Coastal Debt Resolve
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Reviews 273
James Smith
Apr 11,2025I am so very pleased with Shanae. At first it was touch and go. The information being so heavy and all. However, Ms Shanae made it easier to understand by providing step-by-srep instructions on how to puck up the pieces and get my company back on track. Truly, I believe that had it not been for Shanae, I would have walked away from a very lucrative business due to the stress created by the high interest lenders. Shane helped me with more agreeable terms that I can handle. Coastal Debt is a great company to work with. They saved my business by creating a way for me to GET OUT OF DEBT! Truly I am thankful! They only reason I gave 5 stars is because 10 wasn't an option. Keep up the fine work guys.
Norman
Apr 11,2025Angie, is great! I'm currently still enrolled in the program, and she's been available to assist and help me every step of the way. She's a pleasure to speak with, very informative, great attitude, and great communication skills. Even when I had a misunderstanding and was ready to give up on the program, she took the time to calmly listen to my frustrations, recognize the misunderstanding, and re-explain it too me. Thank you Angie for all of your hardwork that you've done and are continuing to do!
customer
Apr 11,2025The communication I receive at least weekly if not more from Natasha Holder give me the comfort of knowing that they are working for me. There is not a time that I have called that she did not know what was going on this my case. Even when I have those fearful moments, she assures me that things are going well. She explains in detail where we are in the process, and she advocates for me if need be. Ms. Holder is the main reason why I can sleep at night.
Edward Dallas
Apr 08,2025Representative is knowledgeable and made me comfortable with the process. They do a real good job on the services they provide
Hope
Apr 08,2025It was a satisfied experience, I was nervous, worried of this program being that I didn't quite understand it. When I got the call from Yesilee Flores she was so informative and explained the risk and she was right as she explained it. They were very helpful and appreciate their business.
JEREMY MONTANA
Apr 08,2025Zack and Shenae have been super helpful and after the experience with DCG it’s nice have people that are experienced and able to guide me to the finish line
Melissa Mata
Apr 04,2025Our office, CCC, has really been going through a rough time. Alecha has been amazing with giving timely support in our dire circumstances. I really struggled in the beginning to trust the support due to my issues with my MCAs, but she has been with me every step of the way and provided support in ways that i wouldn’t have ever thought so that i can stay afloat.
LJS
Mar 29,2025After working hard for decades, I got caught up in the MCA Merry Go Round. I finally reached the point where I could no longer get new MCA's to pay off the old MCA's. So I began contacting the many MCA settlement companies you find online. I found Coastal Debt and spoke to them over a period of 3 weeks. What "sold" me on Coastal was the awesome customer service provided to me by Natasha. She checks in with me on a regular basis and make sure everything is going smoothly. Having tons of MCA's is one thing, dealing with the companies when you default is another. Natasha has been knowledgeable and professional, but what sets her apart is her awareness of the stress and pressure her customers as they deal with the endless calls and threats you get once you decide that you need to have a 3rd party company like Coastal take over settlement process. Thanks NATASHA !!
Josh Dixon
Mar 25,2025Horrible experience. Would not recommend to anyone.
Erik Landis
Mar 22,2025Angie was amazing! Give this lady a raise! She helped me through so much stuff with merchant cash problems! Thanks again!
Sharon
Mar 21,2025I'm so happy I found Coastal Debt Resolve. The process was simple and the people that I worked with (Ann was amazing) were compassionate, knowledgable and incredibly helpful in explaining everything to me. I highly recommend working with them.
Leo A Duran Jr
Mar 20,2025What the company is doing good at is having talented/ experienced and caring professionals deal with each and every individual as all situations are different. You have to be a people’s person to to even try to relate or have already been through a similar situation as me. Frantz Cerant who is my representative and is working with me to navigate me through my situation is an amazing human being that cares and is my cheerleader at the same time. I’m blessed beyond doubt to have him as a mentor and helping me navigate through my situation. Please give this man a promotion and a raise for his exceptional work ethic! Leo A Duran, Jr
Duane Brown
Mar 18,2025This company has helped me to get control of my MCA debts. The great staff( Alecia ) has made the process painless and she is the best at what she does.
