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Reviews 614
Amanda
Feb 01,2020Great quality and customer service
ashleysathornton
Feb 01,2020Upon beginning feeding my 2 dogs Darwin's, I noticed the results the most dramatically in my shih tzu. Before Darwin's, she was 28 pounds (vastly overweight), and her skin was always pink - I thought it was her natural color. Within a couple weeks, her skin color changed to normal, something I had never seen in her 6 years of life, meaning she had been suffering from inflammation her entire life! Within a year, she was down to 16 pounds, a very healthy weight for her. Her fur is also as soft as a puppy, and she's now 9 years old. While the physical effects weren't as apparent in my yorkie, she has the energy of a puppy, and she's now 13. Three years of Darwin's has had a tremendous positive impact on their health, and I refuse to go back to feeding them kibble!
Ms. LINDA DANIEL
Feb 01,2020The food is great. My dog loves it and is in very good health as a result. Customer service is excellent, deliveries are on time, the website is easy to navigate when changes are necessary.
Tom
Feb 01,2020Overall , I am very happy with Darwin’s Naturals! I feel better about feeding my two dogs raw and I enjoy having a pre-made option with the correct balance of muscle and organ meats as well as vegetables and fruits. They love it and have become leaner and healthier. IT IS EXPENSIVE for 2 larger dogs- without my dog trainer discount it would be prohibitive for me. The juggling of frozen deliveries to make sure I can receive it and freeze it is occasionally a pain. Online delivery management helps and having a big enough freezer gives me a bit of flexibility.
Rhonda
Feb 01,2020Overall, I’ve had a great experience with Darwins. My pet enjoys the food and I find the quality to meet high standards. I do occasionally have issues receiving an accurate order. Those issues have always been resolved but have left me without food on occasion. I’ve learned to order more so I don’t get into a bind if a problem arises. Again - overall a great experience!
Lori B Girshick
Feb 01,2020I have 7 cats on raw food, though they don't all eat the same exact brands (textures and proteins). However, Darwin's is the favorite. Because I live in Arizona I do worry about the defrosting issue in the long summer months when items are transported all day long in 100+ heat. I have only had a few problems, so usually it works out fine.
Nila
Feb 01,2020Excellent customer service and meat selection! They are the best!
Michelle C
Jan 31,2020My 9 year old cat had been throwing up for months periodically; once a week, then twice, then suddenly it was daily and multiple times a day. Took him to the vet and ran his blood work, the vet told me he was in advanced kidney failure. He gave me sub-q fluids to do everyday for a week and said if he made it through that he'd figure out the next steps when I brought him back in. I'm all for saving my cat's life, but I couldn't afford to keep taking him to the vet for $200 a visit and I'd already been there twice. I couldn't do the fluids on my own, his blood work showed he was in stage 3 failure from what I could gather. I scheduled the appointment to put him down because he was so severely underweight and was puking nonstop, but I wanted to figure out what I'd missed, so I started doing some research. That's when I found Darwin's Intelligent Feed. I was feeding my cat some fish-based dry food, then after reading all night I realized how much I'd messed him up his whole life. I printed the prescription form for the kidney support Darwin cat food and took it to the Vet and told him to sign it...he did, and said "Never heard of them. But if you want to try it, I'll sign the prescription." I cancelled the appointment to put down my cat, but when my Darwin's arrived, my cat wouldn't touch the chicken. He flat-out HATED it, even when mixed with more tuna than Darwin's. I fought him for a week and he would still avoid it like the plague. He was nothing but bones and fur. I finally took it upon myself to unceremoniously shove the tastiest bit of Darwin feed I could into his mouth as a last-ditch effort. He spluttered and hated me all day, but he started eating the tuna-mixed-with-Darwin's very slowly, eating more each day. And that was eight months ago. My veterinarian had barely given my cat a week to live, and yet now my cat is playing again and the puking has reduced by 90%, maybe once a week. His kidneys are still in severe failure, but Darwin's Intelligent Feed has kept him happily alive with what kidney function he has left. I give all credit to Darwin's, they are the only company that has the phosphorous-binding raw diet that my cat needed to live. I recommend them to everyone now that has a pet. Thank you Darwin's, and thank you for giving me my cat back.
J Pate
Jan 28,2020After our other raw food provider suddenly went out of business we scrambled to satisfy our young bengal cats. Darwin was the answer after several fails. While I appreciate several facets of the company including their easy website ordering I have had some not so good experience with their packaging, bone fragments and delivery issues. When I have contacted customer service on two occasions it was less than ideal customer service. Empathy and customer first protocols are not prevalent here. It's to the point where I have stopped expecting improvements from them for now. If you're looking for Amazon like service you may want to reconsider. But for now, my babies are content and there aren't many other new entrants into the raw food space to consider switching. Come on Darwin - customer first always!
