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Trustpilot
Reviews 85
Wobble Chops
Sep 14,2020Great online shopping experience. Part arrived quickly too.
Radecal
Mar 26,2019Fast, efficient and knowledgeable staff are helpful with anything you need. Recommended.
Vadym Gurevych
Jan 24,2019Suppliers - beware! DCP used to be our hosting client, yet, at some point they stopped paying their bills. After a month of free hosting and 6 email notifications that they received (as they themselves admitted) their website was switched off by our hosting solution. DCP would not accept responsibility for their own lack of professionalism, lack of interest in their obligations, and total lack of communication and instead tried to blame our hosting for it. Looking at other reviews left by the DCP top management to other businesses on TrustPilot we see this situation happened a number of times in the past (like with their HSBC account for example). Do not do business with DCP!
Saltrampen
Mar 17,2017Ordered a Wiper blade for an Mk 2 i30 as it looked like mine in the photo and it was advertised as 13 inches. What arrived was a 12 inch blade which didnt fit as it was for a Kia ceed. After I pointed out the mistake in the advertised length, they seemed to have now changed the length stated on their website. Looking at other companies online, the Ceed 2 rear wiper is different to the i30 mk 2 wiper but there website as of 17.3.17 still suggests they are the same. So I am not confident that with accuracy of their parts descriptions. UPDATE - They have now told me that the parts supplier gave them the wrong information and bearing in mind the high cost of postage relative to the part cost and offered a refund without having to return the item, so have given them an extra star,but would suggest their photos need to be a little larger. Hopefully the website will now be updated.
walt and thanks for your order
Oct 14,2015Gtreat service and product
Paul
Sep 15,2015Order two oil filters but informed only one in stock. Given the choice to get one initially or wait. Happy to wait so no complaints. Communication was good. Prices are competitive and I will use this company again.
Elaine B
Aug 21,2015Found exactly the right part Came very quickly Came in perfect condition Competitive price Would use again.
Customer
Jun 16,2015Communication has been good from choosing products to order and final delivery, the product is high quality and fits perfectly on the car
Gordon Wells
Jun 07,2015First time great experience, good delivery and product will use again. Gordon
Customer
May 31,2015Fantastic armrest high quality My car Fiat 500 2014 thank you
David T
May 10,2015Part ordered, delivered in good time, and in good condition. What more could I ask?
Mr. Brown
May 10,2015Spot on plastic cover that fit with ease. Stops all the dog scratches and fits with both adhesive tape and holes that match to existing clips on the bumper. Quick delivery aswell
Ross McCleary
Apr 15,2015It was unfortunate that after I ordered and paid for the product; it turned out to be "out of stock" however the computer had not regenerated with this info. However although the part needed to be ordered from Europe and there is an approximate 3 week wait time, I decided to wait for the part and keep my order "live". The staff members at Direct Car Parts were genuinely apologetic and courteous and the part eventually arrived, well packaged, in good order, with advance notice of when it was being delivered. I would have rated this 5 stars if it wasn't for the "computer confusion" and would recommend they look into their IT systems for improvement, however I would still purchase from them in the future for car part assessories .
Henk Weijerstrass
Apr 13,2015I ordered a Mountney wooden steering wheel and received it within two weeks. I am pleased with the speed my order has been delivered to me; also the quality is outstanding; today I mounted the steering wheel in my Spitfire and it shines like a priceless piece of jewellery and for a very modest price! I would surely return with Direct Car Parts if needed to! Henk Weijerstrass ZWAAG Holland
Charlie Murray
Mar 25,2015Takes the hassle out of trailing around store looking for the correct headlight bulb, quick cheap service correct 1st time.
Richard
Feb 18,2015I can't fault Direct Car Parts as their service was gold class, however, their choice of delivery agency leaves a lot to be desired!! We have always had a problem with this delivery company and have had to travel 20 miles to pick up parcels.
Garry H
Jan 11,2015Can not fault the service here, well packed quick delivery good price.
David Jones
Dec 15,2014A fair price for my goods, quality of item was excellent, the description of goods on Direct Car Parts site was perfect. My goods left D P C just after black Friday sales and because of the amount of parcels on the move deliveries where disrupted, but during that time I had a constant information flow from D P C telling me what was happening with my parcel a very good after sales service.
mr fulcher
Oct 16,2014it is the first time I have used direct car parts and I was very impressed with the product that I brought. the delivery was speedy and the product was first class very pleased would recommend to a friend or two.
Robbie Green
Jul 06,2024Company have responded. And kept me updated regarding my order. Very helpful and friendly response.