Here at DCTUK, we pride ourselves on providing quality service to match the quality of our products. We know how important it is to get things right, which is why we offer free carpet tile samples across all of our carpet tiles to provide you with the true nature of the products before you commit to purchase. Something that we understand the importance of.
We know that quality matters, so we don’t deal in seconds as they can be of varying quality, and come with little or no guarantee, and as such this is something we have never felt comfortable offering to our customers. Instead, we use our exceptional relationships with manufacturers to ensure that we can get exclusive prices to pass on to our customers. This means we are able to offer exclusive prices, aswell as have special offers available on certain ranges of carpet tiles.
We aim to add a personal touch to your choice of carpet tile, so whatever the project, please feel free to contact us and we’ll be more than happy to talk through your requirements.
sent me an offer on a Saturday,(you open M-F)which was not honored free delivery was given.I am happy with the service I received, an observation is the 2 boxes had split open as they had no secure strapping
Excellent customer service
I ordered carpet tile samples, but they must have got lost. I contacted DCTUK and Kerry kindly resent them. I received them the next day and put my order in. I received the fab tiles within 2 days of ordering. Great service and carpet tiles. Thank you.
Excellent service
Absolutely brilliant, always use the team at DCTUK for our carpet tiles. Great products. Ordered 11am Monday delivered 10am the next day. Spot on!!
Enquired about specific flooring which sadly had been discontinued. However sales team were excellent they looked for flooring that could be a match, sent out samples. They arrived very promptly too. They were so helpful and there was no pressure. I really appreciated that.
Requested samples 3 times. Three times promised, but NEVER sent.
Really happy with the speed I received my samples, would defiantly purchase from again. Great choice and fab service, thank you!
Tile samples received in good time.
Brilliant service. Great choice of samples. Very easy to order and extremely prompt delivery. Very impressed with the quality of the samples. I will definitely be ordering from them when the time is right.
Ordered some carpet tile samples. Arrived quickly and the customer service was good
Hi ordered two samples which came within 2-3 days. I had a follow up email and stated they would honour sale price. Unfortunately they did not suit my decor. Personal follow up a rare experience niw without being pushy
i ordered a free sample from off the web page. i then got a call to confirm followed by a confirmation email. everything they said they would. great service and customer care. its a shame we did not win the job as would have placed the order with you guys.
I asked for some samples and received them by return. Very impressed by the samples and the service.
Fandovey dosey
Daniel at DCTUK was fabulous on both occasions, helping me find the tiles initially and then find me an additional two boxes when I didn't order enough. I cannot recommend DCTUK enough. Thank you. Will definitely be using again.
Brilliant is all I can say, ordered Friday delivery Saturday job finished Sunday. Fantastic company
PERFECT! From ordering to delivery! Could not have been better
I wished to buy tiles an adhesive but wasn't sure which was the correct adhesive. I had selected a £50 adhesive but telephoned to confirm my choise and was recommended a £95 one. We duly took delivery and subsequently started laying the tiles. The adhesive didn't dry so I telephoned and was told that the adhesive was correct but my floor was wrong. It's the only floor that I have so how can it be "wrong" ? Seemingly, this adhesive doesn't work on painted wood which is what I have. If the surface is relevant, why wasn't this a question when I asked for a recommendation? When I pursued this line of enquiry I was asked if I had proof of the advice. Thanks to their help I have £95 worth of adhesive that I can't use and time wasted laying 40 tiles and then lifting them and cleaning off the adhesive.
David Harris
Nov 25,2021All though DCTUK we’re in the end unable to fill my order they were very helpful, moreover they promptly refunded my payment.