Cycleplan
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Reviews 900
Becky
Jan 08,2025Don't bother insuring with CyclePlan When my double locked (with angle grind resistant lock) bike was stolen from my property I was gutted, but thought I had a comprehensive insurance policy that would cover it. I was wrong. CyclePlan did everything they could to get out of covering it, despite me following the instructions in the policy. I don't know who the bigger crooks are, the thieves or the insurance companies that sell you these policies. When I do eventually save up for a new bike (which will take me months) I will not be insuring it with CyclePlan.
Mr Peter Thorpe
Jan 07,2025The website was clear and easy to use. The different options available were clearly displayed allowing me to make the correct choice for the cover I require.
Linden Purvis
Jan 06,2025Cycleplan are a very easy company to deal with, very straightforward to handle all my questions.All done and dusted very efficiently.
Paul Rundle
Jan 04,2025I was able to speak to a real person who was friendly and knowledgeable.
Ms Loretta Mc Donnell
Jan 02,2025Clear explanation of insurance and very cheap for 1 year
StephenDunn
Jan 01,2025Easy and cheap
Mark Postma
Dec 28,2024Renewal was an increase on previous year. Price comparison website showed better deal elsewhere, which turned out to be half the price.When will these people ever learn that customer retention is just as important as new business?
Rik Middleton
Dec 28,2024I was able to speak to an advisor and decide on the required level of cover quickly. It was less expensive than expected.
Article Nine Ltd.
Dec 23,2024Easy process
Andrew Smith
Dec 18,2024Incredibly helpful and sympathetic member of staff (Josh) made the whole process painless
Marc Monis
Dec 17,2024The terms were clearly laid out, and setting up a plan was also fairly simple.
Chris Marsh-Hilfiker
Dec 12,2024I've been with Cycleplan for 10 years and have generally been happy with the company. Pros: - When my bike was stolen, it was dealt with and compensated with minimum fuss. - The Heads of Terms are very clear. - Responsive customer service team Cons - Automatic annual renewals at quite high increases - Having to contact customer services to stop automatic renewals. - High fees (equivalent to a year of policy) for any amendments. - Can't/Aren't willing to match Cycleplan prices founded on comparison sites.
Tony Walker
Dec 08,2024Best price with more covered than any other company.
Brian Bundy
Dec 05,2024Reasonably priced
Alondoner
Dec 01,2024Simple, clear process.
Mrs Louise Lockey
Nov 29,2024Good service not pushy and I could add on cover as required
Alexander Krause
Nov 27,2024Would love to give 0 stars if I could. Spent over a month deliberating my claim of my bike stolen from my balcony (locked with a silver-grade U-lock) and finally got back to me that they would not compensate me based on a small technicality. Customer service was slow and unhelpful, no refund was given or anything. I'm out 65quid, my bike is stolen, and there is nothing I can do. This insurance company is nothing but a legal scam.
Patrick
Nov 16,2024Renewal was too expensive. You claim you won't be beaten on price and got beaten by yourself after just 3min googling. The online platform is a joke with minimum handling options: everything that's worth doing ends up having to be done through customer service.
Nick
Nov 14,2024I was a customer for around 7 years, with a premium of £9 a year. I moved country so I tried to cancel and suddenly they want to charge a £30 cancellation fee (more than 3 years worth of premiums). For anyone wondering, just email them with intention to stop automatic payments and then they don’t charge you this ridiculous cancellation fee. Total joke and a great way to ruin what was an otherwise fine experience.
The Royals, Altrincham Road, M22 4BJ, Manchester, GB
http://www.cycleplan.co.uk
Seonaidh
Jan 10,2025Recently bought a bike for my son and foolishly signed up for the free insurance which came with it. This turned out only to be a 2-week introductory. Fine, I thought, I have our bikes covered with house insurance. However, I was soon bombarded with emails and unsolicited phonecalls on a daily basis so much so that I had to block their number and report it. Here's a hint, if a person does not engage with your email or answer the phone to you, they are not interested in your product. Having read some of the reviews below that state the cost of insurance climbs sharply after the first year, I'm content with my decision.