Acme Revival
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Acme Revival is an American reverse engineering firm based in Denver, Colorado. They are best known for repair and remanufacturing of speciality commercial electronics. Acme formed in 2020 during the height of the COVID-19 pandemic repairing critical medical devices that were experiencing a shortage. In 2023 they announced they had successfully repaired 10,000 speciality medical devices to date. Acme has come under scrutiny for publishing details of repairs including their own schematics and repair techniques manufacturers claimed may compromise proprietary information.
Reviews 155
Mather Mclaughlin
Aug 17,2024Overall, I had a positive experience. Six out of the seven that we sent in had the necessary repairs done. Although I don't often use the internet, their "Service Detail" was simple to understand and intuitive.
Dr. E
Aug 08,2024They Destroyed my sensor not fixed it. took them 2 months to finish a repair that was so badly done. they did not replace the cord on the sensor they fixed it with electric tape and it was coming off. I sent it back again and they sent it right back to me. Run away from this company.
Glenn Weber
Aug 02,2024Anyone doing business with this corrupt organization should contact the better business contact and register their complaint directly-it is the only way to stop this dishonest enterprise Amanda M Resolutions Consultant Phone: (208) 493-2443
Glenn Weber
Jul 28,2024they are dishonest-Stay away.Told me to send in my binoc. charged me more than they cost and didnt fix them. They should be reported to better business.
Laura Simpson
Jul 28,2024Acme did well to rebuild a circuit board that shorted during a thunderstorm. Was within their time commitment and the assigned service advisor advised me every step of the way.
Sharon Kensinger
Jul 26,2024I wish I had taken the time to review them. Their phone number does not go anywhere. I contacted through email. Declined repair due to cost, but there was no Credit card option to pay the bench fee, only wanted a money transfer or hard check. I was told through email that there was not CC option. Still not able to get through my companies red tape to get a check, meanwhile the 'storage fees' are building up. I was contacted by a person to remind me of our past due fees and when I told them we were trying to get a check because they don't take CC's, I was told that they do take CC's and now suddenly there is a CC option. I have screen shots of the original options. I paid the bill but have not received a confirmation email and it's not showing paid when I return to the pay now section. I'm afraid to pay again because it looks like it's not paid, but I don't trust that I won't be double charged. Meanwhile, they can still charge more storage fees. Please, do not use this company. I'm going to get into a lot of trouble for going outside of our normal buyers to give this company a chance. Don't make the same mistake.
Paul Levy
Jul 26,2024As many people have written, company is not trustworthy. I have filed a complaint with Colorado BBB and Colorado AG. I hope other people will do the same. Please post you do. I can be reached at paullcnc on aol.
Nate Dutcher
Jul 26,2024One star is too many! Good luck getting a response on their "online only" model. DO NOT do business with this company, they are a sham. The final total of my invoice did not add up correctly, added $50 somewhere with no line item. They do not offer support, basically say look at the website, you're on your own. TERRIBLE COMPANY
Jim Bemiss
Jul 23,2024I wish that I had seen the reviews before I sent my binoculars for repair. Now they are gone. I filing a police report but don't expect to get a result. It is hard to deal with a firm like this across the country.
Jacob S
Jul 17,2024This company is extremely crooked and does shady business. They did not accept my form of payment and charged an astronomical fee for storage. This is a disgrace to the biomed industry. 0/10.
Manuel Caruso
Jul 10,2024This company is a scam. We had ordered 3 pieces of used equipment (US$ 3,3327). Two days, later we decided to cancel our order. They told us by email that we would be reimbursed ASAP. Three months later we still haven't been reimbursed, and they don't answer emails or chats. PEOPLE NEED TO STAY AWAY FROM THIS COMPANY!
Glenn Wagner
Jun 28,2024This company is deceitful, they give a low ball quote until they have what you want to have repaired and then jack the price up ($115 -$180). They had my device for two weeks before they acknowledged that they even had it! I paid the jacked up price of $321 to get the inverter repaired, after weeks and weeks they were unable to repair the inverter and sent it back. Liam B said I would get a refund but have not received any money back or I have not heard from Liam B. This company is not on the up and up. I wish I had looked at the reviews. Don't use this company!!
Jeff Midgley
Jun 23,2024I’m only giving one star because I can’t give them Lower than that. The absolute worst customer experience I’ve had in my Life. They require payment up front which is fine but you can never reach them to find out when your equipment will be sent back. When we finally received ours back it didn’t work. I spent 3 weeks trying to get a live person on the phone to let me know what adjustments were needed to get it working after shipping. Do not trust them with you equipment or your money. I would Never recommend them to anyone.
Lawrence
Jun 21,2024ACME REVIVAL performed service on a refrigerated centrifuge I was using for a grad school project. They did a great job. Unit arrived back very clean as well.
Tim Moehlman
Jun 21,2024The price quoted to repair a stethoscope exceeded the cost of a new replacement. The diagnostic fee is also hefty. Then they use inflated storage prices. In my opinion not a reputable vendor and would advise to steer clear.
Jane Dagasso
Jun 20,2024Purchased a Dental Medical Instrument Sterilizing Unit from Acme Revival online. Paid $1,429.21 by credit card. Acme said they used Stripe® to charge my credit card and because Stripe suspended operations with them they couldn't fulfill my order, so it was cancelled and never refunded my money. Acme Revival Suggested to file dispute with my bank to get the refund. When I checked the charge on the Stripe® website, it showed my money went to "Little Brown Cow, LLC"??? not Acme Revivel. So angry!!!!
Dana Coker
Jun 20,2024Repaired an EKG for us that our free clinic relied on daily after Welch Allyn refused to even talk to us about.
Yifan Deng
Jun 19,2024Not capable of camera lens repair. They cannot repair the scratch which they promised in email with picture diagnostic. No detailed report. Only unrepairable notice. The lens blow cleanning was helpful for the extra star, though they did not clean up front glass.
Patrick Fitzgerald
Jun 19,2024I'm fairly sure this company is better versed for B to B, however they were able to successfully repair (and reverse engineer) a proprietary I/O circuit board I suspected was failing. Took about a week longer than they said. But I got a full schematic afterwards and the service advisor "LIAM" was helpful throughout.
Preston shupp
Aug 20,2024Do not send your Drone to them. This company is just out to rip you off. I sent them my drone, it needed a frimware flash to calibrate the gimble. They wanted 4 hours labor and $342.00 in parts. For a DJI mini2 se. I asked them for a breakdown on the parts, they refused. They told me my $535.00 invoice was not negotiable. I had to pay $89.00 plus shipping to get my unrepaired drone back.