Alissa Perez
Mar 18,2025I have had the pleasure of working with Alecha, and she has been exceptional. She consistently provides thorough, thoughtful responses to all of my questions and ensures that no matter how detailed, every inquiry is addressed with care and attention. Her patience and professionalism are greatly appreciated, making the experience both efficient and enjoyable
Cooper St Dental
Mar 17,2025I have had the pleasure of working with Natasha Holder at Coastal Debt Resolve and she has been a delight to work with. She answered all my questions and has explained the process about my debt situation thoroughly so that I felt at ease about how to handle my spiraling debt. I feel confident that my debt situation will be resolved and things will get better for my business in the immediate future.
Divine Shabazz
Mar 14,2025Kristel was very attentive to my questions and concerns. Very diligent in returning my calls promptly when she wasn't available.
Ron Kudera
Mar 13,2025Natasha has made everything super easy. She was a great help through this whole process. Answered all questions and walked me through everything!
Aaron
Mar 12,2025Heads up—I wish I'd found some genuine reviews instead of the overly positive fluff. For transparency, here's a rundown of my experience: Initially, the sign-up guy tailored his pitch to align perfectly with my age and hobbies, which initially felt reassuring but soon proved to be a mere smokescreen, obscuring the lack of substantial information. Our journey into this financial quagmire started with a deceitful broker rep who promised a zero APR for the second year on behalf of a bank—a promise that turned out to be completely false. The lender disowned the rep's actions, leaving us to face the consequences. Sadly, I believe I'm not the only one lured into securing a Merchant Cash Advance (MCA) under deceptive pretenses, which likely lined the broker's pockets with hefty commissions. When Coastal Debt Resolve stepped in to "assist" - we were not even a day past due, we just wanted help since we were wronged - the experience only worsened after the sales guy cashed his commission and handed us off to service: 1. They assigned me a representative oblivious to the salesperson's previous commitments and completely disregarded my concerns when I pointed out we had been misled or lied to by the Coastal Sales Guy. 2. Now, my only point of contact, this rep, introduced me to another agent who urgently pushed me to switch my credit card processing away from QuickBooks to their preferred provider – I assume for a processing fee kickback. 3. Upon contacting this new processor, I learned they wanted not only to handle my card transactions but also insisted on a complete migration from QuickBooks right at the fiscal year-end, giving us almost no time to prepare during a critical tax period. My office staff couldn't handle this in 48 hours at Christmas. The situation escalated further when they informed me the lender would freeze my QuickBooks and Merchant Services, which happened shortly thereafter. The slick sales guy never said a peep about this, they relied on a 3rd party to lay out the nasty facts of the process. Coastal's legal ties initially seemed promising, but when we were locked out of our funds and forced to pay a ransom to the lender for access, Coastal hesitated/failed to provide legal support and said that "the program doesn't work that way." They demanded $20,000 upfront or accumulated for legal fees and another $20,000 to start negotiations, warning me to brace for six months of collection calls, mail, and threats before taking action. (sales didn't mention this) The stress and misleading tactics make me question the worth of it all. After 10 weeks of paying Coastal $2,300 each week, we've seen ZERO support, just empty reassurances as we fend off collectors with no legal aid in sight. Despite contacting Coastal's legal team, who have ignored my plea for help, we continue to pay the Coastal Fees – which is more than the previous lender commitment. They don't care about small businesses, the stress, or taking money while we can't make payroll. They are bad for businesses nationwide; I can't understand the glowing reviews because putting an 18-year-old company out of business doesn't pull a solid review. My advice? Be wary. The exclusion of critical facts puts these guys on the same level as the unregulated MCA brokers they claim to differ from. If the sales process had been transparent, I could have made an informed decision; instead, I'm stuck navigating this mess with hefty fees and nothing to show. We should have never got in with these guys—proceed with extreme caution.
Judi
Mar 10,2025It wasn't a good feeling to come to terms with my bad decision to take on a high interest/high fees loan knowing that it was going to inevitably be the hardest thing to pay back. We were sinking fast. We are far from being done with this process, but I am very thankful to have Kristel helping me through. She has shown me kindness and kept me grounded through the process. Although this is still something I am not done working through, I do have a sense of calm knowing I can run my business without lingering fear. My journey with this is not over yet and I look forward to giving another review of how it all turned out. My journey started in October of 2024 and I've been able to make it to March without crippling my business with such high weekly payments. It's very humbling and I'm very thankful.
6700 N Andrews Ave, Ste 500, 33309, Fort Lauderdale, US
http://coastaldebt.com
WILLIAM
Apr 11,2025This company is amazing!! They are very responsive to your business situation and are willing to listen and take action!! I was taken advantage of from multiple MCAs!! Never again!! Natasha has gone above and beyond to take care and help!!!