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Dukes - award-winning debt recovery Services Dukes is an award-winning, privately owned, family-run enforcement agency providing debt recovery services across England and Wales. Our services Local Taxation Enforcement Local Authority Debt Collection Road Traffic Enforcement Commercial Debt Recovery Commercial Rent Arrears Recovery Commercial Forfeiture Traveller Eviction High Court Enforcement 🌟 Why choose us? We are a trusted debt recovery company providing market-leading innovation to local authorities and commercial clients nationwide. Our goal is to quickly recover our client's arrears whilst supporting debtors to get out and stay out of debt. Since our establishment, we have influenced the industry with our 'here to help', 'ethical enforcement', and 'leading the way' campaigns.
💼 Our clients Our portfolio comprises over 80 local authorities and hundreds of long-standing commercial clients who trust us for forfeiting commercial rent arrears and recovering commercial debts. Additionally, we serve one-off clients with diverse recovery needs, ranging from significant commercial debts to minimal debts or single gypsy removals. 🏆 Accolades 2024 - IRRV 'Excellence in Innovation' Performance award 2024 - CIVEA 'Innovation in Enforcement' award 2023 - Credit and Collections Technology Awards: 'Digital Business Transformation' Award 2023 - Staffordshire Chamber Business Awards: 'Professional Services of the Year' Award 2022 - CIVEA Excellence Awards: 'Outstanding Enforcement Agent' Award 2019 - Business and Industry Today: 'Debt Collection Company of the Year' Award 2019 - Business and Industry Today: 'Debt Collector of the Month' Award Memberships & Accreditations ✅ Members of CIVEA, MALG, IRRV, BPA, Credit Services Association ✅ Accredited by the Enforcement Conduct Board ✅ Cyber Essentials + certified If you have unpaid debts and you’re searching for a professional, reliable, and trustworthy company to recover them for you, look no further. Contact us today: 📲 01785 825501 📧 [email protected]
Reviews 19
Darran Warson
Feb 21,2025Dirty rotten scammers after passing over £1604.00 before Chistmas, the the council take £138.00 a week later, they send me another bill for £540, then when i ask the council they say its from 2019 after i had asked they said and i have the recording that its all up to date, not only is it beyond the statue of limitation they,re in forcing a bogus amount, both sides say i need to speak to the both of them, this is going to be a great court case, stay tunned.....
Ms Abigail Fisher
Jan 23,2025What a sham!!! Woke up with a shock to have a 'Enforcement Notice' put through my door. Took a while to realise that absolutely nothing to do with me or my address. If Dukes Baliffs Limited are the country's leading collection agency gawd knows what the worse are like!!!???!!! The notice was "hand delivered" and the address scrolled in pen was "23" - no post code, road, area, city just "23" - really???
bradley feinn
Dec 18,2024The company goes on about how if your struggling with debt there their to help. My debt was an initial oversight sent to another address. The office is totally unhelpful and the enforcement agent was even worst. No understanding from anyone working within this firm. When I proposed to pay in instalments, I was threatened with more legal costs and proceedings. I have to say it takes a certain type of person to do this job, and shall we say and this company is a perfect example these types of people. Avoid dealings with them at all costs. Outside in if I needed to use a company to recuperate revenue I would totally avoid this company.
Marcus
Dec 14,2024This company are a discrace and try to put you in a position so they can add more to your debt.... I was on benifits amd cometed their expenditure form.After all my out goings i was left with 40 pounds a month... I offered them 20 pounds 50% of what I had after everything leaving me with 20 pounds. They refused and said they wanted the whole 40 pounds leaving me with nothing.... luckily I called the council who realised they made a mistake and took the debt back... the council could not believe their conduct and have asked me to send all correspondence to them... This company are disgraceful and purposely try to make ypir situation worse so they can add more to your debt so they can make more money off you... I have all the evidence and paperwork. GOOD BYE DUKES
TC
Nov 09,2024This is a very odd company. I had a letter chasing council tax (I was up to date but late paying it so had to pay the rest of the year in advance). Firstly, to make an online payment is very difficult, I needed to dig out my card reader that I haven't used for years as I use the app. Secondly, despite their letter saying their offices are open on Saturday, the live chat said they weren't, so I could not speak to a human via their chat system to confirm this and arrangement a plan. This is very dangerous as it removes a day for people to plan their payments when they have given a 7 day ultimatum, and like me if you are working then it Saturdays are the time to deal with this. That removes a day from the equation! An odd thing too is that their live chat had 'Prague, czechia' on top of its pull out which was odd. I want to speak to people in the UK when dealing with councils. When I tried to pay on the automated telephone it wasn't clear how to add a decimal point for pound and pence, to pay £650 I had to add 650000 on! Then it wouldn't take my bank card number, despite me using it every day from a major bank. I have a feeling they have set the system up to make it difficult and hard for people to pay, which of course they have an incentive to do. I'll be taking this up with my local council as there are going to be a lot of vulnerable people being forced into unnecessary arrears due to these artificial hurdles and for local government to use this service isn't appropriate.
James Cutsforth
Oct 05,2024Scum. Take your £30 and don't wait for hull city council to get back to me. No help whatsoever. Only an ultimatum Update - this is a genuine review. Reference number and my details filled in. Please do not remove this genuine review.
