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Reviews 27
Friend of Ted
Jun 26,2023From start to finish the team have been friendly and approachable, even with my persistent questions. Ours was only a small doorway and slightly out of plumb, so the time they took over the phone and online to ensure I was confidently ordering the right size was not only a great help but also peace of mind. The product itself is excellent quality and really does (even for such a small space) look beautiful. Our 'handyman' fitted it so no worries of needing a proffessional in. I really couldnt be happier and would have no hesitation in telling anyone to use these chaps.
SamN
Jun 01,2023Very happy with our bespoke shower screen. Our awkward attic shower is no longer. The screen is of beautiful quality and worth the money. We went with black hardware + it looks beautiful. You do have to measure yourself which is nerve wracking. We also had an issue with delivery however this was resolved swiftly by the team. If I could give 4.5 I would and I would definitely recommend.
Sue Marchant
May 11,2023We had a bespoke angled shower door made to fit our eaves shower room and from start to finish the whole process and service was simple, brilliant and cheaper than we had envisioned too. Would highly recommend this company to anyone needing an enclosure or door.
Molly
Mar 31,2023Our shower screen was not available anywhere in the size we needed, so had to have a made to order screen. Simon provided great service and all in all would certainly recommend.
Gwendolyn C
Mar 22,2023I was promised a delivery after 3 and 1/2 weeks and it has now been 8 weeks. I have been chasing and chasing and have not received a call back or email back to my numerous requests for feedback. I advised I had a fitter booked two weeks after the delivery was due and still no response. I will update when I hear something or hopefully receive a delivery. I hope I will not need to fight for my money back but will not hesitate to do so and report them to ombudsman. I would not buy from them.
Jason Inglesant
Feb 21,2023It all went really well with my order, from the design/quote page on the webpage, the cad drawing arrived for me to approve, right through to the delivery. All accessories were present and correct. All in all a positive experience.
Peter Burrell
Nov 12,2022Very pleased with the whole process. We needed an angled screen with a rectangular door to fit a sloping ceiling. The door and screen were delivered on time despite the van breaking down in a remote part of north Wales - very helpful and cheerful driver. The screen looks great in situ with very neat trims, handles, etc ... The glass is obviously heavy for moving around so that's one thing to take into account. The other thing is to check, double check and (if possible) cross-check measurements before ordering, especially if panels are angled or walls are uneven.
Tom Hughes
Nov 12,2021We chose click bathrooms because we needed a 3 sided shower enclosure and there's not a great deal of choice out there on the market. The design and ordering process was pretty straight forward and we took delivery broadly within the lead time. This is when we started having issues. Firstly, there were parts missing, we were then told that the parts we needed (to be the right colour) were out of stock. Click sent some equivalent parts in the wrong colour which i've had to spray paint myself. Next is the actual enclosure itself. In the interest of honesty here, i should disclose that when our fitter first attempted installation that 2 elements were completed incorrectly, but in their defense, elements of the fitting instructions are very vague and hard to follow. Even now having corrected those elements that were initially completed incorrectly (having been advised by the team at click), our enclosure isn't fit for purpose. The weight of the door panel causes the whole of the rest of the enclosure to tilt (not the hinges, the whole thing) as soon as the setting blocks are removed, thus meaning that the door cannot be shut and clangs against other parts of the glass enclosure. The ceiling support bars don't offer enough support to correct this. As a result, i'm having to resort to purchasing additional components (a wall mounted brace) just to try and make the thing stand up. I don't actually have a problem with the team who have been on the other end of the emails - my main issue is that i cant get through to them on the phone (they have obviously been given strict instructions not to hand out their phone number). Whilst sometimes the response is quick enough, other times you're left waiting a long time for answers, which adds to the frustration of the whole experience The bottom line - very expensive, fitting instructions very unclear, and still no shower enclosure... For this reason alone, if I could give less than one star I would
Consumer
Oct 05,2021We had a bespoke bathroom installed in our brand new loft conversion a year ago. Unfortunately due to oversight the body jet in our walk in shower was allowing water outside the shower area. Due to the shower being an unusual size we found it impossible to solve the problem with off shelf products, that is until we went to Clickbathrooms. They manufactured us a perfect fitting door matching our glass identically and the problem is solved. Excellent service, delivered ahead of schedule and the rapid response to our questions when preparing to purchase was absolutely first class. These guys are absolute professionals with amazing customer service and we just can't thank them enough. Absolutely brilliant guys. If you need a bespoke glass enclosure then I recommend you use this firm. So so happy! Thank you Clickbathrooms
April T
Jul 21,2021From our initial quotation to delivery we could not have asked for more, in particular the delivery driver was fantastic, carrying the door to our attic room which was not expected. Thank you.
