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Model / Hobby Shop
Reviews 89
J. Dutch Holland
Feb 04,2023Quality models and a lot to choose from. Service was great. Will continue to purchase from collectibles R Us ltd.
John Batley
Feb 03,2023Superb communication, model superb, and fast delivery...
Philip
Jan 17,2023I bought two Scalextric cars from Collectables R Us for my son as a Christmas present, so he could play with them over the Christmas period. We only use the track every few years so, before purchasing, I checked with the salesperson that they would work on a digital track, out-of-the-box and without modification. The salesperson confirmed they would. After spending several hours building the track on Christmas day, when we tried to use the cars, we discovered that they wouldn’t work without a digital chip, so it was very frustrating! A few days later, I went back to the shop with the cars: immaculate, unused, in their original boxes expecting to receive a full refund. However, the owner refused. He almost gleefully pointed out that the receipt states “you can only return non-faulty goods for store credit or exchange”. As the cars weren’t faulty, he would not issue a refund – even if his member of staff had unwittingly mis-sold the cars. To add insult to injury, he said why should he believe I had first checked with his colleague – because “he didn’t know me from Adam?!” Salespeople sometimes make mistakes and mis-inform customers – that’s not the issue. This issue here is that all good businesses rectify their mistakes and treat their customers with respect. They don’t question the integrity of those spending money in their stores (in my case £99.98) in front of other shoppers. I supported his business by giving him my custom, something I certainly won’t do again and would recommend to others considering purchasing items at Collectables R Us to think twice. Buyer beware: if there’s a chance you might need to return an item to Collectables R Us, shop elsewhere!
Dragon Noodle
Jan 10,2023Love the punctuality and quality of shipping, and especially loved the update emails to keep me in the loop about what was happening regarding certain items.
Mark
Dec 29,2022Excellent stock. Excellent all round. Many thanks.
Simon Burd
Dec 18,2022A swift service when ordering online and my order was well packaged.
michelle cook
Nov 28,2022Have bought from this company on quite a few occasions always post straight away and husband always gets a kick out of looking through the catalogue and ordering with his vouchers very easy to do and if the number doesn't work just phone them up and they will sort it all out over the phone they are brilliant
SJ
Nov 15,2022Smooth from start to finish and greeted with a smile when collecting my item. Thank you.
Elizabeth
Nov 14,2022They did exactly as expected in informing me when the item was in stock and on collection.
Ciarán
Nov 11,2022Order arrived promptly and in perfect condition.
Nin
Nov 07,2022Surprised at how quick the process was especially as I required delivery outside England, to Gibraltar. I contacted them via 2 different social media platforms and they responded within the hour even though it was well after their closing time.
Nicki Edwards
Nov 02,2022Easy online pre-order. Good price. Prompt post-sale email update about collection date. Free collection from shop. In store staff were very efficient and friendly. All very easy and smooth.
alexandru ionut
Oct 28,2022My order was 1 Dom's brick grand national, scale 1/43 and I received scale 1/32
Rog Horton
Sep 07,2022Very friendly great experience will visit again
Stephen
Sep 03,2022Fantastic product and communication from the seller
Mohammad Dolati
Aug 29,2022I do not recommend them at all !!!
Ross Wootton
Aug 23,2022Brilliant stock fantastic communication and a wonderfully friendly community. Rapid delivery times too, very honest and helpful staff too. Lovely stuff
David Griffiths
Jul 26,2022Great service, quick delivery
Phillip Watson
Jul 10,2022Prefect delivery well packaged
8 Union Parade, Eden Shopping Centre, HP11 2BQ, High Wycombe, GB
http://collectablesrus.co.uk
Risto Knaapinen
Mar 13,2023The company helped to solve the delivery program, caused by Royal Mail. I received my order in good shape, but it took two months to get the product to Finland!