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Reviews 40
Nick Moffett
Dec 24,2024Very helpful staff who assisted with my claim. Thanks
B.j. Walker
Dec 12,2024This company is a scam company. They got a payment from my credit card company. and then tells me I've got to pay extra money to them of £500 and they made the claim. on the amount I was given as that was paid off my credit card. and the Mount was left. to go to them. Now they're trying to say I've got to pay them more money. This come. in a scammer.
Consumer
Dec 10,2024Please do not do business with this company. They employ South Africans to work for them and scam them by not paying them a salary. They instead remove all workers out their slack group allowing no communication. They have been doing this since 2023. If they are doing this to their workers it make sense why I am reading so many 1 star reviews about customers being scammed out of their refunds. DO NOT DO BUSINESS WITH THEM.. I am talking from experience. They are using international workers to who are desperate for money to rip people in the UK off and they still avoid paying for the labour.
Fiona Nicolson
Dec 03,2024I would like to thank Neil in getting a refund for me thanks again
Princess Vidal
Nov 29,2024Still waiting for my payment was told it will be in 10 days Still no payment and there received payment from vanquis
Kevin Brewis
Nov 23,2024Got me compensation against a Credit Card company who kept increasing credit limit without my consent. Dealt with a solicitor called Fabian Neal who was most helpful and kept me informed. He dealt with Ombudsman when ridiculous bank statements were requested. Successful payment received on 14.11.24 after a long drawn out claim, due to the tactics of the credit card company.
JC
Nov 22,2024Refunded for my Vanquis Claim which paid off my card balance, was £332 left over which Pearson Locke Law automatically claimed with vat on top ! So I now have to PAY THEM ! £61 seriously, they can jog on, not paying a penny further.
Lee
Nov 14,2024Avoid this company at all cost. Despicable robbing low life’s They lied about how much they take (over 50%). I got a refund of £472 and a bill from them for £551 which has to be paid in seven days. They also lodged a complaint with a credit card I had no problem with and used all the time. They then cancelled my credit card which has left me with a outstanding balance I have to pay and no credit card to use
Mav Kopczewski
Nov 07,2024Absolutely appalling company. I instructed them to look into and investigate a finance claim and all they have done is lie to me from the start. When I emailed them they would tell me the same thing time and time again, yet when I called them out they admitted to me that they had lied. I have now instigated a complaint against them as they have gone against their own terms of business and have failed me as a client. I would recommend avoiding this company from the start as you will not be happy with their services.
evan north
Nov 05,2024Having problems with my vanquis claim. They do not seem very well organised as they seem to have lost the bank statements I sent them and have also asked me to read and sign online forms on three occasions (likely the same forms each time). Today I need to have said bank statements sent to me from the bank at my expense for a second time. I wish I had never bothered. Update,..... just phoned them and they said they had the statements and they had given them to the ombudsman and told me to ignore the letter sent to me, do these people know what they are doing?
Ben
Oct 24,2024I have had an ongoing claim with Pearson Locke law against vanquis since September 23. In August 24, I was advised by the service that my claim had been upheld by the financial ombudsman and that both my vanquis claims had been upheld. Despite multiple conversations though September and October 24, I am not further forward. I received a letter directly from vanquis in October 24, detailing my refund. I have since sent this onto Sarah Gregory and the central inbox with no further communication. I don’t know where I stand and this is very concerning.
james doherty
Oct 10,2024This firms behaviour needs to be investigated. They took on a case for me against Vanquis and lied to Vanquis potentially affecting my credit rating. When I tried to cancel my claim (due to their dishonesty) they billed me 250 pounds. Stay clear at all costs and do not use them for a Vanquis claim.
Tony Barker
Oct 09,2024I received a letter in July 2024 to pay £250.00 within 7 days. When speaking to vanquis they said no work had been carried out nor received by Pearson Locke Ltd. I tried to call on a number of occasions but have been unsuccessful. I sent an email with a letter attached highlighting several concerns on 16th July 2024. No response received. I received a email today titled 'Final Notice'. I tried to call again and was unsuccessful, followed up with another email forwarding the existing email that no work was carried out nor evidence supplied to showcase the work the firm had done to justify this. I therefore will not be engaging any further due to the legitimacy of the firm, the abrasive and bullish behaviour with the firm not interested to respond to me to resolve this issue. It doesn't work one way Pearson Locke and if you're reading this I'd be happy for you to take me to a small claims court so we can resolve this matter.
SHARON FINNIE
Oct 04,2024I have had an ongoing Vanquis claim for about 2 years now , I have responded to emails with no replies , I have been informed they have tried to ring me but I have not received any calls , forms were sent out to me to be filled in , the first one said there was a prepaid envelope enclosed but there wasn't so had to pay expensive postage . No recognition of letters they received from me . Yesterday had a letter saying I needed bank statements to send them but I am not doing this as looking after my very unwell husband and just want to end the claim now and gave emailed them with this information . I am worried that I am now going to have to pay them for cancelling the claim as I cannot afford it .
customer
Sep 20,2024All I have had is false promises constantly telling me I have been awarded off ombudsman for Vanquis claim but money could take a long time absolute waste of space!!!SCAMMERS
K Rees
Sep 06,2024Disgusted with the service I have had. I gave a bad review back in June, got a call from a manager who assured me all would be dealt with correctly from then on. He gave me a contact email address for Sarah Gregory. When I spoke and had email conversations with me she told me the claim would be submitted to the financial ombudsman on the 16th July and would take around 6 weeks for an update. I left it for 4 weeks then I emailed Sarah Gregory on a numerous of occasions with no reply. Called last Monday for an update, was told that I would hear a result by the end of the week and expecting good news. I called today and was told it was not even submitted until 30th August. Spoke to Sarah and she told me she doesn’t manage her emails so asked for her managers details and she refused. I am fed up with being told lies and incorrect information, how does this company even survive with this service.
Vintage Enthusiast
Aug 14,2024A fake company and a scamming company. Keep emailing. Other people have been scammed by them. Will be reporting this company to the police and financial conduct authority.
Srijanya Chatterjee
Aug 08,2024Amazing Company
Sudhanshu Singh
Aug 07,2024Great company
Amit
Feb 13,2025Just been called after cancelling my claim months ago after so much nonsense and threatning me with £250 cancellation costs. Would not recommend