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Reviews 78
Leslie J
May 14,2024Beyond a doubt the absolute best business and staff to deal with regarding the purchase of music instruments, equipment and merchandise anywhere. Being from the USA I wasn't sure about doing business in Australia because I thought it would be too expensive considering the cost to ship... I was wrong. Found Sound has a large inventory of merchandise that are fair and competitively priced, they will work with you to get you the best deal they can offer that other's just can't match. Factor in the USD exchange currency rate advantage to the AUD and you have added purchasing power and value. I'm really impressed and would definitely do business again in the future, and highly recommend them to anyone. I want to extend a special thank you to Lewis and Dan for their exceptional customer service as they both went above and beyond. Thanks again!... very much appreciated!
Robert Taylor
Apr 09,2024Great service by the entire team. Always happy to go the extra mile!
sturla hanssen
Mar 12,2024Great guitar,quick delivery.nice n eazy,Tnxx
Simon
Feb 12,2024Based on recommendation from another music shop, I contacted Found Sound about selling my two keyboards (Nord Stage EX Compact, Korg Kronos X 73) on commission. Lewis and Gab were excellent to deal with. They were methodical, professional and insightful in dealing with my questions and enquiries, working to ensure that pricing was on-point and updating me as required. The gear sold in less than 4 months, and money was transferred in a timely manner. They also have A LOT of great gear (new and second hand) on the shop floor and I would definitely consider paying them a visit when buying (or selling) more musical gear. Highly recommended for both selling and buying quality musical equipment.
Brett Geraghty
Feb 05,2024Couldn’t speak highly enough about the help I received from the team in not only selecting the right gear, but helping me get it to North Queensland. I will be using them again and telling my friends about their service.
Stephen
Jan 21,2024This is a really great shop. I bought 3 older collectible pedals that they shipped to Arizona. Fantastic communication. They were friendly and exceedingly helpful providing additional photos. The pedals were as described and 10/10. And I am very particular! Shipping was speedy, packing was excellent. Highly recommend this business
Geoffrey Mathews
Jan 09,2024Great selection of gear at super competitive prices. Staff are always friendly and helpful. Postage and related comms are speedy and efficient. I'm a many times return customer.
Matt
Jan 09,2024Lewis, Sophia and the team at Found Sound were a pleasure to deal with. Will definitely purchase through them again!
Nick Robinson
Dec 29,2023Great service, communication..we needed express delivery over Christmas period they got it sorted.
Paul Mackenzie-smith
Dec 28,2023Great range and super fast shipping. Perfect as usual.
Dion Black
Dec 22,2023I shop at Found Sound religiously. Apart from the range of products being world class, I can't speak highly enough of Lewis and the crew that work there. Gold standard customer service, but honest, genuine questions and feedback. They greet me by name and always seem to remember conversations with me, ask me about older purchases I have bought and give me honest personal user experiences with a product I'm looking at. Favorite place to shop at and its not even close.
Ember-leigh Backhouse
Dec 21,2023Lewis and the Found Sound team always go above and beyond to exceed expectations, whether it's their huge range of inspiring gear, fair shipping prices, or exemplary customer service. They've often arranged next-day overseas delivery to me here in Aotearoa New Zealand, and even held up the courier driver for 10 minutes today to make sure I'd get my order in time for the holidays! I've only needed to return one item across multiple orders, and they made the replacement process fast and hassle-free. If you're an international buyer like me, don't hesitate to put your trust in Found Sound. They're friendly, efficient, helpful, and a pleasure to deal with. Thanks for all the great gear and exemplary customer service!
Marcus Blaby
Dec 14,2023I love Found Sound. Best music store Australia. I check out the website nearly every day to see what new stuff is coming in. I live 4hrs away but still visit a couple of times a year and have done so since Lewis first hung a guitar in the window of the old shop in Elgin Street. I just sold a guitar on consignment and the friendly and knowledgable team helped me get a great price without the stress…they have a huge range of new, used and vintage gear…if you love music this is the place…I could go on and on but you should just go there
Andrew Chapman
Dec 12,2023Great communication and timeliness by the good folks at Found Sound. They handled my pre-order, follow up, and shipment of a much anticipated module fast and professionally. Awesome customer service experience!
Shaun Rawson
Nov 08,2023A pleasure to deal with
Martial
Nov 08,2023Awesome experience with the Found Sound team ! They were very helpful about my pre-order and took time to reply my emails. Really serious and prompt communication for an International order. All the best
Matthew
Oct 05,2023Great mob of peoples. Fixed my Eurorack module no drama. Always prompt shipping and bad/good jokes in-store.
Monica Kate
Sep 21,2023I cannot recommend found sound more highly. I was hesitant to buy a guitar from anywhere other than my regular store, let alone have one delivered, but my guitar arrived the next day in perfect condition and already tested. Lewis and the team go above and beyond. I bought the guitar online and outside of store hours and yet it was processed within the hour and sent first thing the next morning with immediate updates. I’m so happy with my squier Tele. Thanks again, Found Sound!
Justin Roulettes
Sep 11,2023I just bought a beautiful J Mascis Jazzmaster from Found Sound, and the whole experience was super easy and super quick. Excellent communication with the guys at Found Sound made it easy to find out cost and shipping (I'm in New Zealand) and the guitar arrived the day after my purchase. Fantastic service, will probably shop again.
Customer
May 17,2024Attentive and friendly staff that know their business. Very much a great experience dealing with them.