Here at DCTUK, we pride ourselves on providing quality service to match the quality of our products. We know how important it is to get things right, which is why we offer free carpet tile samples across all of our carpet tiles to provide you with the true nature of the products before you commit to purchase. Something that we understand the importance of.
We know that quality matters, so we don’t deal in seconds as they can be of varying quality, and come with little or no guarantee, and as such this is something we have never felt comfortable offering to our customers. Instead, we use our exceptional relationships with manufacturers to ensure that we can get exclusive prices to pass on to our customers. This means we are able to offer exclusive prices, aswell as have special offers available on certain ranges of carpet tiles.
We aim to add a personal touch to your choice of carpet tile, so whatever the project, please feel free to contact us and we’ll be more than happy to talk through your requirements.
Products good and instalay fine for the tiles. Delivery made in two separate lots as tiles out of stock, and the latter about a week after the first. This necessitated phone calls to establish situation.
Excellent tiles delivered exactly on time very well packaged Thank you
Great variety of choice at very competitive prices. I found Lisa, on line customer service, very prompt and helpful with practical advise. I have recommended the company to my friends. Loredana Akhtar
Could not be better. Ordered samples on a Tuesday morning and they arrived first post on Wednesday morning. Beat that.
I would recommend this company for every aspect of service, price and quality product.
I was a bit apprehensive about carpet tiles, but starting with customer services attention, receiving samples next day and very fast delivery and being informed to progress step by step. The tiles are really great quality and easy to lay (can't see a join). I would certainly highly recommend this company and the products. Thank you.
We were pleased with the quick delivery of the tiles and they look good and quality it excellent
I needed to call a couple of times as well as using the online chat. The patience shown, the advice given and a quick delivery all point to one of the best online transaction I've experienced. Can't rate them highly enough.
Sample of carpet tile was sent on request. The order was processed quickly by very friendly and approachable staff.Delivery time was given within a one hour window and arrived as promised. Very pleased with overall experience.
We used DCT for a second time because we were so impressed with their level of service on their first order. However as I write this review we are awaiting confirmation of the second order delivery, 'we'll definitely deliver no later than Friday', and it is now Thursday evening! Expected better. DCT have got some very dedicated people, and some very user friendly sets of operating parameters. But when the tiles aren't in stock, expect no better than the worse!!!
I ordered my Heuga tiles via the internet and phoned to confirm delivery. The price was good. A delivery date was given with approximate time of delivery and it was exactly as expected. I have used this supplier before and would, and have, recommended them to others.
I began by requesting two sample tiles, which failed to arrive in the first week (but subsequently did so after twelve days.) DST phoned me to ask my opinion on my chosen tiles which of course still had not arrived. The agent said she would ring again after a week. I then received an email from customer services asking my opinion on the sample tiles, and I responded by stating I was still awaiting them. The response was that another sample set would be dispatched immediately. The duly arrived two days later. I approved of the samples and placed an order which was delivered within 48 hours. The actual sale was efficiently dealt with and the correct goods arrived. One point is that there were no instructions with the tiles and although I did not need them having layed heuga tiles several times, I think a novice might experience some difficulty.
Samples helped me choose, and delivery was quick and as expected. A lot cheaper than elsewhere. Very pleased.
Ordered by phone with very helpful and friendly guy. Carpet tiles arrived very quickly. No problems.
All as above very pleased
Prompt delivery - product as advertised - excellent service
Excellent service. Delighted with product.
Excellent service. Very fast delivery.
Very pleased with the tiles. They are very easy to cut and love the "spice" colour. Very fast delivery.
Janice Langley
Apr 22,2015Carpet tiles very good quality & much cheaper than those sold in stores. I would recommend this Company to anyone thinking of buying carpet tiles.