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At Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience. Together, we can make wonderful things happen.
Reviews 360
Adam Heimer
Mar 03,2023All I want to do is to have someone send money to my account from their altra account. I googled this and found altra pay, and I keep getting how to do it through Mobile. It says its for Desktop and Mobile, but the instructions are clearly for mobile only. It says to click "SEND MONEY" which is only in the mobile app, not the online banking home page.
JDF
Feb 24,2023I can't find current loan rates for vehicles, just run around links. What a waste of my time.
Eric Davis
Feb 15,2023Very simple and easy to apply for a new loan.
Christine Tripp
Feb 14,2023Easy to work with, professional and kind
Gaming with Gunner!
Feb 13,2023I am leaving a 3 star review because we have not had difficulties until the last few months and have been banking here for 12+ years. My husband lost our debit card so we had them cancel it next thing I know they are telling me I owe $68 in overdrafts and they closed my checking account. I paid the overdraft and just kept my savings account open 2 months later I received a letter in the mail from a collection agency trying to collect the sane $68 I paid the credit union. Then this weekend I have had to help my 19 year old son deal with card holder and account services due to his card being locked over an app he buys stuff from atleast 3 times a week. We have called 9 times between the 2 agencies and they unlocked his card for about 2 hours before it locked again. So my son has no way to access his money until we go in on Monday when the lobby opens. So I guess if you work weekends or 1st shift be careful unless you can borrow money from someone because they said there is nothing they can do. Also I heard my son correct the card services employee 5 times on his gender and he still continued to call him Ms. he has a soft voice but when someone tells you point blank I am a male and would prefer to be addressed as such and their high employee still refers to you as Miss that is an issue.
Jesse Green
Feb 04,2023Blessed excellent customer service
Vesta Lewis
Jan 28,2023In person service remains top notch, even though I prefer using phone service and the automated service works for simple general inquiries, but more complex situations require a live person.
Jean Jerome
Jan 25,2023Always answers my concerns. Very friendly.
Pat Ellsworth
Jan 20,2023Prompt help and knowledgable.
Thamara Lozanoperez
Jan 19,2023Kate is an excellent Representative everything was explained in details. She went above an beyond to assist me with my loan process, personal account and even credit card. The best experience I’ve ever had with a bank.
Marcella Walker
Jan 18,2023Use people that will actually help people.
Arielle Moon
Jan 15,2023My representative, I believe her name was Jane, was very friendly and informative. I called to add travel notes to my account and she even recommended a service to me for travel. While conversing I wondered if there were any branches in Washington state, and she let me know about the option to search partnered credit unions in the area. She was great.
Kay Stiner
Jan 12,2023I wanted to extend my loan for repair purposes. The person I worked with was very friendly and efficient. Answered any questions I had promptly. I am very happy with the outcome and my experience with Altra.
Cole Weston
Jan 11,2023Angela was incredible. She saved me from the predatory dealership loan and explained the entire lending process better than my accounting professors ever did.
Shirley Jenson
Jan 07,2023It good for saving checking
Dan
Jan 04,2023Very disappointed with the loan services and payment insurance purchased through Altra. When needed they did not stand behind their product.
Miguel Castillo
Dec 23,2022Altra’s staff is always great ! They provide quick service and ensure all your needs are met.
Terry W.
Dec 23,2022I love my Credit Union! They are always helpful and pleasent which means so much. I needed help with setting up a bill pay and figuring out dates and amounts. He welcomed me in, he knew me from prior visits. He honestly took his time and asked some of the others in the office so we could get to the best solution for what I needed. My only wish is that there was a branch in Northeast Rochester where I live and work.
Regina Ramos
Dec 21,2022Please open on Saturdays, even if it closes at 1pm.
Jaxx
Mar 06,2023Instructions to set up online banking does not correlate with altra.org site to find online banking in upper right hand corner of screen. Tried many times and still cannot access or create account. Already am hating this service for my vehicle loan.