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Reviews 111
GLM
Jun 24,2021Hans is very knowledgeable and patient. When we were looking to purchase an upright piano and were playing various pianos to listen to the acoustics, Hans was very attentive, explaining the various nuances of a model. We spent more than an hour playing various pianos. We purchased a 2nd hand Kawai upright piano and are very pleased with the purchase. We would recommend Austral Piano World to anyone looking to purchase a piano.
Jen C
Jun 23,2021We love our new piano, great service.
Yuan Pan
Jun 23,2021Hans the owner was extremely helpful and we are very happy with the piano and the service. In fact, have recommended them to other friends already.
Pei & Dennis
May 19,2021Excellent customer services, the staff is very knowledgeable and help me to find a digital piano that suits me the best. Highly recommended
Melissa T.
May 11,2021Great customer service and response time. This was particularly evident when we received an incorrect item and the team promptly rectified the issue. Very happy with the service and product!
Anthea Hudson
May 05,2021I was assured that the piano I purchased was in stock and would be shipped to me on the following Tuesday. On Tuesday I received a phone call to tell me that when the company organised to deliver the piano called to collect it there was no piano in stock. There would be no piano available for about 4 weeks. This lack of communication is not acceptable and certainly makes me wonder why the sale point and the warehouse are not communicating better.
TINGTING ZHU
Mar 18,2021I wait a long time for delivery，maybe 3 weeks . I didn’t get my purchase now. it will be come on next week.
Alexander D.
Mar 05,2021These guys went absolutely above and beyond trying to meet my needs as a customer; not just stopping at shipping the order, but following up throughout with the transport service, as well as recommending a local guy to help deliver and assemble my piano, who himself provided amazing service. Highly, highly recommended.
Winston
Dec 11,2020I am pleased with the prompt dispatch of my order of the Kawai ES110. The wrong color stand was sent but was very quickly replaced within the week. Very professional service.
Peter
Nov 27,2020Well curated selection of quality acoustic and digital pianos. Staff are friendly and they leave you alone to try the instruments with no hard-sell, recommended!
ALEXIS CHAPMAN
Oct 30,2020Very knowledgeable, great to deal with. We took along time to come to our decision and visited the showroom many times, on our visits we were given so much great information, so when we finally did buy a piano had no doubts. Austral Piano World is decently priced too, which is a bonus.
Carly Martin
Oct 14,2020Very happy. My son loves playing the new piano. Delivery was quick and made very easy for us
NeilB
Oct 14,2020Ordered Roland F140r Digital Piano after reading multiple reviews. The team at Austral Piano World we’re friendly to deal with, click and collect was effortless. Unfortunately due to Covid 19 lockdown I was unable to visit their showroom but 100% happy with my purchase and the service provided
Leah McDermott
Oct 06,2020Really friendly, full of good information, answered all my questions. Would have liked delivery but they assembled the piano making it easier to pick up which was nice.
Owen Mattern
Oct 06,2020Excellent service and delivery, would thoroughly recommend them.
a group fitness instructor
Sep 28,2020Hans and Steve at Austral Piano World could not have been more helpful, patient, courteous and motivated by a genuine love of pianos. They took the time to answer all my questions in great depth and I never had the sense that they were trying to close a deal or push a particular choice - they really had my best interests at heart, and have the expertise and long experience to help the customer. (I am a reasonably serious pianist and music teacher, and a professional composer). I want to go back and visit them, just because they were so charming and kind!
Jennifer Wang
Sep 25,2020Good Price,Good service!!
Marichu Tandog
Sep 21,2020Thank you for fast Delivery and very fast reply for my emails. Thank you for your good quality service.
Marek
Sep 17,2020Hans was instrumental (no pun intended) in the recent acquisition of our upright digital piano. He listened to our requirements and gave honest advice. Due to lockdown he also went above and beyond to provide photos of colours, etc of different pianos in the store. Can’t recommend them highly enough. Seems like the one stop shop for all your piano needs. You won’t be disappointed.
740 Heidelberg Road , 3078, Alphington, AU
http://pianoworld.com.au
BO XIA
Jun 24,2021The staffs in this store are professional and helpful. Highly recommend! Kid loves new digital piano!