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Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more.
DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market.
Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Reviews 152
Joe Salazar
Oct 28,2021Only distributor I could find with the part I was looking for. Thanks for stocking the little bits everyone else ignores.
Brad F
Oct 14,20212 weeks after ordering my product hasn't shipped, and the company doesn't respond to email inquiries and is unreachable by phone. Of course, they sent me an email updating my order as "shipped", but 3 days later the USPS tracking number they gave me reports that USPS hasn't even received the product to be shipped!
Kim Thomas
Oct 11,2021I placed 2 orders on a saturday. This part was offerred at a great price and delivery was super fast. The other order was cancelled on Monday as not in stock. Three stars on that one but definitely 5 stars on the product that they actually had in stock.
Peter V
Aug 27,2021I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday posted closing service hours and phone was answered by knowledgeable CSR that knew the Toto product line and application. Based on my experience I would recommend their service and pricing. This new Toto tower valve design finally solved my leaking toilet flapper that has been a problem for years. Extremely easy to install.
Sarah M.
Aug 16,2021Excellent service! My husband and I desperately were searching for missing hardware for our new Duravit toilet. Everywhere else it was going to take 3-6 weeks, but Scott at Decorative Plumbing had the missing hardware in their stock and overnighted it to us. He was incredibly helpful, thorough, and friendly. Honestly was a lifesaver and we're forever appreciative.
Ben
Jul 27,2021Received prompt pre-purchase answer to my question on product warranty. Great price for this Hansgrohe cartridge. Item well packaged for shipment. Hopefully my DIY installation goes well.
Larry Tomec
Jul 15,2021Fast service and great customer relations
Bradley Valdez
Jul 11,2021they delivered a hard to find toilet part to me and now i’m flushing waste away as i’d hoped i would be
Tom McDonough
Jun 24,2021Great service. Helpful person on the phone, nice price and timely delivery. Well done. I’ll be back.
Alicia
Jun 08,2021It's been two and a half weeks, and I have no idea where my order is. No itemized receipt. Contact information on email invoice is incorrect (phone number doesn't connect, had to look them up on their website instead). I attempted to contact them 6 times, only received voice mail (and I left messages). This morning I called them again twice, and I heard someone answer the phone and put it back down each time. They never returned my calls and never contacted me about my order. For some reason, they picked up when my husband called. You'd think if they needed time to receive a backordered part, the least they could do is let their customer know. As of now, I'm still waiting on parts and I'm pretty skeptical that they're even going to arrive.
Kai
Jun 04,2021Scott from DPP was the epitome of Customer Service. Polite, patient, and very helpful. I needed a unique part and was struggling to find out which was the proper replacement. Scott was essential and helped deduce which part was truly required for the job I had. I will definitely be sharing details on DPP with other friends working on bathroom remodels. Thanks again! Kai
Stepan
May 15,2021Great service, fast shipping!
JONATHAN
May 13,2021Great customer service! Helped find what I was looking for and shipped it same day. Highly recommend
John
May 02,2021I received a the high quality replacement part that i was expecting. The delivery was fast with no issues.
Hilda King
Apr 23,2021genial utile
Rick Lilly
Apr 07,2021Every part of this process from ordering to receiving the order was top notch and user friendly.
Steve Bakerink
Mar 30,2021Should have known! ordered Phylrich VB1001CNL for faucet purchased in 1998. According to the site, (and the paperwork that was originally included with the faucet) this would be the proper replacement. However, a design change somewhere along the line meant the part actually worked in terms of shutting off the water, but, the lever/trim adapters would not attach properly. Turns out the LC499CNL is an updated version of the valve that eliminates the need for the adapters. So, had to order one of those. It works, but, it requires a different bolt to hold on the lever, which is NOT included. Also, the part shipped is actually marked LVCART001, (NOT LC499) which and has no markings indicating it's a genuine Phylrich part. It works, but, doesn't allow the trim pieces to be installed to match with the originals. My guess is it's most likely produced by a different company. I would include pictures so others would be aware, but I don't see a way to attach them.
Gary
Mar 28,2021I ordered a Hansgrohe thermo-balance valve because Decorative Plumbing Pros had the best price. Other venders were asking almost twice as much and I got free shipping to boot.
Jessie
Mar 10,2021One of the few places I found with reasonable price, thanks
DMITRIY
Nov 23,2021Company was out of stock for my purchase. It took them 5 days to realize that and informed me