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Reviews 91
Aly Thompson
May 02,2023I recently purchased a plant as a gift for someone and had a question about my order regarding a coupon and they were so quick to respond and went above and beyond to help me! Very impressed!
Jennifer Peragine
Apr 30,2023I would NOT recommend this company, instead buy from a local plant store! My plant arrived upside down and broken. Dirt everywhere and a mess that I had to clean up. The stand was also broken. Bloomscape offered to replace the plant but would not offer a refund. Now I am once again dealing with UPS delivery issues (my time and effort). The company should have offered a refund all together.
Michelle
Apr 27,2023Plants delivered well, but their customer service is horrible. They have no 800 number, and took forever to get back to me. For the prices that they charge, I expect excellent customer service. I have been tempted to purchase from them again, but I will not, when I think of the poor customer service. I find the personality of the company to be impersonal, cold and greedy.
Brett Henrichsen
Apr 26,2023Spent a fortune ordering an "XL" snake plant from Bloomscape. It arrived smashed in half (most of the leaves broken), and half the size of a previous order and their pictures. The rejects at our local nursery don't even look this bad. I ordered from Bloomscape expecting a nice full plant with leaves. Contacted support, and crazily they argue wanting me to "measure the plant" top to bottom to prove it's too small (just the picture shows it's bad!) and suggest I cut off and propagate the broken leaves! Yes Bloomscape, I spent double what I could have bought a perfect version from Home Depot getting a plant from you to have to spend time propogating leaves! Sadly will not order from Bloomscape again when they send a subpar plant then want to argue about it's quality instead of just admit I got a bad and damaged plant.
Bethany Lynn Bauer
Mar 28,2023Really impressed with the service! I received the wrong bundle and the customer service quickly sent out a new replacement and allowed me to keep the wrong bundle. Very impressed with the response time and action taken! I'll absolutely purchase again!
CatinMA
Mar 13,2023I ordered plants that were severely damaged in shipping and the nice folks at Bloomscape gave me a full credit for everything I ordered. Excellent customer service and the plants would have been lovely if the shipping company hadn't smashed the boxes and froze them!
Kendra
Mar 08,2023RUN! These people are unethical. Despite my better judgement, ordered a large plant from them. Mistake! I opened the box, and the plant collapsed. Every single branch was broken, it had been in transit too long and was wilting, delivery service had treated it badly. When I wrote to ask for a refund, they said I could only get store credit. I don't want another plant from them, it'll probably come just as damaged! They failed to perform the only task I paid them to do - deliver a plant in good condition - and then won't refund money. Stay away!
Jim Rosser
Mar 07,2023Disgusted with the state of the plant they sent. I was skeptical about shipping plants and Bloomscape absolutely confirmed my suspicions. I wish I had a way to share the photo I took of the destroyed Prayer Plant they sent me. Never again!
Igloo
Mar 06,2023Great experience! I did not purchase from here. But, I had a question about my first ever, Bird of Paradise. Francesca was terrific, helping me resolve my problems, even though I didn’t purchase from here?.! I certainly appreciate Francesca’s help. She could of told me to, Go fly a kite! Especially since my BOP didn’t come from them!? But, she didn’t do that! She was helpful, kind, and knowledgeable, with all my questions. She wanted photos, of the plant, plus the problem area, on the plant. Francesca, and the Grow Team, knows their stuff. Thanks you again Francesca!
Kylee Wilson
Mar 04,2023We had an amazing experience with bloomscape . Our plant was delivered with care and had deep green leaves and healthy flowering. It was a truly beautiful plant. Thank you !
Ashley Kennedy
Feb 22,2023Don’t buy from this company, paid $35 for a small philo heart leaf and it came in embarrassingly poor condition for a company who sells plants. I wish I came to this site and read these reviews before I purchased, don’t make the same mistake.
Brian P
Feb 07,2023They sent the smallest plant I have ever seen. This is a $ 5 plant I paid over $35.00. How embarrassing this showed up as a gift. After reaching out the company did replace the plant.
Phillip
Jan 28,2023Awful company. Where to start? Plants were delivered literally upside down. So that’s a solid hour clearing up soil from the house once we unpacked. Plants were also seemingly half dead. Oh, right, and they came with flies/mites. Customer service is non-existent. Avoid. Just go to your local garden center.
