house on the day the appointment was cancelled by them. I've been calling and texting for 2 weeks with no response to try and clarify if someone is actually coming this week. If I don't hear from them before Friday I am just gonna give up and have ProForm come pick it up. I AM DONE! ADDENDUM: It's Thursday almost end of business and I have NO Appointment confirmed for tomorrow. I have called and texted, got one response to say my appointment is confirmed BUT no time was given. The terrible service continues. Tomorrow I am calling to return the equipment. What a WASTE of my valuable time.
1282 Stabler lane, 160-207, 95993, YUBA CITY, US
http://WWW.3XMTECH.COM
Katie Quinn
Jul 20,2022Alex was fast, friendly and did a great job