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Reviews 70
Jose Villaman
Dec 24,2021Worst property manager company ever.You pay them and all they do is defend the tenants every time they brake stuff in the house, if you think they are there to protect you &your propery you are for big dissapontment!!!!DONT USE THEM HOT GARBAGE...
Madeleine Liebert
Jul 17,2021My ERA agent in Switzerland "talked the talk" without "walking the walk!" I had already an interested buyer, who had contacted me personally, when this particular agent came on board, talked up a good story, basically promising a much better outcome than the offer already made. In the end, and after much embarrassing fanfare, it turned out to be just fluff, or should I say, "bluff," and those very first people I had landed WITHOUT this particular agent, wound up getting the house for a price I could have easily negotiated myself! When I suggested he at least split his commission, or give a discount, he called me "rude" and "out of place!" I would NEVER recommend ERA, or this agent, to anyone!
JD McNeil
Jan 15,2021We found New Age Real Estate online and called them to come meet with us and discuss selling. John met with us, photographed our condo and sold it within 10 days all during this pandemic. He is knowledgable, very friendly and super professional. We could't have asked for anything more and will definitely be using his services in the future. To anyone wanting an easy no hassle real estate experience John is your man!!!
Jamie Marie Trimarchi
Jun 16,2020UPDATE: Shortly after posting this review, management reached out to us to rectify our issue and address the unprofessional behavior of their employee. We appreciate the promptness and professionalism of their company in making the situation right. It sounds like they will do their best to ensure this situation does not occur with future tenants. — PREVIOUS REVIEW: DO NOT RENT PROPERTIES MANAGED BY THIS PREDATORY COMPANY. We have been renting for 15 years and never experienced such predatory practices. We were model tenants and left the apartment cleaner than any other apartment we’ve ever lived in. We did everything on their MULTIPLE cleaning checklists including WASHING THE FREAKING LIGHTBULBS. They still found every possible way to nickel and dime us out out of half of our security deposit, including charging us $55/hour to clean things we already cleaned or to clean things that weren’t on their checklists, routine wear and tear (paint touch ups) and the gas for their maintenance guy. Also, we were told during our lease that we could not hire our own carpet cleaners and the cost of carpet cleaning would be deducted from our security deposit. After our lease ended, they sent a message indicating they assumed we’d had the carpets cleaned already. We were honest that they hadn’t been cleaned because they said they had to do it. Now I wish we had done it ourselves. Getting them cleaned ourselves would have saved us quite a bit as they charged us $212 for a 900 sf apartment. Our main contact was not very professional throughout the duration of the lease. He emailed and texted us messages meant for other people on multiple occasions. Our last month in the apartment he never contacted us once on what the move-out procedure was or offered to do a final walk-through. Not knowing what else to do, we left the keys in the apartment on the last day and texted him that we’d moved out. He didn’t contact us until the day after our lease ended. Now I know why! It was so he could find hundreds of dollars worth of issues with the apartment to deduct from our security deposit after it was too late for us to do anything about it. It’s clear now they intended to hire their expensive professional cleaners on our dime regardless of how well we cleaned. I’ve never not received my full security deposit back after 15 years of renting. Do not rent from New Age Realty unless they’re fine with them spending your security deposit on expensive professional cleaners. They do not treat good tenants with respect and I’m glad to be done with them.
Barry
Sep 22,2019Used them when they they were called ERA, would never use them again. Made several mistakes on their contract and charged me 5% commission for selling my house.
Former Tenant
Jan 27,2019Surprise expenses too often, Extended vacancies with outdated apartment ads listing incorrect pricing.
Own
Nov 08,2018I've been with ERA NewAge for almost two years now. I work with Annette, and she's great, very helpful, polite, patient and available. I'm out of state for job Like many other property owners, and I never have to worry about my house, she takes care of everything and I don't have to think about it, i really appreciate her efforts and their support...so far i've had a great experience and I'd definitely recommend ERA New Age to anyone who is looking at getting into a rental property.
William and Sherri
Nov 06,2018Prompt, honest and reliable.
Franchesca
Oct 23,2018AAA. Listeners, Always willing to make their best to meet our concerns and, to work out together for the best solution for all parties. Daren is the magician and the solution provider behind it all.
Client
Oct 21,2018Agents are professional, however, communication needs to improve when selling or leasing property, including a more transparent outline of the process and regular updates throughout.
Angela
Oct 21,2018We are out of state owners and have used ERA New Age Real Estate for the past 7 years and we couldn't be happier! From the start we were very impressed with every staff member, services offered, and the convenient, automated monthly statements. Most importantly, we have been very impressed with the quality tenants ERA has found for us and their professional knowledge and response times to pertinent issues. The entire staff works well together and with us/the owners. I would love nothing more than for ERA to expand nationally, as we have other rental homes in CA and NV. Of the 3 professional property management companies we have for our properties, ERA is far and away the best! They make sure the tenant is happy but definitely work for us, the owner. I wish the same could be said for the other managers we employ.
Gerald Fletcher
Oct 20,2018I have had excellent service from New Age Real estate. I can not think of anything would improve their performance.
Scott
Oct 19,2018I have been using ERA for a few years now. I can honestly say they are wonderful to work with. ERA finds great tenants for my properties, and I have not had a vacancy since they took over. They communicate well and if I have a question or concern, it is always handled in a prompt and professional manner. Thanks ERA!
Gene
Oct 19,2018New Age manages two properties for me. The units have stayed full for years with good tenants. Damages and repairs have been minimal. The managers have been very responsive with good paperwork. Would highly recommend to others and would use if I purchased additional Colorado property. Thanks
Alison
Oct 19,2018I have been extremely pleased with my service at New Age Realty. They are thorough, efficient, and communicative. I have not ever had an issue, and all payments and communications have been great.
Blaine
Oct 19,2018We have been with this company for several years now and found them to be easy to contact & reliable & honest. I recommend their service to others.
Kannan
Oct 19,2018Awesome folks to work with
Carroll
Oct 18,2018I've been with ERA New Age Real Estate for the last five years. They have readily responded to my questions and concerns and have quickly resolved any unexpected issues. I would recommend this company to anyone.
Denise
Oct 14,2018I've worked with New Age Real Estate for years to manage my investment property and I can't say enough good things about them. They are always on top of things, response to any email or call within 12 hours, communicate respectfully with my tenants and the neighbors, have always made the deposits promptly, even transfer new leases to my HOA for conenience. And Anne has been my main contact and is outstanding! I plan on sticking with them for years to come. Worth every penny!
Dianne Veach
Jul 27,2022The easiest and fastest application process and move-in I have ever experienced. Terrific agent, Terrence, who responded in timely manner to all my questions. My new place is fantastic and the property management company is top notch! Highly recommend them