McLochlin Matt
Dec 21,2022Impressively bad experience with Bloomscape.. Four days after I placed my order, it still had not shipped. I contacted customer service and they told me UPS never picked up the order, so they had to reprocess the order. I requested a rush order to get the plants here before Christmas, but was told by customer service that even with a rush order, the plants would still not arrive by Christmas since order processing is 2-5 days. Upon reprocessing the order, they discovered the items are now out of stock. Here's my favorite part, the website still says rush orders will deliver before Christmas. This is a poorly run operation.
AG
Dec 18,2022Absolutely horrible. The plant came damaged and all the stems are broken. I’ve essentially gotten a pot with small leaves when I paid for an XL plant. Unacceptable
AR
Dec 13,2022HORRIBLE!!!! What an embarrassing company. I order and Paid for expressing shipping on a Sympathy Plant and when I went to track the order due to is taking days longer to arrive than expected (even after payment) I have emailed the "support" email and I STILL have not received a response back.. There is no number or fast/ Efficient way to get what you paid for. SCAM!!! No number, Email goes to a space and your money sits in their pockets.. Please PLEASE do not order and waste your time/money for their benefit!
Sofia
Dec 13,2022Placed an order weeks ago, website says waiting for product to ship, when i asked customer service they placed a new order where there's ZERO way to track it. No one answers my emails and i just lost 400 dollars!!!!!!!!!!!! NEVER BUY FROM THIS PLACE!
Vera Wieck
Dec 09,2022I didn’t receive my full order yet, online the order is showing complete. Here’s the part of the order that I did not receive: Begonia Collection - Taupe ADDITIONAL RESOURCES: VIEW BEGONIA CARE GUIDE 1 $60.00 x 1 $60.00
kstigerlily bs
Dec 03,2022I ordered a potted Christmas tree and plant stand for my daughter for her birthday. I included expedited shipping. It was not until after I paid for the order that I got a receipt from the company stating that the plant and stand would not ship for two to five days. In that same email I was told I would receive tracking information as soon as the items shipped. I never received any tracking information even though there was a link in the receipt. The cost for the paid for 2-3 day expedited shipping was $60. 4 days after the purchase my daughter received the plant stand part of the order. She never received the plant which was very expensive. The only tracking information available to me, which was the only access I had from the original receipt I received by email states that the item has been delivered which it has not -only part of the purchase was delivered. I have no idea what the status of the plant is since I have gotten no information from the company and there is no way to talk to anyone . There is no phone number to call. You can only fill out a customer request on their website which states that they will get back to you in 2 to 3 days which is ridiculous. I spent over $300 on a single purchase and only received a wooden plant stand (a day late based on the expedited shipping I purchased). And there is no way to speak to someone about the issue. I'm sure this will receive the same pat response I read when I found this website of reviews for the company- "So sad to hear about your current problem with the company." I feel very taken advantage of. I wanted to do something nice for my daughter for her birthday and I feel like this company has ruined it. On top of that I paid them to ruin it for me. It's hard to trust a company that has so much fine print. An update to this review added December 7 in fairness. Although communication with the company was very difficult due to the fact that they did not have a direct phone line, I posted several messages on their help page and did get responses. Eventually the plant was delivered to my daughter although not in the time paid for. The company refunded the delivery charge with no questions asked. And the plant my daughter received was in her words,"the most extravagant gift I've ever received." She thought it was extremely beautiful and lovely and healthy. An additional update 11/9 explaining my final rating of the company- The tracking email information for my plant actually showed up in the past 2 days -well past delivery. Obviously there was a problem with the way things were processing. I got a personal response from the company, as well as daily texts and photos from my daughter about how much she loves plant. I highly recommend they add a phone number contact and explicit information about what expedited shipping really means for a plant that is carefully chosen before shipment because their plants are clearly high quality and worth the money and time you will invest when you purchase one (or many).
Ally
May 03,2023I ordered a large tree in a planter which arrived a few days after the expected date, damaged, and with a broken pot. However, this is not Bloomscape's fault, as it was delivered (and left on the truck for days) by UPS. Bloomscape was incredibly responsive, friendly, and offered several options to correct the situation. You can't really ask for more from a company! Would've give 5 stars , but I do need to find a new tree locally...