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Frames Direct

Hosted by David Simmons

4.5 (857 Reviews)

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Exceptional Quality Prescription Eyeglasses Frames Direct was founded in 1996 by doctors who pioneered the online eyewear industry as the first to offer prescription glasses. Our founders made a pledge to sell only the lenses they would wear themselves, so you can expect the highest quality prescription lenses in the eyewear you buy from us. Each Rx lens undergoes a rigorous six-step quality assurance process and verification using innovative digital lens technology, resulting in total accuracy and lenses free of scratching, distortion, and defects—guaranteed. And we add a scratch-resistant coating to every prescription lens at no charge.

FramesDirect Offers the Widest Selection of Authentic Brand-Name Eyewear Explore Frames Direct to find an impressive variety of genuine designer eyeglasses, sunglasses, prescription sunglasses, and goggles for men, women, and kids. We offer a wide array of throwback, contemporary, and current frame styles from favorite brands and the newest designer labels. Our inventory includes over 100,000 products and 500 authentic designer brands, from Ray-Ban, Burberry, and Persol, to Versace, Dolce & Gabbana, and many others. We offer a multitude of options in performance and task-specific eyeglasses and sunglasses from Oakley, Costa, Maui Jim, Wiley X, and more. You’ll also find contact lenses from the brands you trust, including Bausch + Lomb, Ciba Vision, CooperVision, and Vistakon—browse disposable contact lenses in single-vision options to correct near- or farsightedness, toric contacts to correct astigmatism, bifocal, or multifocal contact lenses.

Superior Customer Service Excellent customer service is the cornerstone of Frames Direct. Our staff of highly trained and friendly opticians—most with more than 20 years of experience—is available to assist you by phone, online chat, or email. They’ll help you enter your prescription information correctly, determine your correct frame size, recommend the best lens material for your eyeglasses or prescription sunglasses, and they’ll gladly point you to the best frame options for your face shape and lifestyle. We want you to feel confident the eyewear you order from us is exactly what you need.

We offer fair prices, with savings of as much as $150 or more on prescription eyewear and many designer sunglass lines. Our prescription lenses cost about half the price you would pay at most retail optical chains. And if you find sunglasses or eyeglasses frames—in the same color and style number—on another website for less, we’ll match that price.

Reviews 857

4.5

Out of 5.0

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Robert Schneider
Oct 15,2024

Ordered the Oakley glasses I was looking for and at a great price! Very satisfied and the service is outstanding.

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Jessica Miller
Oct 15,2024

The glasses were delivered in just a few days. The only issue I had was that there was a small piece of plastic that was stuck to the nose molding piece. During my run the nose piece rubbed off a little patch of skin. I was able to get the plastic piece off using a knife and now all is fine with the glasses.

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THOMAS ROGUSKI
Oct 10,2024

Amazing sunglasses buying experience! Thanks!

