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At Column Rads UK we have over 30 years' experience in the central heating and plumbing business, and because we buy in bulk we sell radiators at prices than anyone in the industry!
Reviews 709
Greg Hockley
Jan 20,2022Refused to accept the return of 3 Nest smoke alarms as I had removed the cellophane from one of them. Clearly don't understand the UK consumer regulations under which they are obliged to operate.
Kat
Dec 27,2021I had a brilliant experience with Column Rads, particularly Sarah who went above and beyond to get my order to me and make sure I was satisfied. Overall the rads were great, there were a few I wanted to exchange due to inevitable factory defaults and Sarah along with the guys at Erith depot helped me to do so quickly. I would recommend using this company again, lovely rads and at great prices.
Anna Wray
Dec 23,2021Appalling customer service. I placed an order but confirmation and payment took so long to go through, I thought the transaction hadn't happened. I placed the order again later that day then both orders were processed and double the order was sent to me and charged to my account. Columnrads refused to pay my return postage even though the fault was at their end as their order processing was so slow. We had previously spent almost £3000 with them on other products. Awful awful company. Do not use.
Matthew
Oct 10,2021Radiator arrived badly damaged, our plumber thought it had been scratched and bent by a forklift. Column Rads refused to replace or refund.
Mr Lucas Fox
Sep 08,2021I ordered a raw metal radiator and a set of valves and when they were delivered I was very happy with the finish and quality of the product. I placed the valves next to the radiator and decided that I didn’t like the colour of the valves against the raw metal so I contacted Columnrads.co.uk to return the valves and swap for the same item but a different finish. Same value. They told me that I would have to return the whole package including the radiator as I had ordered both the radiator and valves as part of a package deal. Both valves and radiator were packaged separately so had obviously been picked as separate items. In my mind this returns policy is ridiculous and reflects very badly on the company and their aftercare. At this point the radiator was hung on the wall and I had waited for over a week for delivery so I asked them to reconsider the request but they were adamant that I couldn’t return just the valves. So I guess I’m going to have to buy another set of valves for ~£60. Shocking and surprising in this day and age. I’m tempted to bring this up with trading standards as I feel this may be infringing on my statutory rights.
Turley
Jul 30,2021I posted a review 16 07 21. Saying I was disappointed with the service I had received from columnrads. Since then they have been in touch and rectified the issue. So I am now very satisfied with the service received.
Lou
Jun 27,2021Great quality radiators, great customer service and all arrived in a few working days.
EJ
May 13,2021Great price for quality radiators. Arrived quickly and very friendly on the phone.
Steve-D
May 09,2021Radiator was found to be damaged after unpacking. Contacted customer service, E-mailed photos of damage. New radiator delivered next day. Excellent.
Lisa
May 01,2021Ordered my bespoke to column hammered volcanic radiator and valves. Was quite unsure of the spec of this item so called customer services a few times. The lady I spoke to was fantastic and didn’t make me feel like an idiot. Pleasant and I’m now considering purchasing my second radiator for the hallway from this company thank you very much for making this a painless and enjoyable process
Kerry Hounslow
Apr 19,2021Would definitely not recommend, poor customer service. Ordered a vertical radiator, after waiting for 4weeks i tried to contact them to see where my order was. As i could get my response from e mails or over the phone, i put a resolution in to PayPal. The company then contacted me being very rude, telling me if i didnt remove the resolution they wouldn't send me order. Explained they needed to contact paypal and explain where the order was. So after about 5 weeks now they have cancelled my order, still with no contact. Absolutely disgusting,
Carlos Alarcon
Apr 15,2021This company provide bad quality products and do not respect the guaranty.
S.Mac
Apr 08,2021Had to chase up my order as hadnt heard a peep since i paid. Was expecting delivery on Tuesday 6th, got a call with a time much later than expected so they said they would deliver Wed 7th and i would be called 45mins in advance. I wasnt so missed delivery then got abuse from delivery driver who was also a liar. Chased the office to get this rectified but no call back from a manager at glasgow depot. Plumber still charged me and I have no radiators which they dont seem to care about so iv had to cancel my order and source elsewhere
Neil McBennett
Mar 27,2021I ordered a standard size column radiator in the standard grey colour. They were incapable of dealing with this and sent a white one instead. I had a plumber booked to install it so I have lost time and money. I'll be getting a refund and going to another company. luckily there are loads of alternative suppliers so I'll use one of them to buy the remaining 8 radiators.
Ben
Mar 17,2021Placed an order for 16 radiators (just under £4k) and was called after placing order to confirm delivery would be made this Friday. Contacted the day after to be told it would only be a part delivery and there are delays of up to 8 weeks for some items. I can't understand why payments are being taken for items that are not in stock and there is no clear note on columnrads.co.uk that these items are not available. Requested a refund and will have to purchase from an alternative supplier.
Gands Grist
Feb 13,2021From start to finish the process of selecting then buying has been exceptional. The radiators (now installed and working beautifully) are stunning - great for throwing out heat and extremely attractive to look at. The customer service was very good indeed - they went beyond the call of duty when I mistakenly ordered the wrong valves, delivering the correct ones the next day. I am thrilled with my purchase.
Tracie
Dec 11,2020Our radiator was swiftly delivered but unfortunately had been dented. I contacted their customer services where Natalie responded quickly and professionally. the next morning a replacement radiator was delivered. Both delivery drivers were also excellent and very pleasant. A really professional and friendly 5 star service
Neil Willmott
Nov 28,2020I had better service from Column Rads than I’ve ever had from any other company, ever. When we had a small issue with an item each of their staff who we spoke to just would not give up, and each of them went way beyond what was reasonable for a company to do. Even after a month since we dealt with them I’m still stunned at how good they were. It’s a shame we can’t award more than 5 stars. Amazing.
P Elton
Nov 20,2020Awful, awful & awful! Bottom line is Columnrads customer service is..,.wait for it....yes, awful! It had taken over a month (24 working days) for a custom sprayed radiator still not complete and in my house! I was sent 2 emails: one for the order & then another the next day saying it had been sent off to be sprayed. Then NOTHING. I rang two times when a month had gone by and was fobbed off & told that it was “in transit”. I hadn’t received any updates via any of my inbox’s. I then asked to speak to a manager called Tracy who was...well...a delightful woman...NOT. The ‘manager’ was extremely rude & was refusing my refund. On the website it said UP TO 20 working days which by 24 I had given up as nobody actually seem to know where the radiator was. They have now changed there website to 30 days which just says it all. I wouldn’t of minded a longer wait if only I was kept informed and I didn’t have to speak to somebody so rude. I also appreciate that Covid has delayed the country, however both columnrads & the company who spray both continue to work through the pandemic. No doubt they will either a - not reply to this or b - claim otherwise against what I have said. LUCKILY I opened up a case with PayPal and they had all the information and after speaking to both parties, sided with me & sent me a full refund of £177 👍 It says it all! For the customer service alone...DO NOT BUY FROM Columnrads! 😁
Danielle
Mar 04,2022Update: After a phonecall and an email trail the company have agreed to send a replacement next week. I had to be very persistent. Make sure you research your consumer rights. Update 2: the new radiator went was also damaged, I would say worse than the other one so we have returned. We are now awaiting our refund. Towel rail radiator arrived damaged and we were told that the marks would polish out. The enamel had completely been removed from the corner of the towel rail there was no way this could be fixed. We asked for a replacement and were refused. Poor customer service and from these reviews it looks like we are not the only ones to have experienced this.