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I'm Francesca Barone the owner of Elite Cruises and I've been in the travel industry for over 30 years. Specializing, for the most part, in the luxury/ultra-luxury cruise (and hotel) sector, my knowledge is vast and I have a black book jam packed with all the connections in the right places, that we'll ever need, amassed over these decades. My reputation amongst clients (many of whom have been loyal for decades), and suppliers alike is excellent.
Elite Cruise's ethos is to be accessible to you at all times; no multi option frustrating hold queues; our attention to detail; our genuine care and concern to find you the ship and/or hotel that best aligns with your personal requirements and expectations. Whether you'd like a simple 'off the shelf' holiday or a multi destination complicated bespoke package put together the service, professionalism and knowledge offered will be identical. You are safe in the knowledge that your reservations/s are being handled by a fully ABTA/ATOL bonded agency.
We have literally hundreds of suppliers to tap into to fulfil your travel needs, reinforced by the knowledge to know who to approach for what on your behalf. With us business is personal and we very much look forward to being of service.
Reviews 76
DDD
Nov 12,2022We are Silversea Cruisers and Francesca is always very helpful and responsive with all our emails. She is very proactive in finding solutions and offering competitive options. I would highly recommend using Francesca as your Cruise Consultant.
Wayne Dooley
Nov 12,2022Excellent service, quick responses to queries and very personal touch.
Carol Flinn
Nov 12,2022They are so helpful, regardless of the smallest query, so friendly all the time. A pleasure to do business with them
Richard Oliver
Nov 12,2022Forgive the length of this review, but I think there is merit in the right audience reading this, if it be one that isn’t one choosing a business by recommendation thus is looking for its own confirmation ahead of engaging. Unlike the vast majority that have and will write here; I have only used Elite Cruises once and once only. Normally I’m not relationship driven; rightly or wrongly I consider myself savvy enough to research extensively and make my own purchase decisions directly with providers. However, I haven’t cruised for quite a while, and at the start of that research I quickly established rather uniquely the cruise product market seems to better serve clients by encouraging them to use agents, rather than by booking direct. This is why is used Elite Cruises. I came across Francesca purely through social media research, and no form of recommendation. Very quickly I gained a sense of complete professionalism, and went on to receive a booking experience at a level well beyond anything I have experienced previously that might compare, through an individual travel agent. After the initial voice engagement the ongoing service was concluded via email. Everything that was promised was delivered, and where things didn’t quite go to plan towards the embarkation date they were resolved quickly and diligently. In my own work I deal with high value clients and hold strong beliefs that three important behaviours are key to being successful – honesty, integrity and trust. Elite Cruises absolutely demonstrates all of this. Though it doesn’t stop there. Just take a look at the level of detail that Francesca shares on social media when she gets to travel on some the cruise lines that you will be considering. You literally will be left with very little left to ask ahead of stepping on board. So if you are, like me, one for detail, like to research and know everything before making financial commitments, the pre-sale, post purchase and pre-travel experience you are about to commit to really will be as memorable as the trip itself surely will be. Would I use Elite Cruises again? Like everyone else pretty much already has done; absolutely. I wish I could book everything like this but I appreciate service like this has a value.
martyn
Nov 12,2022Have used Francesca for the last 15 years on all our Holidays nothing is ever too much trouble and she always gets the best deal as well ! Would highly recommend for all travel arrangements.
David Williams
Nov 12,202224/7 personal attention from the owner of the business. Very knowledgeable in the cruise business highly recommended
Denise Walker
Nov 12,2022Always a pleasure dealing with Francesca, she takes great care of her clients and shows exceptional professionalism.
Rosemary Gaffney
Nov 12,2022I did not have to worry about a thing every thing I wanted was looked into and made possible- ie a few days in Dubai after our trip to India. No need to worry about visas paperwork flights etc Francisca dealt with everything and all we had to do was pack a case. Could not recommend her more, went on a Med cruise with this company and once again everything was top class. If you want a super holiday with no pressure and someone else to do all the hard work - this company ticks all the boxes
Natalie Read
Nov 12,2022Always so Professional and friendly. And really knows everything you need to know about Luxury Cruising.
Kay Hardy
Nov 12,2022Francesca is very reliable and very professional. If she says she will get back to you she will do so very promptly. She is very personable and committed to her clients. We have dealt with her for nine years and have complete confidence in her. Many of our friends use her too and also sing her praises.
Brian Wagstaff
Nov 12,2022We have been using Elite Cruises for several years and we have always received exceptional, helpful service when booking our cruises. Any problems we have had with our chosen cruise line have been swiftly and efficiently resolved. We recommend Elite Cruises extremely highly.
Pat Whitfield
Nov 12,2022I have known Francesca of Elite Cruising for many years and booked many cruises through her. Francesca dealt with our latest booking with her usual professionalism, and care, in addition she is very intuitive regarding our preferences. Because of her personal knowledge of the various luxury cruise lines and their ships she can offer really good advice and assistance.
Mrs Karen Thorne
Nov 12,2022Francesca provives a personal service spending time to understand requirements fully. She isn't pushy like some other companies and has always responded in a timely manner. A pleasure to work with when looking at possibilities for future cruises.
Maureen Grainger
Nov 12,2022Fast friendly and efficient service
Margaret Hume
Nov 12,2022Francesca does everything she can to get you the holiday you want including any extras
18 Chestnuts Close, Lindfield, RH16 2AU, Haywards Heath, GB
https://elitecruises.co.uk
Roger
Nov 12,2022Truly fantastic in every way. Right through from booking to checking if we had a good holiday afterwards. Also very good at changing arrangements as needed and assisting in resolving any complaints with a holiday supplier. Recommended !