DecorativePlumbingPros
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Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more.
DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market.
Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Reviews 152
Lori L
Nov 27,2024I ordered two items and you sent me one of the wrong item. I tried to email the email address on the invoice and it rejected. I tried calling the 1-800 number and it is out of service. I left a message on direct phone number I found on the internet and no one returned my call. I would not order anything from them again
Shera F
Nov 18,2024Excellent customer service.
Bruce Wilson
Nov 16,2024Item as described. Reasonable price and shipped promptly
Neil Segall
Nov 07,2024Great website, vast selection, prompt shipping
tony carbayo
Oct 07,2024Customer service was superior. My issue was resolved immediately by a manger that understands the value of customer satisfaction. I will return. Tony C
Jana
Sep 22,2024I ordered brass but it is nickle
Alice Lau
Aug 04,2024Products are what is expected. I have it a three star because I made a mistake on my shipping address. I emailed customer services but no response. Luckily, I am able to write to my neighbor to retrieve my item.
Don Chaplin
Jul 15,2024Great service! Highly recommended!
Hovey Construction
Jun 22,2024I ordered a part to repair a clients plumbing. Purchasing completed with no issues and I was told I would receive an email confirmation. I did not think I received one and sent an email to their contact email stating such. I later found their mail to me in the spam folder which said it was back ordered and I'd receive it in 3 weeks. This of course wasn't acceptable as my client is without use of their toilet. I replied using the email I received from them stating that I'd prefer to cancel the order but again got no reply. This is not how you do business. Lesson learned is to only purchase from sites that state it is in stock before you purchase the item.
pam l
Jun 19,2024had exactly what we were looking for!
Gerri
Jun 12,2024I ordered a part, and did not hear from them. I called, emailed, and messaged them and no response! Finally. Week later I got a response that the part was discontinued and they cancelled my order. Terrible customer service.
Alan Hyland
Apr 28,2024Fantastic, professional and friendly service. A great resource.
Sherri Frost
Apr 26,2024Great customer service! Fantastic follow up by customer service re: the status of my shipment.
HJSNYC
Apr 18,2024Thanks. Prompt shipping, fair price. Very happy with my purchase.
Top Reader
Apr 08,2024Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.
Ramo Naidu
Mar 17,2024Really impressed with this company. I got a great price on a very fancy toilet and expressed concerns about delivery, and we figured it all out together. Super responsive and fiducial. Everything worked out perfectly. I will be back!
KW
Feb 28,2024Easy order and pick-up. Pleased
D. Lewis
Feb 18,2024We hit a minor delivery hiccup, but Decorative Plumbing kept in touch all along the way. I appreciated that. Good people.
DLandi
Dec 19,2023Good customer service
Paul Semanek
Jan 05,2025They were great letting me know the item ordered was out of stock in their warehouse, but that they claimed the last one at the manufacturer. The towel ring arrived about 1 week from the original order date. Couldn't be happier with the communication, the effort they made to complere the order, and the price. Recommend them highly and will be back for any future needs.