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Reviews 778
Carmen Rescigno
Oct 10,2021Good customer service also means fixing an issue in a timely and equitable manner. Had a problem which caused me to give poor review but with managers aid problem was resolved perfectly. I strongly believe the manager was customer focused and truly wanted to resolve problem which he did immediately. With that said I believe the right processes are in place and I highly recommend shopping there. .
neonstar
Sep 20,2021I ordered a remnant and paid for it the same day, got no phone call for over 3 weeks so i followed up i did everything they were supposed to. yet they lost the remnant? so i went down the lady at the desk was in convinced i wanted a refund. They still have not found the remnant after 2 months, friggin horrible place with all the money i spent there, next time ill go to home depot or lowes for carpeting instead of lancaster carpet mart, whatta joke
customer
Aug 20,2021While the rug was of good quality, the color was a whole lot darker than expected. I kept the rug, but was unable to use it in the location I had hoped, due to the muddy appearance. Delivery was very timely and in good condition.
Brad Sechler
Aug 18,2021I was very apprehensive about having a installer do the carpet as I previously did all the installs in the previous home. Was astonished as how good a single guy could install the carpets!! This single installer did a great job and went above and beyond in the install. Would recommend and I intend on using them again in the near future.
Fatema Almahari
Aug 18,2021Nice and very nice
customer
Aug 12,2021Lots of options to choose from and fast shipping.
Jeanie Burgan
Aug 07,2021I had luxury vinyl placed in downstairs bedrooms and laundry room. Carpet was installed upstairs. I am so thoroughly pleased. Installers were prompt, courteous, and respectful. Job was completed quickly and professionally. Employees were great from sales, installation, and follow up. I am so happy we chose Carpet Mart.
customer
Aug 06,2021Delivered promptly and it was what I ordered.
CFalls
Jul 27,2021Our original prairie-style rug dated to 2013 and when I couldn't find a replacement with my original favorite, I looked for color and feel to match our room. This rug really spoke to me... The colors and quality, plus free shipping and an awesome summer sale. Plus I felt I could trust ordering online because this is a bricks and mortar set of stores that has started to make mail order available nationwide. In the end, I got a very reasonable price, gorgeous colors and the FLW -feel I was looking for, with great customer service. Thank you for making this such a smooth process
M Starsinic
Jul 03,2021My experience with Carpet and Tile Mart was phenomenal! I started a bathroom remodel in March, but I wasn't ready for my flooring until June, Danny Oates Sr. helped me pick out the perfect floor and let me store it at the store until I was ready. I loved it so much I ended up putting it in my laundry room, hallway and bedroom along with the bathroom. Then, Mark O'Boyle and Tom Lapatic came out to install it. They were very professional and kept me informed all along the way. They consulted me and on certain things and did a beautiful job. I like it when people do a job for you as if it were in their own home. To top it off, I ended up wanting a area rug for the perimeter of my bed and underneath, after searching a bunch of stores I thought, go back Danny at Carpet Mart! There, I purchased a remnant that accented my new floor. They cut it to fit exactly and bound the edges for me. It looks so awesome!
Nell
Jul 03,2021Lovely rugs and excellent, honest service.
Kathy
Jun 04,2021I love this rug! It beautiful
Joz
Jun 02,2021Great price, fast shipping and I'm very pleased with the the rug.
El
May 23,2021I just had sheet vinyl installed which I purchased from the Mechanicsburg, PA store. The person who did the installation was Shadi Thabateh. Shadi was extremely respectful and professional and worked very hard to be sure everything was as perfect as it could possibly be. I absolutely would have Shadi do any future installations and will, without hesitation, recommend him to anyone. I was also very please with the store sales rep, Mike McNaughton. Overall, I will not hesitate to come back to Carpetmart for any future flooring needs.
Happy in Rocky Hill CT
May 20,2021Was looking to match other size rugs in the same pattern that were not available from the first company I ordered from and found the sizes I wanted on Carpet Mart. I was able to use a % off coupon and free shipping. Ordering online was easy, efficient and flawlessly executed. Order was received quickly, and rugs received were in new good condition. Would definitely do business with Carpet Mart in the future.
Carrie Quartaro Madderom
Apr 30,2021Excellent product; perfect for my island rental. Good quality & durable with a nice, seafoam, coastal vibe. Great price; fast delivery. Perfect experience.
Dr. Sheila de Lisle
Apr 25,2021Carpet was wrapped well, had end protectors and also had a hard cardboard roll in the center so it had no wrinkles. It was a good price and arrived earlier than expected. Beautiful well made carpet. Will definitely order again.
Jehobanis Gaton
Apr 21,2021Your contractor, Robert Geesaman is an asset to your company. He gave us 110 percent, was very polite, professional and knew his stuff. It was a pleasure dealing with him. J. Gaton
Deborah Lloyd
Apr 10,2021I had a great experience. The staff was friendly and professional. The carpet is beautiful and the padding is excellent.
Ruth Wenrich
Nov 05,2021Rug was received promptly and it looks like it will work for my purpose.