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A fantastic range of electric bikes and trikes for everyone. Make hills and sweating when riding a thing of the past by choosing from the latest electric bikes folding, low step and mountain are all part of the range as well as electric trikes.
Reviews 214
isla brown
Aug 06,2024Told Steve what I wanted and that's what I received,
MRS CLAIRE MELLISH
Jul 16,2024Excellent experience Steve was great everything explained properly and not looked at as an idiot because of your age.Would recommend this company.
martyn cooper
Jul 14,2024Steve was great the trike is excellent
AVPJ
Jul 11,2024Having not ridden a bike in nearly 40 years I was a little nervous but Steve put me at ease and encouraged me in my first tentative and wobbly ride. Trialing the tilting tricycle on real terrain was exceptional useful - you forget you need to brace yourself over bumps and be mindful of walkers, runners and animals. Steve then allowed me to trial it in my own location before buying. He adjusted the bike specifically for me and made the entire process pleasurable. I have owned my tricycle nearly 3 weeks and have been out on it most days building my confidence. I am also building a lid for the rear basket so that I can safely take my dog with me (Steve, if you are reading this, perhaps something to add to your excellent service. Twice the height of basket with clip on device made in same material as basket would be brilliant 🙂). Overall I am extremely happy with the service and product and would/have highly recommended to anyone looking for an electric tricycle or bicycle. One huge thank you
Bert Cutts
Jul 08,2024The personal experience was great, and whatever they promised to do, was done. Good, old fashion, " customer service ".
Mr/Mrs Payne
Jul 05,2024A good response to the issues we had with our bike and we have now seemed to have solved the problem. Thanks everyone for helping.
Ms Telford
Jun 23,2024Excellent customer service.
Anne Street
Jun 06,2024To have the bike delivered already made is a great bonus.also expert tuition given to my husband and myself. Only thing negative is no manual given, to remind us how to charge battery ect.
richard percy
Jun 05,2024I have paid ÂŁ130 for you to bring here the two sizes of ridged tricycles but they have not come. The tilt trike was not suitable . Please get in touch
customer
Jun 04,2024No useful written information For example about maintenance (eg oiling tyre pressure,immobilising, hand brakes Only written information I have received is the User’s Manual YL81F which appears to have been transliterated from Mandarin. For example it talks about a throttle which doesn’t exist in any way as on my several cars motorbike or garden machinery The delivery man was helpful but aged 82 I cannot retain much rapidly delivered verbal information Please put all instructions into plaini written English
John Clarke
May 16,2024We were helped in making our choice of a trike by the online videos and by telephone conversations with our contact Steven at Alpine Bikes. This was important because my son and I live in Edinburgh and decided to buy the cycle without seeing it or having a test ride. The delivery was arranged with a local company in Leicester and the trike was sent promptly and safely. The Commando Electric Mountain Trike has so far proved to be an excellent choice. As the main (elderly) user, I have been able to enjoy learning the basics of trike riding and the freedom it brings. The trike is very stable and has sensitive and accurate steering. Steven has helped via the telephone when little problems have arisen, such as the gears not changing perfectly smoothly, and he was able to send us a video on adjusting them. The trike feels very robust, the power assistance is a huge help and is easily adjusted and accessed through the pedals. A follow up telephone discussion has been offered to iron out any problems we encounter as a result of the different riding style required by trikes as compared with bicycles. As a “mature” user of this new tricycle, one thing that would have benefited me greatly would have been a more comprehensive user guide in the form of a PDF or good old fashioned manual. The support provided by the team has been excellent but for me, it would have been a nice to have.
dave jaynes
May 11,2024I have already reviewed the service and customer care of Alpine Bikes which have been exemplary. I bought a Commando trike from Alpine Bikes and it has performed perfectly so far. There was one small adjustment that needed to be made but Steve was on it very quickly and sent me perfect instructions to be able rectify the issue. These are cracking little electric trikes that can cope with most terrains. Comfortable upright ride always feeling in total control. I would recommend these to anybody even if you haven’t ridden a bike before.
Chris
Apr 13,2024We purchased the tricycle several years ago when priced at ÂŁ1,500. At first it was good better Jorvic folding tricycle. However, as with many reviews the after sales is terrible. The tricycle has done 1,600 miles but after about 300 the device that locks and unlocks the swivel frames snapped. It was an ordinary gear changer. It needed to be metal. It took over six months to get a replacement. We used a small molgrip. It broke again this time the wire to the release bolt. The bolt was lost. The cheap wire basket rusted and several of the wires broke. It always rattled from day one. The free rear wheel buckled, several broken spokes. It is an ordinary front wheel so easily replaced for ÂŁ44. I see that today's price is ÂŁ2,749. Astronomical! Not worth the money. We went back to two wheels and went to the Netherlands to seek advice and buy from there. They are the experts.
Debbie Heyes
Feb 27,2024The salesman was very helpful, friendly & explained everything about the bike clearly excellent customer service
Mr Robin Iles
Feb 15,2024It's a very good idea and service to offer customers the choice of seeing and trying before they buy. The company bring the bikes to you.There is a small cost naturally but reasonable considering that e bikes are expensive and mistakes even more so.Steve arrived at mine,when he said he would, in Suffolk with two choices of e trikes. I opted for the explorer which felt strange but Steve was patient guiding me towards triking mode. I couldn't fault him and he explained all the potential difficulties or hazards that might / could happen. He had me going around the neighbourhood running along beside me. I have had it a couple of weeks now and still don't feel completely at ease and this is due to a completely different way of operating the power as opposed to my previous experience with e bikes which power up in accordance with pedal pressure etc. These trikes literally take off and race to the max speed per power level. The lowest being 6 mph which is fast if turning a right angle corner. It's a question of getting used to the combinations of power,throttle and pedals and forgetting old habits! They are super trikes,stable,well made, well equipped and comfortable. One negative is that the manual is not very thorough, More details like tyre pressure, brake system or little things like bulbs,adjustments here and there etc. Alpine with Steve at the helm (handlebars) take some beating,definitely recommended. Robin
Tamara Katzenbach
Feb 08,2024Quick response. I was very pleasantly surpass about your efficiency and friendly return. I would definitively recommend you to my friends any time.
Michael Edwards
Feb 07,2024Steve gave me everything I needed to get the right trike for me and to be comfortable in using it. He arrived on time, brought three trikes for me to try, and made sure I could handle it on my own! (I'm 92). And it is a really robust machine which promises a lot of fun as the season improves!
Stephanie Steevenson
Jan 29,2024The best thing for me was the fact that Alpine Bikes delivered my tricycle in their own van, fully assembled, and then the delivery driver stayed to instruct me in the use of the trike. He ran alongside me during the test cycle too!
customer
Jan 05,2024Dear Alpine I've already submitted a review . Anyway, has I said before ( great service , delivered, spot on time and Steve was great đź‘Ť showing me the works ). However, there was no bell and I requested the tyre pressures and serial number. Overall the Explorer is a fantastic ride . Thank you.
3 Oswin Road, LE3 1HR, Leicester, GB
http://www.alpineelectricbikes.co.uk
Mr Alan Brearley
Aug 06,2024Goods arrived spot on time and day,I was given a very full tutorial and was given plenty of time to get to know the trike very well constructed and I am sure I wil have lots of pleasure from riding it.l