Sarah Greenlee Aulisa
Dec 19,2019Do NOT buy from Darwin's Natural Pet Products! In November (2019) one of my cats was holding his mouth open immediately after eating breakfast (Natural Selections Chicken Meals for Cats from Darwin's) and was pawing his mouth and wincing in pain. My husband and I assumed it was a cracked tooth since he is only a 4 year old cat and shouldn't have any dental issues yet. Since it was a Saturday, we decided to take him to an emergency hospital for pain medications until we could get him into our regular vet for a dental. The emergency vet didn't see anything overtly wrong with a general oral exam except some potential swelling on the roof of his mouth way in the back. We got our pain medication, some antibiotics and a $300 bill. We then took him to our regular vet a few days later, had an initial consultation with the same findings as the emergency vet. We decided to do a dental as more of an exploratory option, had the pre-op blood work pulled and and he went down for his dental procedure a few days later. After the surgery, my vet contacted me to let me know that the issue with his mouth was that a foreign object was lodged into his palate almost to the bone causing 2 teeth to be removed (one a major carnassial chewing tooth, the other having to come out due to mobility issues from the first tooth being removed). She said it was a piece of bone from the food we feed him. My vet is very familiar with Dawrin's products as she feeds it to her own cats. She was very upset that there was a bone fragment big enough in the food to cause such damage. She contacted Dawrin's customer service department and let them know that even though this piece of bone was within limits of their allowed bone fragments (1/4 of an inch), this was clearly a hazard that should be reevaluated by their formulations department. I also reached out to let them know how upset I was that my cat suffered as he did and how much money I had to pay because of the bone fragment in their food (almost $2000 total including the emergency visit, pre-op consult and surgery). Bottom line: every company makes mistakes, has to take constructive criticism from clients and then adjust accordingly. I understand that. I even understand that a company needs to protect itself from potential fraudulent claims and requires all of the information possible before agreeing to pay for any damages. I contacted Dawrin's anticipating them to be cautious at first but once I provided the proof (pictures of the hole in my cat's mouth provided by my vet, bills, medical records and a veterinarian's statement), I expected them to be extremely apologetic, genuinely upset for what my cat and my family had to go through, and convince me that they would reevaluate the size of their bone fragments (or at least put a cautionary label on it). I understood there would be some negotiations since I expected some sort of reparation for the pain and suffering of my animal but knew they wouldn't pay for the routine services that come with a standard dental at my vet (my cat also had a third tooth removed that was not diet related). I did not, however, anticipate the complete lack of accountability or responsibility Darwin's has shown over the past few weeks. It became clear very quickly what sort of company Darwin's was. I spoke with Linda O'Brien, Customer Service Manager, from November 8th until December 12th.Throughout the entire time, Linda was incredibly slow in her replies sometimes waiting 3-4 days to return my emails requiring me to reach out to let her know I was still waiting. Either there are so many customer service issues she couldn't get back to me or my situation was not a priority. I don't know which one is worse. Not only were her replies untimely, Darwin's was not the least bit accommodating or sincere in their apologies. Instead, it seemed as if they were immediately trying to see how they could get rid of me by paying the least amount of money possible. Instead of them encouraging me that they would do everything in their power to prevent this from happening to another animal (something I'm sure ANY other pet food company would have said), they continuously fought and denied all charges and then insisted I would only receive minimal compensation (an "act of good faith" as they called it) if I signed a release form and kept quiet about the whole situation. Also, the tone of their emails and the release letter made it clear that Darwin's does not and will not take any responsibility but instead points the finger back at the consumer. They made it seem as if I'm a 'money hungry' pet owner who's only concern are my vet bills ("We are indeed sorry for the stress you experienced with Leo's dental issues, and the expense. As pet owners, we can all commiserate with the costs of pet ownership and how they can [be] onerous and hit at unexpected times") and who's 'inept' animal was injured because he is unable to eat properly ("Some [animals] have more difficulty than others with eating meals with intentionally ground bones"). I guarantee the problem did not fall within the scope of my cat's ability to chew but with the hazards in the food Darwin's sells. I also do not appreciate that they assumed this was only about the money for me and not about how much my cat suffered. Worst of all was their release form. In it they referred to my CAT as a dog and even had a typo with another animal's name! My cat's name, Leo, was referenced a few times as was a dog named "Bently!" It doesn't get more unprofessional or insincere than that; especially since in the letter they very clearly state that they "have not had any other reports of DOGS with similar issues on the meals that Leo ate, and we have no reason at this point to believe that there was anything wrong with them." Their clearly template release form, that they didn't have the courtesy to proof read, says otherwise. Seeing that Darwin's has enough issues related to the health of their consumers to have a clearly template release form and the fact that they don't have any accountability or understand the responsibility that comes with providing food for people's beloved pets, I decided not to sign their letter and decline their "act of good faith" money. I intend to do everything but keep this matter and letter confidential and I now feel it is my responsibility to warn other pet parents of Darwin's unsafe food and their appalling customer service. So, purchase Darwin's at your own risk as I am sure their values do not align with most pet parents. Please let me know if you would like the email thread, release letter, or a picture of my cat's mouth. I intend to provide all of the necessary information if it prevents another animal from going through what my cat went through.
