Checkboard

Hosted by David Simmons

4.0 (120 Reviews)

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Tenant, Landlord, Buyer and Seller property checks done the simple way.

Reviews 120

4.0

Out of 5.0

Mattie

Apr 14,2023

Superbly professional, punctual and friendly service. I had some issues with uploading/scanning My ID documents, I entered the online chat through the help centre and the matter was resolved and my ID check was finalised for my landlord within the same day, evidently they really care about and value there customers. Excellent 10/10 would recommend ✅👍

Simon Davies

Apr 05,2023

Quick and helpful agent, good service, although the initial process did take 15-20 minutes, not the 5 minutes stated in the first message, as pasting the link was a bit problematical and you need documents, passport etc ready which I didn’t. Thanks

Lucy

Apr 04,2023

The app is exceptionally frustrating, it does not work smoothly at any point. It kept going in loops, each section would get to a point and not work/session would expire even though you were trying over and over. I would refresh the app, go back in, it would not have recorded everything, start over. It would be saying upload a doc and then you would press okay and it would take you back to the address section having wiped your details over and over. Adding the address history dates via the calendar was not set up clearly- it would keep jumping to the present date but would not tell you what was wrong for another example. The id scan and face id i had to do 10 times plus before it worked, it would reject scan, then i would exit app and come back and it would then no longer say expired, but pending. Then i would come back and it would say expired. Took enormous amout of reverse engineering to figure it out, try guess what the app might to next. I would give up, come back when it was looping at a certain point and it would have erased the sections progress after previously telling me 'no internet' (whilst my wifi was fine on all other devices) and started looping. Had to get my parents to use the app too and it was even worse for them. Honestly worst experience ever. Never write reviews but had to say something.

emma berry

Apr 03,2023

Windile was very patient and helpful

Penny ridgeway

Apr 03,2023

Mr Zondo was brilliant on the telephone to me. I give him 5 stars. I do not like the app though. It is slow and frustrating.

Nicky Andrews

Mar 31,2023

Great service app was easy to use had one issue but Wandild helped very quickly and issue was resolved

Hacked Owl

Mar 30,2023

It was incredibly frustrating until I spoke to a customer service agent and then all went swimmingly

Danielle Dan-Egua

Mar 29,2023

The support is always on standby and eager to help. Wandile responded to my queries in a timely manner while offering helpful solutions.

Keith Bannister

Mar 28,2023

Both me and my husband , are extremely happy with the service from the professionals at checkboard, they were there every step of the way , if you needed them! Excellent! Mrs Bannister

Vive ifk Chaubey

Mar 22,2023

Letlotlo - Thank you for your help. I have been facing this since last night. You not only understood my problem but help me will quick resolution. You were really patient and help timely resolve my issue. Thanks once again and keep up the great work. Regards Vivek

Kate Hoare

Mar 09,2023

The support team was a massive help to me. I found the process very stressful - mainly because the requesting solicitor had no idea of how to use the app. The instructions they sent were not relevant and they didn't send me the vl link until yesterday after I realised I needed it and had to request it Some sort of instruction is needed before sending out to clients who end up floundering like I did.

Blake

Mar 06,2023

Super easy to use and simple to understand!

Genevieve Marsh

Feb 28,2023

Problem with sending my check to AV Rillo. Given advice to refresh/log out of app. No joy with this still having a problem Agent the said they could generate my report with my consent and send it for me. I gave my consent and the report was generated and sent. Very pleasant and efficient service much appreciated.

Uwaila Uwaechia

Feb 25,2023

Wandile was incredibly helpful in sorting out an issue, patient and calm ensuring they I understood what I needed to do to resolve the issue.

Emma Clements

Feb 23,2023

The app doesn't work on my Android phone so had to use my mum's iPhone and even then it would crash sometimes. I also I couldn't complete the job check as the screen wouldn't let me scroll down to save it.