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CeX buy, sell and exchange a range of technology and entertainment products including phones, games, laptops Blu-rays and DVD Films, tablets, computers and digital electronics. All with a 5 year warranty. We have 35+ stores across Ireland and 600+ Worldwide. You can also donate your unwanted games and gadgets to charity at CeX.
Your orders with CeX online at webuy.com can now be returned to our high street stores. To make a return, simply go to a CeX store with your item and the order receipt or your order email, printed or on a mobile device. To see our full online returns policy visit webuy.com
Reviews 710
Jessica Daly
Jan 04,2025Package arrived really well wrapped All items as expected and in good working order
- Edgar Ferreira
Jan 04,2025Good service, attention, clarification.
customer
Jan 03,2025Despicable!!! The main problems with CEX are overall apathy and the customer care department! I am using this forum to address them, in particular Sagar, their representative that responded to my last review! In essence, I contacted days ago, got one email, which I replied to and since then nothing! I have sent a second email since and again, nothing! I write a trustpilot review or which I get a response on site from Sagar, offering apologies and inane excuses! And then nothing, my questions are still unanswered, my issues still not addressed! I would suggest to Sagar that instead of writing disingenuous responses to complaints, in the same frame of time you could have actually addressed a customer’s complaint and pethsps even helped the customer! Apathetic and disgraceful, the only ways to describe this company, without question, in Ireland at the very least! I do believe this is a problem within the Irish branch, where quite simply, nobody cares!
Saimonas Vainoras
Jan 03,20251 stars well deserved because I've been told by this shop workers to order online so I can receive my product which I listened and it was mistake then I have to wait a month like I just ordered from China then I give a complain I have to wait days to find out what happen and in the end it sounds my product is lost. Nice first time experience never will order from this again
Kat
Jan 03,2025I did a click and collect, I thought I was going to be in near that cex that day, but my plans changed, I think an offer of delivery if you dont collect your item would be amazing, just drop an email if the item is uncollected and pay for delivery but at the moment that's not possible. The ear phones where good i got them in the end but I wish they folded smaller for easy travel but I'm happy anyway, maybe more pics online of the item would help with confusion like this
Walter J Kennedy
Jan 03,2025Excellent, website was easy to navigate, buying was easy and delivery was at a good price point. Product is in great condition. Yet to use it but first impressions I’m very happy with the product.
Frances O Donnell
Jan 03,2025Quick delivery. Item in perfect condition.
Helen
Jan 03,2025On a few occasions I purchased an item very important for Christmas. It said it was in stock and then five days later it said cancelled. I then got an email to say it was back In stock so I reordered for the same thing to happen again . The system just not efficient enough . I would not go near cex again . Also ordered lots for collection only to be told on arrival about 7 items missing or not in saleable condition
N/A
Jan 03,2025Edit: I received an email from customer service offering a replacement and they were very polite. I did not take them up as I am happy with my product so I can't speak to the return process but it is good to see the quality customer service. My issue is that I purchased a New 2ds XL that was "unboxed" for 235 Euro and received a "discounted" product which should have costed 210 Euro. The product only has a couple of scratches and overall is perfectly functional but the fact I was sent a lesser product is very dissappointing. I should note this is my first time buying from CeX and could be confused about the condition system or pricing etc, but i specifcally paid for unboxed and got a product with a label saying "discounted", if it's my fault it should be much clearer what I am paying for.
RAY O BRIEN
Jan 03,2025I bought a oneplus7 pro phone that was sold as a B rating and I would say it’s more an A rating it arrived in 3 working days perfectly packed
SUZANNE THOMPSON
Jan 03,2025Brilliant customer service..product very good
Valerie Dunne
Jan 02,2025Perfect condition, on time. Everything as advertised, thank you
IVAN CORMICAN
Jan 02,2025Simple to use
Vincent Monaghan
Jan 02,2025Received 2 Dvd & 360 game very happy very good price, will buy again sometime 😁🤑
MANU HARLEA
Jan 02,2025you buy at a better price and the delivery is fast. I left a nintendo console today and in 30 min. it was ready so I took the money for it.
Margaret Kelly Thorn
Jan 02,2025All perfect down to delivery, condition, packaging, Working order, will definitely use again, thank you ☺️
customer
Jan 02,2025Does not work, poor quality control
MAURICE OLWILL
Jan 02,2025Quick and good comms. 5 year guarantee is great.
DAVE ELUK
Jan 02,2025I bought this used game for my Mario Kart loving kids as this is the closest I could find for Xbox One S. Despite the occasional disc read errors, the kids are enjoying it.
, , Dublin, IE
http://ie.webuy.com
Trish
Jan 04,2025Not happy at all . Ordered item in December still haven't recived it. When try track it can't track either