Rachel Kay Ortiz
Dec 18,2019Our cat loves the lamb! However, the chicken has large bones in it and he has almost choked to death on a couple of different occasions. I will not be feeding him the foul flavors anymore - the bones are not small enough for them to swallow and not large enough for them to chew on.
Megan Elizabeth Moore
Dec 18,2019I’m having a customer service nightmare with this company. My dogs have been eating raw grinds for months. I wanted to try Darwin’s because it’s a little more cost effective than my other raw grinds. Plus I saw the ad pictured on their Instagram, “50% off entire order”. That’s an amazing deal, of course I’m excited to start off with this company at 50% off and free shipping. The website clearly stated “20lb MINIMUM” in multiple places which was fine, because I wanted to place an order of 50lbs as shown below. At checkout my finalized order summary said that I would receive my introductory order of 50lbs of Darwin’s meals for $115.75. I thought this was such a great deal that I recommended this company to my friend who also feeds raw grinds. She was also more than happy to place an order through the company and start a reoccurring order with them. Her order was just under 50lbs and around the same price and mine said it would be. Saying no where that there was a limit on the introductory 50% off order. When I got my shipment I thought the box felt very light... upon opening it I find only 20lbs of meals not 50. Then see that my card is only charged $42.80. This is not what I ordered, this is not what my order summary said I would get when I placed the order. I emailed the company to let them know and they said that the introductory order is limited to 20lbs.... It never said this during the 50% off promotion once on their website or on their ads for this promotion. It stated that I would get my INTRODUCTORY order of 50lbs for $115.75 throughout my entire checkout process very clearly. My friend got her package and the same thing happened, she got only 20lbs of what she ordered and emailed the company. She only had to email them 2 times before they emailed her back saying the rest of her 40something lb order was being shipping her to right away at the 50% off with free shipping! I did not get this response from the company. Over and over they keep saying ” We apologize for the misunderstanding any confusion.” “I do apologize that we were unable to fulfill your request for a fifty pound introductory offer” “The offer was set up with 20 lbs being the minimum, however if you have screenshots that show differently, I would be happy to share those with our Marketing Team and also my Manager for resolution.” Their website clearly stated what my introductory order would be. It is not my fault that marketing failed to put any limits or disclaimers on the ads. It is not my fault that the website failed to have a disclaimer anywhere during this 50% off special throughout the checkout process. It said that I would be charged $115.75 for my introductory order of 50lbs. The person sitting right next to me who ordered after me, that I had order through this company got the rest of her order while I’ve been emailing Darwin’s customer service for a week about this. False advertisement and inconsistent customer service. They also canceled my reoccurring order and terminated my account without asking or letting me know.
Denyse
Dec 13,2019I do not like to be negative, so this is more a warning. I tried to cancel verbally 3 times as to log in to your account there is no such option to do so. I finally had to contact my credit card to block Darwins. The unfortunate thing is I do love their product and so did my Bengals and as I explained to them for medical reasons I had to change their diet. I don’t feel this is good business to make it so difficult to cancel.
Brenda
Oct 09,2019Incredible product and incredible customer service!
Nichole
Oct 08,2019I am a Pet Food Nutrition Specialist and if you cannot make your own raw food for your pets, Darwin's is one of the nutritionally best foods I have found. I wish the main ingredients provided adequate vitamins and minerals so synthetic versions did not need to be added. I have a picky kitty that won't eat the food occasionally. I have found that when this happens, the food has a sweeter smell than normal. Occasionally, the beef or lamb dog food is not ground up as much as the other varieties and my dog doesn't like the lumpy texture. Switching from a kibble & canned kitty food diet to Darwin's has naturally treated pododermatitis (an autoimmune disease) for one of our kitties. The other kitty is softer, no longer has gunk in the inner corners of his eyes, and is so much more active!
Anthony
Oct 08,2019Great service, great quality.
Janice
Oct 07,2019My German Shepherd was unable to digest any food off the shelf. Trainers and breeders recommended raw food with raw chicken or turkey necks. A friend recommended Darwins several years ago, and here we are. It includes the vegetables I used to blend for him as well as the high quality meats. Cairo has flourished with Darwins. He's nearly 8 and still has the energy of puppy. I wouldn't change a thing; great quality, delivered on time, and super customer service with wonderful people. What's not to like?
Amanda
Oct 07,2019Great food for my cat! My cat suffered from chronic diarrhea for over 18 months while my vet tried every test possible they could not figure out how to treat him. We tried numerous different prescription diet foods, none that helped him. Finally we found that a daily steroid pill was the only thing that helped his diarrhea. I was not comfortable giving him a daily steroid pill (which causes negative side effects) and so I finally tried Darwin's raw pet food. I stopped giving him the pill the same day I gave him the raw food. His diarrhea went away IMMEDIATELY! He is now healthy and has gained weight and no longer has to take the doctor prescribed pills. I could not be happier with this cat food.
Elizabeth L.
Oct 07,2019My dogs love the food. It always arrives on time. I like that the boxes are sent back and re-used. I do think that the meat to veg ratio is a little low.
Julie
Feb 01,2020I started my dog and cat on Darwin’s several months ago and they LOVE it. I feel good about feeding them high quality food.