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Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here! If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Reviews 60
Mark Davies
Oct 03,2024Beebu in my opinion goes above and beyond with their customer service. If I could give more than five stars I would. Annie and Peter have been outstanding in their professionalism and knowledge and in helping me out with a difficult situation. I had signed up to Beebu on the 29th September as I knew that my old fixed contract with another supplier was coming to an end accepting a mid October activation date as I was awaiting a termination date from the other company , but without warning on 30th my old supplier had terminated my contract and ending my fibre broadband. In a panicked phone call to Beebu on the 30th, these guys and this company could not have done more to get me connected to their company and with the next day delivery of their router, I was up and running. There are a lot of companies out there that need to take a leaf out of Beebu's book in what they do to help their customers. I cannot thank them enough in getting me connected back up again to the world wide web in record time. I am indeed more than happy to recommend Beebu to any other potential and future customers.
Mark Richmond
Oct 02,2024Have had a couple of issues with Internet dropping out, after only 2 weeks with Beebu. They are very quick to respond with help and answers. Annie, on one occasion, was very thorough in her investigation, and gave me a detailed reply, which has hopefully resolved the issue. Very good customer service. They also reimbursed me for the time I was with without Internet. Very impressed overall.
alan forbes
Sep 26,2024Pete and Annie gave me excellent service to get me connected to the internet. They kept me updated at every stage. They were polite and courteous and helpful all the time. It was a pleasure to deal with them both. ***** Service.
CleanAgents Ltd
Sep 11,2024We were having issues with connecting our blink doorbell to our new Beebu broadband/router. After trying it ourself and contacting Amazon believing thr doorbell was at fault we contacted customer support and Peter knew how to fix the issue immediately. Within less than 10 minutes I was able to get the doorbell connected and our property secure again! Peter's fast response time, friendly approach and knowledge was amazing!
Alan
Sep 09,2024Absolute dream of a company. Makes a refreshing change to have actual customer service. They persuaded my previous abysmal company to release me so I could join beebu. Pete who got me all set up was amazing. Getting speeds I’m paying for.
Denis Lynch
Sep 08,2024I’d never heard of Beebu before but after reading their reviews I decided to go with them for my fibre broadband and I’m glad I did, from my initial enquiry to the installation everything went smoothly I now have superfast broadband at a reasonable price and I’m delighted with it. Highly recommend.
Darren
Aug 12,2024This is the best service out there the staff bend over backwards to help you and always on stand by to help you as if yiur there only costumer witch is outstanding definitely get rid of your wifi provider and come join this one hands down the cheapest and best on the market
Mark Paffett
Aug 06,2024I have always been set in my ways, with better the devil you know, but after leaving BT, when I was paying more, for much slower speeds. This seemed like a no brainer. Beebu is exceptionally fast, and I have also saved few pounds. Would highly recommend, especially if you want fast Broadband, at a decent price.
Mr Cook
Jul 25,2024My Beebu went live on the 8th of July and has worked perfectly with increased speeds at a far lesser cost when compared with my previous provider (Talktalk). The router I received is also much more aesthetically pleasing against the big bulky one I had previously and sits in the lounge much prouder.
Toby M J Hope
Jul 25,2024Perfect service from start to finish online application brilliant , email updates brilliant , telephone assist brilliant and finally excellent engineers Lewi and Corey so 100% can recommend City Fibre , also amazing speeds which knock others in to a cocked hat ! Mr service number was S866605
Consumer
Jul 18,2024Only just had it put in but up to now it been brilliant
Yasmin Louise Langley
Apr 19,2024Smooth experience. Extremely helpful when I needed questions answering. No issues at all. Highly recommend.
Ashleigh
Feb 27,2024Changed providers, they have been nothing but excellent thoughout the process. Would highly reccommend.
John Purdy
Jan 31,2024I recently took out Beebu’s 1gb tariff and it’s been nothing but amazing. The team kept me in the loop throughout the process, from router delivery, engineers appointment and the installation was super easy. If you’re looking for a new broadband supplier this company is amazing and I highly recommend them.
customer
Jan 18,2024Great communication from the beginning to the end, including a courtesy call to say they’re on their way. Our engineer was polite and friendly & even covered his footwear before entering our home! Would definitely recommend!
Moon Wai Tai
Jan 18,2024I moved my broadband from Virgin and now I'm getting faster full fibre speeds whilst saving money. The install was very smooth. The engineers kept me informed throughout the whole process, from calling to let me know when they will be arriving to how the install works. Very informative. I am so happy with the service. I would recommend this company. Thank you.
Bernard Van Erk
Jan 17,2024Great service! Easy signup and quick turnaround time on installation.
Jonny Rae
Jan 17,2024I moved from Sky to BeeBuu for a full fibre broadband of 500Mbps. The communication with the engineers and customer service was brilliant! We got our broadband installed within 10 days and the guys installing were really good at explaining the process and getting the line into our home! Would recommend.
Sam
Jan 17,2024Everything's great and fast so far. Really pleased
Paul
Oct 05,2024Fantastic customer service from the BeeBu Team, a small issue occurred on the install, the customer service team where all over it. It was quickly solved and the internet was up and running. Thanks for all your efforts.