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Reviews 405
Graeme Noble
May 08,2023I bought Shell energy broadband through broadbandgenie because I was promised a £130 amazon voucher which was the deciding factor in buying the contract with Shellenergy. After waiting the agreed period to receive I contacted broadband genie by e mail they apologised and told me they would rectify the situation. I waited about 2 months and unfortunately received nothing. I contacted broadbandgenie by e mail again, they once again apologised and told me not to worry I would receive my amazon voucher for £130 that was 2 months ago. I have still not received it. Is this a marketing scam? who is to blame, broadbandgenie or shellenergy broadband? I have this morning, received my amazon voucher for which I am very grateful. Thank you to Broadband genie and Shellenergy for a swift resolution. I am very happy
Lisa Oxford
May 08,2023I used them to find a new internet supplier, it found a good deal with the bonus of getting a gift card for amazon worth £85 I was a bit sceptical that it would work, it did say it might take 120 days to come through. About this long to verify, but it has just appeared in my email and I’ve just added it onto my amazon account. So all good, and would recommend, just be patient!!
Karen Robinson
May 08,2023pleased I received the voucher as Reviews very negative.
Nicola Vastano
May 07,2023Everything!!!
Jonathan Suleman
May 07,2023Arrived pretty quick and easy to use
Mr Sean Callaghan
May 07,2023Great service easy to use
Lukasz
May 07,2023Great service. Got it my voucher 110£ on Amazon after starting new contract with Shell Broadband. I got the same speed what I have previously from Sky but 10£ cheaper each month. Thank you.
Binns
May 05,2023Install and broadband iss really good. No usage loss. Easy experience changing and new service.. I wish there was a user app though. To manage access.
Paul GALE
May 04,2023Straight forward process easy to obtain cash back.
Jan Percival
May 04,2023My voucher arrived promptly without my having to chase for it. A good service. No complaints
Tony Sugden
Apr 23,2023So easy and really helpful highly recommend
Nigel
Apr 23,2023Brilliant service
Sharon Allen
Apr 23,2023I was veryv very satisfied with service and glad to b a customer
John Wilkins
Apr 22,2023It worked. Waited 3 month's then received voucher
Mr L Fletcher
Apr 21,2023Absolutely brilliant, would not hesitate to use it again. Recommend to friends and family
Devon Dave
Apr 20,2023Found the best provider with incentives and just got my reward from Broadband Genie so very pleased I used rather than a poorer deal from BT itself. Impressed
Valued Customer
Apr 20,2023This is very helpful to me and my family
Iain Hunter
Apr 19,2023Can end up as a long and tedious process when things go wrong! In my case my ISP (Vodafone) refused to acknowledge existence of offer with respect to BBG -so voucher was rejected (I had waited over 120 days stated in T & C’s) at this point. Up to this date 28/04/23 they still have not confirmed a valid sale with BBG – which means BBG have not received their commission for the sale. BBG customer support - excellent at resolving the problem. (Special thanks to Rachel at BBG who was always helpful and supportive during this process and went beyond the T & C's of the offer on my behalf). My advice to anyone taking up such offers is. Ensure offer is tracked correctly after sale is confirmed with ISP. Do not delete the confirmation email from BBG until you receive your selected voucher. Do not accept – “can’t help you further” comments from your ISP customer support (Vodafone in my case) if you are certain you have fulfilled all the T & C’s Date of sale 21/10/22 Voucher received 25/04/23
andy long
Apr 17,2023Really fast service and couldn't have been any easier to redeem the voucher.
Akash Motichande
May 11,2023Normal broadband speed.