Michael Lockett
Jul 05,2021We had a shower opening that the builder had built to an irregular size as well as being out of plumb on one side by about 25mm. So we ordered a made to measure door from Click Bathrooms. I have to say that the ordering process was straightforward and various queries and emails were all answered promptly before ordering. Once ordered we received our door within the quoted lead time with great communication from the delivery company. The door is now fitted and despite my concerns about it not fitting ( I measured it and you can't trim glass!! ) it is a perfect fit. Not only does it fit perfectly the quality of the fittings are first class too. We wanted a frameless door and this is absolutely perfect to achieve this effect and from a cost point of view was cheaper than some of the other framed options we looked at. All in all a great experience and I have no hesitation in recommending Click Bathrooms.
Tom Kavanagh
Jun 28,2021In retiling my shower enclosure, I decided to replace the tatty old Bifold door, and only later realised the space available due to the angled ceiling was too short (1700mm), and too wide for any off the shelf doors I could find. I spent weeks considering the options and got 3-4 quotes from Click for various options- 2 piece, angled cut glass, etc before deciding on a single piece door the whole width, and consistent height. Ordering a custom cut piece of glass is a little tense, as you really want the dimensions to be spot on, and I am happy to say my experience emailing back and forth with Simon was great- He explained to me exactly how the seals they fit would work, what clearance I would need, and all the other questions I asked, before placing my order- the opening in my shower is 3mm wider at the top than the bottom. Simon assured me with the dimensions I had given that the door would fit, and I’m pleased to say that it does, beautifully. From payment to delivery was exactly a month, and upon delivery it was all very well wrapped and protected, the man (I didn’t get his name!) helped me get it all the way up to the attic where it would be fitted. Fitting the door was a bit of a challenge, although I hadn’t realised there were instructions attached to the invoice. Perhaps a printout of the fitting tips page would be helpful for some customers. Fortunately the cut-outs for the brackets offer enough adjustment room, that after my first attempt would catch on the floor, I was able to put the spacer blocks under it and retighten everything. The handle, hinges and seals all seem to be of good quality and I’m very happy with the finished product, I fully expect it will last many years, and would be happy to recommend Click bathrooms to friends and family.
Richard Saul
Jun 28,2021Order for a bespoke screen was quoted 10-14 days. Finally arrived after a month, no apology or explanation. After it was fitted it was 8mm too small meaning the trims couldn’t be fitted to the door. The measurements submitted were correct, no answer to any calls you have to email which they don’t respond too. Then I get a load of sarcastic emails, abrupt phone calls and a suggestion that they could resend a panel at my cost ?!! No flexibility and very poor customer service from all I came into contact with. For a thousand pounds I’d expect better but after seeing other reviews it appears this is the norm. I’m sure they will reply to this denying my claims and passing the blame to me or my fitter…… make your own mind up by reading all the other reviews.
Stuart Latta
Dec 29,2020This review could have started very badly but has ended up being excellent! Some people have criticised them in their reviews; I believe that is very probably because of misundersandings, not poor service or bad workmanship. I believe they truly care about what they provide. At first, the communications were not very good, but it was worth sorting that out. They have made every effort to deal with what turned out to be a very unorthodox bespoke order for two screens. They helped me resolve the difficulties encountered from my preferred design of the screens; they were careful to make sure that I understood what was possible and not possible; promptly resolved the issues that arose; and the screens were delivered safely, courteously and carefully. The fixings and fittings are of high quality, are versatile and do their job very well. Getting the exact measurements of the opening is crucial to success. They prepare the working drawings for the glazing from these, allowing room for clearances, seals and fittings. Both screens are now fitted and look and work extremely well, The seals at the joins of the hinged panels are efficiently splashproof, but not entirely resistant to direct spray. Basically the screens, in normal use, succeed in preventing virtually all spillage. Their performance and appearance is even better than I had hoped. I am extremely pleased with the result and have no hesitation in recommending this product to anyone.