Danielle
Sep 12,2024This company is horrible! They have sent threatening texts, when I have spoken to 3 members of staff, they have been arrogant, nasty & seem to take pleasure in making your life hell. After explaining we are a very vulnerable household & are disabled, they said that doesn't make a difference. So thank you dukes bailiffs, you have made us cry, you have made us scared & I hope one day you end up in the same situation so you know how it feels!
Miss M
Aug 27,2024Awful company. Appalling customer service. Tried contacting online and over the phone but wait times are ridiculous. Arrogant staff when you eventually do get through and no help at all. Just want money and not prepared to agree to payment plans that are manageable. A little more kindness people and the world would be a better place.
Beki James
Jul 24,2024Bullying and threats . They lie - they send threatening texts no calls no emails then don’t answer the number there texting you off accusing me on not paying which I have even sent the proff - then again threatening messages there vile and not nice and just out right think they can put fear in people ! Vile company not humane !!!
Darren Holt
Jul 08,2024Yet another negative review. If arranging a scheduled call back from this pony and trap outfit don't hold your breath. Yet again they haven't bothered to contact me with regards to setting up a payment plan, so have rebooked it AGAIN !!!! and have still been unable to get hold of the bailiff whose mobile number they gave me last week. Quick enough to threaten you if you don't pay, and not willing to help you so they can add on additional fees for late payments. I'll be more than happy to go to court over what I owe them, and show all the evidence I have of what I've done to attempt set up a payment plan with this ignorant unhelpful company.
Naomi Kyte
Jun 12,2024I would give less if I could , nothing but hassle and harassment when I have provided my iva information to 2 baylifts , to recive constant letters and texts now saying its going to be deduction of earnings .. I have had my iva for 2 years the debt never showed whitch is from 5 year prior apparently , no help on line no response and on hold for an hour sat at number 12 for atleast 20 minutes of that no help only botherd about getting their money and causing more stress
Betty
May 15,2024Horrible employers. Warren was rude. Warren is unprofessional and lacks manners. I ended up speaking to Laura that helped me with my problems but was referring me to Warren in every conversation. I am so displeased with the way I was treated but I am grateful it’s resolved but will never recommend them to anyone . Bad services
Miriam Harley
Apr 08,2024I have left a review of this company on there Google website so all please divert their to get further readings as the reviews are not good for this company Dukes simply put are there to reap money they have no problems bullying you they also have lied to many with reference to ( taking your locks off your house doors) to gain entry to the items they feel they can take They do not want to update or revise your expenditure forms they ous up the repayments when you have desperately tried to express you cannot give them what they are requesting I have not got one genuine positive thing I can possibly say about this company What with the cost of living crisis and how we all are plunged into huge amounts of debt from food electricity gas rent fuel no hourly wage has gone up non priority debt is not seen as important by dukes when actually those too have gone to court and baliffs I find this company totally appalling
Jody
Mar 11,2024Been trying to contact this company on online chat for ages as could not get through on the phone. No reply. They keep sending threatening letters to a our rented property to someone who was not an official tenant there, and we have no knowledge that he ever lived there. Please stop sending letters.
Nigel H
Feb 21,2024Terrible Company, you agree to an agreement! You pay on time. Then next thing is Bailiff is at the door, WHY?
Km
Jan 21,2024I have been made to agree to something I cannot afford, the only other option provided was to jncrease the debt to allow another department to look at it. Im now stuck to pay an amount they agreed I couldn't afford l or the only other option was bailiffs.
Matthew Hiscock
Oct 24,2023I rang them up and offered 50 pounds a week towards a 800 pound debt, they refused as per usual so they can add more on to the debt. Then they said 68 pounds a week which I agreed. They then said I need to pay some right now, to which I replied no as I have no money atm and get paid on Friday... they said they need payment now or they will send bailiffs and increase the debt further... they are no help what so ever... I have adhd and struggle with money and remembering what debts I owe, so they don't care about anyones situation they just want to put people to the breaking point... they are the most unprofessional debt collectors that has ever been.. they need to be shut down and all the staff need to be put in jail for there disgusting behaviour
Craig Lester
Oct 17,2023“ The UK's leading provider of ethical debt recovery.” That is how Dukes Bailiffs Ltd describe themselves on their website. This cannot be further from the truth. They deliberately ignore people when their agents are told that they are a vulnerable family, and they do this with all the menace that they can muster. They apparently do have a so called welfare hub, but they decline to provide this info to families. They do not follow govt guidelines regarding vulnerable families. It took me complaining to my council to have their £225 enforcement fee reversed. This is why they behave in the manner they do. On Google they tell people to contact them. I had an hour on the phone with one of their arrogant managers who refused to listen to me, and he had an opportunity to point me to their “welfare hub” and did not. Would not accept that we are a vulnerable family. If you are a vulnerable person, and your council tax is handed over to them for enforcement, contact your council and advise such. It seems that only their clients are able to convince them otherwise.
Miranda
Mar 01,2025They are not there to help you. I’m on benefits and they won’t take less than 100 a month on council tax. 20.00 a month is reasonable to me. I’m still offering to pay. No help they demand!