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Joan Patterson
Oct 10,2024

Price and quick response/mailing

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Cozi
Oct 09,2024

Good selection of frames and easy order process

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Suri D
Oct 09,2024

Over the past 10 years, I’ve had excellent experiences with three other online eyewear retailers. Customer service on those sites has been exceptional, and my orders have always gone smoothly. Unfortunately, my experience with Frames Direct has been disappointing. Over the past year, I have purchased and kept at least five pairs of glasses from Frames Direct, while also returning five pairs. Given my demanding work schedule, buying glasses online is far more convenient and time-saving than visiting a store. However, as glasses are one of the first things people notice and that I wear every day, it’s crucial that they both look good on my face and fit well. While I appreciate the reduced prices, I'm still paying around $300 per pair, so being able to try them on and return them if they don’t fit is essential. Recently, I attempted to purchase another pair, only to be informed by customer service that my future purchases would be final sale due to the number of returns I’ve made, meaning I would have to keep the glasses regardless of fit. I reminded them that despite my returns, I had purchased and kept five pairs this year alone. Unfortunately, they were unwilling to accommodate my situation, even after I offered to buy just one pair at a time. This policy feels unfair, especially for a loyal customer who has spent a significant amount of money on their site. There are other online eyewear retailers that I have used where I’ve never been penalized for returns, and they appreciate me as a frequent buyer. I can’t justify risking $300 on a pair of glasses that may not fit, and this experience has left me disappointed with Frames Direct’s approach to customer service and loyalty. Updated Review after Reading the Response from Frames Direct I have purchased a total of 10 pairs of glasses from this retailer, and after trying them on, I returned 5 pairs and kept 5 pairs. I am confused and disappointed that I am now being penalized for returning those 5 pairs, especially since their policy explicitly states that you can return glasses that do not fit. I’ve spent well over $1,500 on the 5 pairs that I kept, which shows my commitment as a customer, yet they are treating my returns as a problem. What’s even more frustrating is their customer service. Despite emailing and calling several times and specifically requesting to speak with a manager, I was only told that a manager has decided that I can now only purchase glasses on a final sale basis with no option for returns. This restriction seems completely unfair, especially given their return policy and the fact that I am a loyal customer who has made significant purchases. Overall, I’m still confused about their return policy and the way they handle customer inquiries. The experience has left me extremely dissatisfied. In comparison, my experience with two other online glasses retailers has been wonderful, with smooth transactions and great customer service. It’s unfortunate that this retailer doesn’t measure up to those standards.

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Fergie
Oct 08,2024

I found a pair of frames in a local eyeglass shop and absolutely loved them. Unfortunately, they didn't accept my insurance, and the frames were $250! I couldn't find them anywhere else locally and turned to the internet. I found the frames at Framesdirect.com and they were only $117! I was able to purchase the frames and manually file toward my insurance allowance for a partial reimbursement. I feel like I got a great deal.

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Joe
Oct 08,2024

Fast delivery and good prices.

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Steven martineau
Oct 07,2024

Very fast delivery . I love these glasses and frames direct prices are inceredibly low. (even beat amazon -which is rare). And i cant say enough about how fast delivery was.

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JaciCarroll
Oct 06,2024

The delivery was quick and my lenses are perfect for reading and I love my frames! I get so many compliments!

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Ahmed Hashem
Oct 05,2024

As advertised and arrived on time Thanx

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B. Miller
Oct 04,2024

They came much faster than expected and they work wonderfully and was very easy to attach.

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Michael Kim
Oct 04,2024

I ordered Shuron sunglasses with the expectation they would process and ship as detailed. However, days passed beyond the posted timelines, and I continued to hear nothing from Frames Direct. Every message from customer service told me they would find an update, but I continued to hear nothing. Days later, I called customer service and was only then told my glasses were further delayed by another two weeks. It was a very frustrating experience, and I would not have purchased from Frames Direct if I knew this would happen. Edit: Frame direct feeling sorry that my purchase was delayed for many weeks and making no effort to ameliorate it doesn't amount to anything. I would recommend finding another vendor.

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Breanna
Oct 02,2024

exactly what i ordered and they fit perfectly. only issue is it took 2 weeks to actually get my new glasses. I'm thankful my old pair wasn't completely broken.

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Debra Parra
Oct 01,2024

Great service! Received as described on order #2021226. Would order from this site again!

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Shawntel Jackson
Sep 30,2024

I recently received new eyeglass frames, and I’m very pleased with both the product and the delivery service. The frames are stylish, lightweight, and comfortable to wear all day. The quality exceeded my expectations, with sturdy construction and a sleek design. The delivery was fast, and the packaging ensured the frames arrived in perfect condition. Overall, I am extremely satisfied with this purchase and would highly recommend it to anyone in need of new frames!

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Bhadra Walker
Sep 29,2024

Insanely fast delivery of the specs. Awesome company.

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Victor Brown
Sep 28,2024

Excellent service. Order was delayed due to back order. Timely communication concerning it was appreciated and helpful.

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EC
Sep 27,2024

The right eye prescription seems wrong.

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Catherine Frederes
Sep 27,2024

Easy ordering and quick delivery.

1-800-248-9427 [email protected]

501 E Corporate Drive, 75057, Lewisville, US

https://www.framesdirect.com

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