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Reviews 41
Sam Smith
Jul 03,2022Ordered my paddleboard from Escape Watersports and it arrived the next day as promised. Plenty of quality boards to choose from and I’m really pleased with my purchase. Would recommend them and will buy from them again.
Mark Dodd
May 10,2022Ordered a bodyboard on Monday, and as they were offering a discount on all their products this month I saved a little extra. As my bodyboard was £15 cheaper that other online shops I paid the little extra for next day delivery, and it promptly arrived lunchtime the following day. Once I placed my order I was kept fully updated on the progress of my order via e-mails at every stage. This was the first time I used Escape Watersports and I will definitely use them again in the future....Thank You!!
Mr Glen Thomas
Sep 20,2021I purchased a Jobe paddleboard in June which has since developed an airleak from the seam. I initially notified Escape Watersports of the issue using their contact us function on their website on 31st August. I mailed them again on 3rd of September and finally got a response from them on the 6th September. I sent all the information / photographs as requested on 8th September. On 15th September I was then asked for my address so the board could be collected. No mention that the board had to be packaged up, I had to confirm that I needed to package it up. On the 16th I enquired when the board would be collected, five days later still no reply and I still have the useless board. It is now three weeks since I first reported the issue and nothing has been resolved. I am in the market for another SUP however it wont be from Escape Watersports nor will it be a Jobe.
Sinead Collins
Aug 12,2021Excellent service recently with fast, friendly email advice and very prompt dispatch. Would recommend.
Andy Trowler
Jul 10,2021This is the best company I've dealt with in a long time. Good stock levels, competitive prices and delivery rates and dispatch within hours of ordering. I bought a paddle and a cockpit cover cheaper than anywhere else.
Adrian L
Apr 23,2021Bought a child's kayak paddle through the website, competitively priced, item as described. Selected the (free) 5 day delivery option, arrived in 4.
Ross Finnie
Dec 18,2020Ordered a flotation vest, it turned up pretty quickly. Can't really ask for more than that!
Dean
Oct 27,2020Spent probably £600 on kayak equipment this year but one item I wanted to return but was over 30 days was refused. The reason was I was in my caravan and not received the item since delivered to home. Considering everything this year that is extremely poor and I will never buy from them again.
Dav Goodbrand
Aug 25,2020Had a couple of items from them now never had any problems
Chris Mills
Jun 15,2020Excellent service, very fast delivery, will definitely use again
Chris
Jun 12,2020I have used Escape for several purchases now and found them extremely well priced compared to elsewhere. I have had to return one item, due to a manufacturing defect, and it was refunded quickly. Probably my starting point now for any water-based kit shopping.
Customer
Jun 05,2020An exceptionally good experience - friendly, helpful support with swift delivery and have gone far more than the extra mile to provide outstanding customer service. I highly recommend them!
mv
May 08,2020I have used this company twice now and have been very please with their service. Both times the order was processed very quickly and the goods arrived next day by DPD who are the most reliable delivery company in my area (very rarely fail to arrive in the 1 hour slot advised by text). I returned some items because the sizing was not suitable and these were processed on the day of receipt with good quality email advice sent so I was well informed. Prices are also very good on their website so worth having a look.
Sandra
Aug 15,2019Great Company, good quality products and ver, very quick delivery would recommend and use again.
Aaron Chapman
May 12,2019Always been good, satisfied with service and products. Arrived on time and in great condition. Nothing not to like.
Steve Phillips
Feb 15,2019I have purchased a number of Canoe & Kayaking related equipment from escape. Delivery has always been prompt and products have been great.
KB
Sep 18,2018One of the best online companies I have ever dealt with. Excellent range, good prices, lightening fast delivery and a really easy returns process that works. Have bought a few things from them that I have had to return and it has been flawless. Bought a drysuit from them and they phoned me up to tell me they were running an offer the following weekend and would refund me the difference which they did. Now THAT'S good service!
Luciano
May 22,2018Bad experience with them purchased 2 side slide fittings both where useless screwed up then can not undo asked on a few occasions to replace them they won’t the original back then called me a bully but I can’t get them of anyway can’t be bothered with this company anymore my advise buy from somewhere else 2 weeks down the line and I have given up total nightmare company Avoid
Tar
Sep 05,2017Ordered a Yak Galaxy whitewater cag. Good price, £70 reduced from £155. Arrived in good time. Better than old cag (a Yak Sladek), but still not 100% water-proof. Neoprene neck and cuffs. Latex apparently much better.
mr owen
Aug 31,2022Never seen such bad customer service. Dumped the kayak by our car and walked off, no suggestion of if they could help, if we needed anything else, didn’t say thanks or goodbye!!! How rude!!!