Customer
Sep 30,2020I emailed this lot on Tuesday late afternoon and received a reply telling me that they would send me a quote within 4 hours. I was sceptical due to the time of day and supposed that I would hear from them within 4 hours the next day. However, I got nothing so this is the email that I sent them at 17.15 this afternoon (Wednesday): Hi, This is a long 4 hours. If you can quote, please do so in the next hour. If I do not hear from you I'll assume you're not interested but it would have been more professional if you had said that you can't help me. Regards Mike Loughlin It makes me very angry that, at a time when small businesses are bending over backwards to get business and keep their staff employed, this one apparently couldn't care less about YOUR business. Inevitably, it makes me wonder about those people who have written positive reviews and how they manage to do so well. UPDATE:- I received the quote this morning at 09.20 after they sent an email yesterday evening to say their 'system was down'. I don't understand why a quote can't be sent via email if they can send an explanation by email about their system. Anyway, the quote is fairly competitive so, if you want a decent price but are happy for possibly poor communication, they seem like a likely prospect.
Alec Aspden
Sep 10,2020I recently bought a bespoke shower door from click Bathrooms. Customer service during these Covid times can be poor but I found communicating with Click very easy, all emails were answered within 30 minutes during working hours. Getting through by phone was a little more difficult but if you email first there was always a quick answer. My advice if you are doing the same and buying a bespoke shower online with click is as follows: There is no doubt that it is a nervous proposition because if your measurements are wrong then you only have yourself to blame. So it is very important to measure well, measure again, double check, have a brew, then check again. Delivery was only 1 day late to their schedule of 18 days from order. That said, I was contacted 2 days prior and we negotiated the delivery day and time. Steve the delivery driver was helpful on the phone and upon arrival. The door and panel are of excellent quality as are the fittings. Be aware, these doors are heavy so plan your build ahead and ensure you have battens to screw into. Fitting was fairly straight forward and those with good DIY skills should have no problem. Another tip is that the fitting instructions are attached to your original email invoice. Don't worry if they get lost in the inbox, click re sent mine within minutes of asking. I would definitely use again.
mike hadfield
Mar 01,2020Thankyou, delivered on time (10 days), superb quality which looks better than expected. Would definately recommend.
D F G
Feb 28,2020I ordered a made-to-measure shower enclosure from Clickbathrooms and, after about 15 days, it was delivered, within the promised timeframe. Two sturdy pieces of glass, delivered by their very helpful driver Steve, who phoned me a day or two before to arrange a delivery time and, on the day, called to tell me he had been delayed in traffic. The fittings (hinges,handles and seals), came via courier the next day. The enclosure was quite expensive but is what you might term 'high end', and now it is operational looks very smart indeed. I had no problems communicating with them for advice etc. - once I got used to their preference for email. On the day of fitting my plumber and self needed some advice: I sent an email and received a call from James within 15 minutes; good advice and solved our problems. A word of caution for purchasers of made-to-measure enclosures or doors: make sure you have the correct measurements and tell them of any problems with out-of-square apertures or walls out of plumb. As they say, If they know these things they can factor it in to your build. Another thing; these enclosures are heavy; get yourself a good fitter/plumber; I did and I am delighted with the look of my new shower.
Valdrina
Jan 03,2020Disgusting customer service. Every time you call the contact number provided on their web site you will be told to email them and that they will get back to you in 30 minutes. That never happens! I had placed an order for a shower screen that cost 1.2k in the beginning of November it is now now January. Not only has my item not been delivered but this company has complete disregard for customers care and communication. I have no tracking details no information no one will call me and I have no shower screen!
Mpt
Oct 09,2023Very pleased with the excellent service and the advice given to me by the team at Clickbathrooms, they answered all my questions promptly, and the quality of the bespoke shower door and fittings exceeded my expectations, I would have no problem recommending them