To leave a review you need to be logged in
Reviews 111
Long
Aug 25,2022Very good experience Very happy with the experience and shopping at Australa Piano World. Hans is very helpful, kind and patient to help us to choose among the pianos. We love the one we bought (KAWAI US6XSV).
customer
Aug 15,2022Helpful service, easy communication and great understanding of our needs and requirements.
Vince
Jul 25,2022The service was excellent and the sales rep very patient in explaining the conditions with the piano and sale conditions.
Marcus
Jul 21,2022Bought a beautiful Upright Piano several years ago and it's so perfect it stays in tune for years at a time. Very beautiful people to deal with.
Beth
Jul 13,2022Hans guided us through the maze of buying an instrument to suit some very specific needs. He tailored what he showed us to meet those needs, showed us a good range of instruments and comprehensively demonstrated them to us and showed us what they were capable of and was a wealth of knowledge on each one. There were times when we expected to need to look up the manuals to find some technical information... and Hans would know it. We were very impressed. Thank you very much. We have since recommended Austral Pianos to others.
Jai
Jul 04,2022The staff at Austral Piano World were extremely helpful and polite. Communicating via email they were able to quickly offer a quote to ship a piano to us. The whole process of payment, dispatch, and receival was very straightforward and easy. Thank you.
Ian Thomas
Jun 23,2022Friendly professional service from staff, at every point of contact.
customer
Jun 20,2022Excellent and candid advice. Very happy with the service.
Adam Fletcher
Jun 09,2022Amazing Service!!! From a beginner prospective, both Viga and Steve were so helpful and explained everything in basic terms for us novice purchasers. Very professional and spent quality time with no rush, or pushy sales talk. Would not hesitate to recommend. Thanks Guys..
Simon
Jun 06,2022A perfect experience. From the moment we met Hans and his team we felt their focus was on our needs and not simply a sale! Their expertise and knowledge of the manufacturers' products and differences gave us peace of mind. They have integrity making the experience perfect.
Marilyn Viguet
May 16,2022I would highly recommend Austral Piano if looking to purchase a piano. I have found all members of staff to be pleasant and attentive and as well the company’s prices were the best online. I am yet to receive delivery but I am sure I will be very pleased when the digital piano arrives
Kyle
May 02,2022Good service and stock availability
customer
Apr 25,2022Walking into the store was a magic moment for my son. We had a really helpful sales assistant that made our choice easy. The piano sounds fantastic we couldn’t be happier.
Nama
Apr 12,2022I am very pleased with the pre loved piano I purchased, it arrived today roughly within a week of making my payment. I wasn't able to go see the piano due to my health and relied upon what Hans said to me over the phone and in email of it's condition. My requirements were minimal, I had finished all exams long time ago and was only looking for a piano to play for leisure that was within my budget. I am so happy with it and as Hans said it's was in pretty good condition and sounded great!
customer
Apr 05,2022Very good service! Thank you so much!
Tc
Mar 28,2022Viga is knowledgeable, approachable and patient. Made the buying process simpler. Thank you. Highly recommended!
customer
Mar 25,2022Great service, nothing too much trouble to Help. Thanks Steve.
Hollie Iannazzone
Mar 24,2022Really helpful and nice people working there, the owner talked to me multiple times and I found the experience really good.
Diane Villani
Mar 12,2022My interactions with Austral Piano World have been excellent. I recently needed advice on putting together a portable digital piano setup that would be appropriate for some very specific needs. Staff were knowledgeable, patient, helpful and efficient in giving me exactly the information I needed. I was very confident in the recommendations I received, and the pricing was very fair. My order was processed the same day; and even with the delivery delays that all businesses are experiencing at present (and that I was warned about), I was playing my new instrument within a week. It has proved to be exactly what I require, and I couldn't be happier. I have no hesitation in recommending this business.
740 Heidelberg Road , 3078, Alphington, AU
http://pianoworld.com.au
customer
Sep 03,2022Nice staff and customer services.